Answer the following questions:



Answer the following questions:

1. You receive a call from a customer who wants to know what an operating system is. What do you tell him?

a. It's a program linking between the user and the computer's hardware.

b. It's an application which chooses properties.

c. It's a program linking between the documents and the configuration

2. After you explained what an operating system is the customer wants to what is the purpose of the operating system?

a. Managing and operating hardware efficiently.

b. Executing user applications

c. Managing the documents sent to the recycle bin.

3. You receive a call from a customer who wants to use the internet but doesn't want to open the start menu each time. How do you explain to him how to view material on the desktop?

a. Through the Run command line. Go to User configuration → double-click Clear history → go to tab Settings → choose Enabled.

b. Through the Display properties dialog box. Go to the tab Desktop → Customize desktop button → tab Web.

c. Through the Welcome screen, press Ctrl + Alt + Del twice.

4. You receive a call from the manager of Scitex. He wants to change the view of the Start menu from classic to normal.

a. Click Start → open Control panel → open Appearance and themes → go to Taskbar and start menu → change the option to Classic start menu.

b. Right-click Start → choose Properties → change the option to Classic start menu.

c. Click Start → go to Run → type in the command: Classic start menu

5. You receive a call from a customer who says, "I was working on my computer when the power went out, and when I restarted my computer the clock on the computer had disappeared. What do I do?

a. Click Start → open Control panel → open Date, time, language and regional options → go to Date and time → click OK.

b. Click Start → open Control panel → open Appearance and themes → go to Taskbar and start menu → change the option of showing the clock.

c. Click Start → open Control panel → open Add or remove programs → Add/Remove Windows components → click Details.

6. You received a call from a customer with the following question:

"I am trying to use a new font for my window titles. I saved the font to my My Documents folder, but it is still not showing in Display Properties. What is wrong?" What should you tell the customer?

a. You need to restart the computer. The operating system automatically searches for fonts on the hard disk when it starts.

b. The font file is read only.

c. You must install the font from the control panel tab.

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