Code of Conduct - CVS Health

Code of Conduct

Dear Colleagues,

We have set forth bold goals to redefine health care to be centered around the consumer. Our success requires a strong foundation of integrity. That foundation will strengthen how we work with each other and help us earn the trust of the millions of customers who depend on us. As CVS Health? colleagues, we are committed to doing what is right in every situation. This includes following the laws and regulations that govern our business, adhering to all company rules, and demonstrating our purpose and Heart At Work BehaviorsTM every day. The CVS Health Code of Conduct guides us in everything we do and ensures every colleague -- regardless of role or level -- understands what is expected of them. While the Code of Conduct covers a variety of issues and situations, there will be instances where there is no written rule or precedent. In those moments, remember that your actions and decisions should always reflect the spirit of the Code and be consistent with our purpose of bringing our heart to every moment of your healthTM. Thank you for reviewing the Code of Conduct and for ensuring your actions not only support our business but also deepen the trust our customers have in us. Best regards,

Karen S. Lynch President and CEO CVS Health

Table of contents

Our story ........................................................................... 2 Our purpose ..................................................................... 3 Heart At Work BehaviorsTM............................................. 4 Living our Code of Conduct.............................................. 5 Introduction...................................................................... 5 Scope ................................................................................ 5 Compliance with the law and the highest ethical standards .............................................. 5 Getting more information............................................... 5 Waivers ............................................................................. 5 Seeking guidance and reporting issues...................... 5 Non-retaliation................................................................. 6 Earning the trust of our customers ................................. 7 Commitment to quality and safety............................... 8 Professional practices .................................................... 8 Privacy and security of personal information............. 8 Acting with integrity........................................................ 10 Financial integrity ........................................................... 11 Confidential and proprietary information................... 11 Conflicts of interest ........................................................ 11 Conflicts of interest disclosure ....................................12 Producer disclosure to customers ..............................12 Asset protection .............................................................12 Insider trading laws........................................................13 Disclosure of non-public material information..........14 Requests for information from the investment community ......................................................................14 Charitable contributions ...............................................14 Records retention and management ..........................14 Respecting colleagues ................................................... 15 Diversity and inclusion ..................................................16 Non-discrimination, harassment, retaliation .............16 Workplace violence prevention ...................................16 Examples of harassment...............................................16 Health and safety ...........................................................17 Labor practices...............................................................17 Colleague privacy...........................................................17 Drugs and alcohol ..........................................................17 Gambling .........................................................................17

Interacting with others ................................................... 18 Interactions with others.................................................19 Accepting gifts, meals, entertainment or other things of value..................................................19 Providing gifts, meals, entertainment or other things of value.................................................20 Gifts and entertainment policy Q&A ..........................20 Antitrust laws ..................................................................21 Business firewalls ...........................................................21 News media.....................................................................21 Social media....................................................................21 Environmental protection .............................................21

Doing the right thing........................................................22 Conduct with public officials ....................................... 23 Corporate political contributions................................ 23 Individual political activities......................................... 23 Fair dealing ..................................................................... 23 Anti-kickback laws ........................................................24 Fraud, waste and abuse ...............................................24 Medicare compliance...................................................24 Bribery and foreign business dealings ...................... 25 Supplier engagement and import / export compliance ........................................................26 Anti-money laundering, anti-terrorism and boycott compliance ..............................................26 Government reimbursement and the False Claims Act ............................................................ 27 Ineligible health care providers................................... 27 Government requests and subpoenas ...................... 27

Holding ourselves accountable.....................................28 Chief Compliance Officer.............................................29 Colleague responsibilities............................................29 Leadership responsibilities..........................................29 Financial leaders............................................................30 Resources .......................................................................30 Investigations ..................................................................31 Consequences of wrongdoing.................................... 32

CVS Health Code of Conduct

Table of contents

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Our story

CVS Health? is the leading health solutions company, delivering care in ways no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues ? including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. In addition, in 2023, CVS Health welcomed Signify Health to the organization with its over 2,500 colleagues and 10,000 contracted providers.

Wherever and whenever people need us, we help them with their health ? whether that's managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system ? and their personal health care ? by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.

CVS Health Code of Conduct

Our story

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Our purpose

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