Uber for Business and Concur Integration

[Pages:4]Uber for Business and Concur Integration

Frequently Asked Questions

Q. What is the value proposition for connecting Concur and Uber for Business?

A. With Uber for Business, companies can reduce spend while enhancing the traveler experience. The integration between Concur and Uber for Business offers a unique seamless onboarding experience exclusive to Concur clients. Key benefits include:

? Increased visibility and control into the real cost of ground transportation. When clients use Uber integrated with Concur, they not only get a complete, accurate picture of ground transportation spend (i.e. fewer taxi receipts with hand-written amounts), but their employees also get a more seamless expensing experience.

? Duty of Care. Travelers tend to use Uber during trips, providing more data about their most recent location in the event of an emergency. The Uber for Business dashboard enables travel administrators to see all trips in real time by employee name, location, date, or time so it's easier to track down an employee for situations that require Duty of Care.

? Save Your Client Money. Uber rides are, on average, 30% less than a taxi or black car. Uber for Business gives the Travel Administrator visibility into Uber utilization across their organization, empowering them to set policy around allowable vehicle types, locations and times when an Uber can be expensed, etc.

? No Obligation Trial. Concur customers get a free 90-day trial of Uber for Business. In just a few clicks, travel administrators can give their employees access to all the benefits of the Uber for Business and Concur integration. If they do not find value, they can cancel anytime.

? Flexible Billing Options. Uber for Business supports both monthly direct billing and pay-pertrip options. Travel Administrators have the option of bank transfer and credit card payments for monthly direct billing.

? Trip Flagging. Travel Administrators can flag suspicious trips for traveler review directly from the Uber for Business dashboard. Flagged trips will request more information from the traveler or help them quickly refund and bill to their personal payment method.

? Easy Ongoing Management. Once set up, Uber for Business and Concur can automatically manage who has access to the Uber for Business account if they choose the Employee Roster sync option. Employees will be invited and removed from the company's account with a daily sync of the Concur Employee Roster. If client's prefer not to use the auto-sync feature that currently invites the entire company to connect with Uber, they can choose to invite employees to join on an individual basis or upload a .csv file with a list of email addresses. Please see the last page of this document for more details on employee roster sync.

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Q. How can clients get the integration?

A. Client activation is self-service! A Concur Administrator can activate Uber for Business in the App Center Uber for Business listing: .

? Clicking the "Connect" button leads the client through Concur Terms and Conditions and directs them to Uber for Business to begin the integration.

? Clicking the "Learn more" button takes them to an inquiry form that they can complete to learn more-- which is automatically sent to Uber for follow up.

Q. What does it cost?

A. Uber for Business offers a free 90-day trial for Concur clients. After 90 days, Uber for Business will bill clients based on a 10% uplift on their Uber rides. There is no charge for the Concur integration.

Q. How is this integration different than the Uber eReceipt integration?

A. The original Uber integration is a user-driven expense integration (App for Me/Connection) that allows users to connect their individual Concur account to their individual Uber accounts to get automatic eReceipts into Concur. This integration will remain available for individuals that want to receive an eReceipt for Uber in Concur. Uber for Business is a company-wide solution (Enterprise App) that allows the Concur Admin to automatically opt-in all employees to receive eReceipts, while also providing a dashboard in Uber for Business that shows all rides taken by employees, including fare, city, date and time.

Q. What information is shown on the Uber receipt that flows into Concur from Uber for Business?

A. Example receipt from Uber for Business.

Uber Technologies, Inc 1455 Market Street San Francisco CA US 91403

Pick-up

12:24 AM

San Francisco, CA US

Car uberX

Distance 1.43 mi

$8.91

Visa - 8543 06/28/2017 12:46 AM Receipt: GU2WM

Drop-off San Francisco, CA US Duration 00:22:07

Total: $8.91

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Q. How does Uber for Business differ from Uber Business profiles?

A. There are a few types of business-related offerings from Uber:

? Uber Business Profiles: free, designed for individual users that want to set a separate profile for business expenses vs. personal. There is no company-level integration for Uber Business Profiles.

? Uber for Business: a paid offering designed for businesses to better manage their Uber spend. More details on features are available here:

Q. What policies does Uber have in place to ensure riders are safe?

A. Uber has extensive safety policies in place, including driver screening, 24/7 safety response team, driver safety monitoring and feedback after every trip. For detailed safety information, visit:

Q. What about driver insurance?

A. Uber for Business insurance coverage for ridesharing in the U.S. includes $1 Million of liability coverage per incidents and $1 million of uninsured/ underinsured motorist bodily injury coverage per incident.

Q. How does the Uber for Business Concur Employee Roster Sync work?

A. Employee Roster Sync keeps the Uber for Business Employee list in-sync with the list of employees in Concur Expense. Employees will be added and removed as they are added and removed from Concur Expense, such as when someone is hired or leaves the company.

The Employee Roster will sync every four hours. Only the employees who have not previously received an invitation will receive an email invitation.

Key Benefits ? Automates the addition and removal of employee

access to Uber for Business

? Maximizes awareness and compliance since the administrator can see who has accepted

? Maximizes cost savings because more employees shift spend to Uber

Available for Direct Bill For existing Direct Bill organizations, the integration will only enable Employee Roster Sync. Receipt forwarding is not available at this time.

Example Email Uber for Business provides an example of the email new riders will receive within the workflow. This invitation is custom to Concur.

Enable Employee Roster Sync Later Employee Roster Sync can be skipped during the Concur activation process. To enable it later, any Uber for Business Administrator can turn it on by going to the Uber for Business Dashboard > Settings > Concur Roster Sync.

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Q. Why should clients use Uber for Business if some of their employees already use the eReceipt integration with Concur?

A. Using the integration with Uber for Business and Concur allows clients to start driving cost savings by encouraging adoption of Uber as the primary ground transportation provider, saving clients approximately 30% vs. traditional methods. They'll be able to easily onboard all employees with a few clicks, and get a single dashboard where they can see trips taken across the organization, cost of each trip, time and city information, and more. This helps them ensure rides are in-policy and also makes it easy to encourage non-users to adopt Uber in order to reduce costs.

Q. Is the integration available outside of the US?

A. Yes, the integration is available and working globally. However, be aware that Uber for Business is currently only available in English.

Q. Is it possible to have more than one administrator for Uber for Business?

A. Yes, the original Administrator will need to go into business. and grant administrator permissions to the additional user.

Q. What happens if the administrator begins their Concur integration through the App Center but does not complete it?

A. They can re-start the integration at any point from the Concur App Center.

Q. If an employee has a personal Uber profile, how is their personal profile affected if the employee connects to Uber for Business through the Uber for Business/ Concur integration email?

A. The personal profile is left alone.

Q. If an employee has a business Uber profile, how is their business profile affected if the employee connects to Uber for Business through the Uber for Business/ Concur integration email?

A. The business profile is converted to be a managed business account, with eReceipts sent through to Concur.

Q. Who can I talk to for technical support questions?

A. If you are an Uber for Business client that needs help, please email: business-support@. If you do not yet have Uber for Business and have questions, please contact Uber for Business via the website here: contact-representative.

Q. Where can clients learn more?

A. Visit the Uber for Business App Center listing at for details and complete an inquiry form.

?2017 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc. All other company and product names are the property of their respective manufacturers. Specifications and other details listed are accurate as of printing, but may change without notice. FAQ UBER FOR BUSINESS 2017/09

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