Teaching speaking and listening - Canisius College

Teaching speaking and listening

a toolkit for practitioners

About the Key Skills Support Programme

These materials have been produced as part of the Key Skills Support Programme (KSSP). The Key Skills Support Programme is funded by the Department for Education and Skills. Its main purpose is to help practitioners in training providers, schools and colleges to improve the quality of key skills and Skills for Life provision and to support the preparation of young people for the key skills qualifications. DfES has appointed Learning for Work to manage the programme for the work-based route, and to work with those actively involved in the field to: ? improve the confidence and competence of teachers and trainers to deliver

key skills and Skills for Life ? help a wide range of key skills and Skills for Life practitioners through a

programme of events and training courses ? provide best practice materials for practitioners, employers and managers ? support practitioners as they foster progression from Skills for Life to key skills

and other forms of learning.

Acknowledgements

The Key Skills Support Programme would like to thank the following people and organisations for their help:

Writing team Debbie Cole, Christine Ellis, Barbara Mason, John Meed, Deborah Record, Anna Rossetti, Graham Willcocks

Critical review and additional material Vicky English, Metis Training; Claire Hobson, Kingston Maurwood College; Tony Holloway, Gordon Franks Training; Caroline Hudson, Real Education Research; Sandra Kay, North Lancs Training Group; Lorraine Price, Metis Training Thanks are also due to Professor Ron Carter, University of Nottingham

? Crown copyright 2007

Design by Eatcake Design Photographs by James Barke Printed in England by Portishead Press, Bristol

Contents

Welcome to the speaking and listening toolkit

1

Setting the scene

5

Introduction

5

The challenge of teaching speaking and listening

7

How this toolkit can help

8

Speaking and listening skills

10

Characteristics of spoken language

12

Speaking and listening in national standards

14

From standards to teaching

16

Identifying learners' skills

19

Introduction

19

Activity Self-assessment card sort

21

Activity The speaking and listening circle

27

Sensitivity to others

31

Introduction

31

Guidance The role of empathy and respect

33

Activity Consequences

37

Activity Respect?

39

Activity What's my response?

43

Activity Empathy, sympathy or apathy?

49

Speaking with individuals

53

Introduction

53

Activity Telephone conversations

57

Activity Who do you talk to at work?

59

Activity Giving information

63

Guidance Language style

65

Activity Adapting your style to give information

67

Activity Receiving visitors

69

Guidance Representing the organisation

71

Activity Dealing with customers

73

Activity Responding to customer enquiries

75

Activity Preparing to talk with your manager

79

Guidance Non-verbal communication

81

Activity Meanings of non-verbal communication

85

Activity What am I really saying?

87

Activity Soap opera

91

Guidance Assertiveness

95

Activity How assertive are you?

99

Guidance Dealing with conflict

103

Activity Dealing with a customer complaint

105

Guidance Asking questions

107

Activity An open and shut case

111

Activity Pairs interviews

113

Guidance Job interviews

115

Activity Mock interview

117

Activity How Socrates did it

121

Research Speaking `sloppily' is essential to good communication

123

Activity Using `markers' in speech

127

Activity Using transcripts

129

Listening

131

Introduction

131

Activity Object exchange

133

Activity Listen and learn

135

Guidance Active listening

139

Activity Effective listening at work

141

Activity Listening trios

143

Activity Listening questions

145

Activity Listen to the radio

147

Activity Taking instructions

151

Guidance Taking messages

155

Activity Take a message

159

Activity Observing a team briefing

163

Activity Reflective listening

169

Speaking in a group

171

Introduction

171

Activity Human bingo

175

Activity One piece at a time

177

Activity Adapting style to audience

179

Guidance Planning contributions to meetings

183

Activity Preparing to take part in a meeting at work

185

Activity Jargon busters

189

Activity A house built from jargon

193

Guidance Different approaches to discussion

195

Activity Starting a discussion

197

Guidance Agreeing ground rules

199

Activity Setting the ground rules for discussion

201

Guidance Helping learners to be effective in discussion

203

Activity Using a talk map

209

Activity `Let me begin by saying...and that concludes'

211

Guidance Moving a discussion forward

213

Activity Move it on!

215

Talking to a group

219

Introduction

219

Activity Just a minute

223

Guidance Mind maps and cue cards

225

Activity It's so easy!

229

Guidance Planning a talk or presentation

231

Activity Planning the talk or presentation

233

Guidance Using visual aids

239

Guidance Practising the talk or presentation

241

Activity Rehearsing the talk or presentation

243

Activity Giving the talk or presentation

247

Getting more from the toolkit

251

Introduction

251

Giving feedback

252

More than words

253

Individual learner needs

254

Keying practitioners into speaking and listening

255

Continuing professional development

260

Toolkit resources

261

Other useful resources

265

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