AAT SecureClient installation and testing guide

AAT SecureClient installation and testing guide

AAT is a registered charity. No. 1050724

AAT SecureClient installation and testing guide

Document properties Version Owner / author Supersedes when issued Date of issue Review date Circulation Format for circulation Classification

4.0 Education & Development All previous versions October 2021 September 2022 Electronic (PDF) RESTRICTED

Change control Version No. Page

4.0

Multiple

Changes made New policy template

Associated regulations and polices SecureAssess user guide for AAT assessment centres (PDF)

Date Oct-21

AAT is a registered charity. No. 1050724

2

Contents

1. Introduction...................................................................................................4 2. Scope and applicability ................................................................................. 4 3. Purpose and objectives ................................................................................ 4 4. Terms and definitions ................................................................................... 4 5. Minimum and supporting specifications and set up requirements ................ 5 5.1 Minimum and supporting specifications ........................................................ 5 5.2 PC set up requirements ................................................................................ 6

5.2.1 Proxy servers ...................................................................................................................... 6 5.2.2 Firewalls .............................................................................................................................. 6 5.2.3 Whitelisting URLs for anti-virus ........................................................................................... 7 5.2.4 Time zone............................................................................................................................ 7 5.2.5 Downloadable content from assessments .......................................................................... 7 5.2.6 Applications and background processes ............................................................................ 7 5.2.7 Shared networks / drives..................................................................................................... 7 5.2.8 Screen size.......................................................................................................................... 8 5.2.9 Notification Area Settings .................................................................................................... 8

5.3 PC set up that may negatively impact SecureClient ..................................... 8

5.3.1 Virtual Private Network (VPNs) ........................................................................................... 8 5.3.2 Deepfreeze software ........................................................................................................... 8

6. Installing SecureClient .................................................................................. 8 6.1 Installation steps ........................................................................................... 8 6.2 Installation troubleshooting ......................................................................... 11

6.2.1 Restricted user permissions / installing on a locked down laptop..................................... 11 6.2.2 Installer Blocked ................................................................................................................ 11 6.2.3 .msi files not recognised by Windows ............................................................................... 11 6.2.4 Unable to install into the default file location ..................................................................... 11 6.2.5 SQL error message on Windows 8.1 ................................................................................ 11 6.2.6 Runtime error message..................................................................................................... 12

7. Testing SecureClient .................................................................................. 12 8. Updates to SecureAssess and SecureClient .............................................. 15 9. Uninstalling SecureClient............................................................................ 16 10. Contact Us.................................................................................................. 16

AAT is a registered charity. No. 1050724

3

1. Introduction

This guide will give you the information you need to install and test the SecureClient on machines at your assessment centre and ensure that it is communicating correctly with SecureAsses. It contains all the core information on installing the SecureClient, as you'll need to do this on each machine that candidates will be taking their assessments on.

You should familiarise yourself with the information in this guide before installing the SecureClient.

It is essential that you test SecureClient on every machine after installation and after software updates. This will help to identify and resolve any issues before your students take their assessments.

2. Scope and applicability

This user guide applies to all assessment centres involved in the administration of AAT's assessments. A failure to follow the guidance contained within this document may result in investigation and action being taken in line with AAT's Malpractice / Maladministration policy which can be found on the Quality Assurance resources webpage (.uk/support/qualityassurance/resources).

3. Purpose and objectives

The purpose of this document is to give AAT approved assessment centre staff the relevant guidance and knowledge to install and test, SecureClient, and how to use SecureAssess and SecureClient.

4. Terms and definitions

SecureClient ? the software used to deliver the majority of AAT assessments in a controlled and locked environment SecureAssess ? AAT's assessment administration platform Surpass Viewer ? A bespoke browser to access SecureAssess and RI assessments via Web Delivery

AAT is a registered charity. No. 1050724

4

5. Minimum and supporting specifications and set up requirements

5.1 Minimum and supporting specifications

The minimum and supporting requirements for running AAT assessments through SecureClient are as follows:

Hardware Processor speed Memory (RAM) Hard Disk space

Video

Peripherals

2.33GHz Single core CPU or faster x86 compatible processor

1GB of free memory throughout duration of assessment

1GB free space

Screen resolution of 1024x768 Graphics card with at least 128MB of memory ? this does not have to be dedicated and should be able to run as it meets the minimum requirement of 128MB.

Two button mouse Keyboard

Software Operating system

.NET Adobe Reader

Bandwidth ? minimum requirements

Windows 7 (32bit or 64bit) ** Windows 8 (32bit or 64bit) Windows 8.1 (32bit or 64bit) Windows 10 (32bit or 64bit) Microsoft .NET Framework 4.5.2

NB: There is no download for .NET Framework 2.0 or 3.5 for Windows 7, 8 or 8.1 (note .NET Framework 3.5 is backwards compatible with 2.0). Though this is included with later versions, it may not be automatically installed and may need to be enabled in the Control Panel.

Adobe Reader XI (version 11.0.10)

You must have a valid internet connection, accessed via a supported browser.

A connection of 2Mbps or greater for every 30 assessments being sat at the same time is recommended.

You are advised to use the Advance Download functionality if you do not want candidates to have to wait for the exam to download at the start of the session.

Please note that the use of 3G cards may not guarantee a constant bandwidth and could therefore not meet the minimum requirements.

AAT is a registered charity. No. 1050724

5

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download