Leadership Evaluation

Leadership Evaluation

An Impact Evaluation of a Leadership Development Programme

Health Care Innovation Unit & School of Management

Leadership Evaluation: An Impact Evaluation of a Leadership Development Programme

Table of Content

TABLE OF CONTENT.......................................................................................................................... I

LIST OF TABLES ...............................................................................................................................III

ACKNOWLEDGEMENTS ................................................................................................................ IV

EXECUTIVE SUMMARY ....................................................................................................................1

1. INTRODUCTION AND BACKGROUND.......................................................................................3

2. LITERATURE ....................................................................................................................................6

2.1 LEADERSHIP....................................................................................................................................6 2.2 LEARNING TRANSFER AND EVALUATION ........................................................................................9

3. METHODOLOGY ...........................................................................................................................16

3.1 EVALUATION FRAMEWORK AND EVALUATION PLAN....................................................................16 3.2 CASE STUDY .................................................................................................................................18 3.3 DATA ............................................................................................................................................20

4. RESULTS ..........................................................................................................................................23

4.1 Pre-Level 1 Data .....................................................................................................................23 4.1.1 Needs Assessment ...........................................................................................................................23 4.1.2 Participants' Motivation ..................................................................................................................25

4.2 Level 1 Data ............................................................................................................................27 4.2.1 Internal Course Evaluation ..............................................................................................................27

4.3 Level 2 Data ? Learning..........................................................................................................30 4.3.1 Managers' Perspective on Achieved Learning ................................................................................30 4.3.2 Participants' Perspective on Achieved Learning .............................................................................31

4.4 Level 3 Data ............................................................................................................................32 4.4.1 Managers' Perspective on Learning Application.............................................................................32 4.4.2 Participants' Perspective on Learning Application..........................................................................34

4.5 Level 4 Data ? Business Benefit ..............................................................................................37 4.5.1 Organisational Benefit ? Managers' Perspective.............................................................................37 4.5.2 Organisational Benefit ? Participants' Perspective..........................................................................39 4.5.3 Organisational Learning Integration ? Managers' Perspective ........................................................41 4.5.4 Organisational Learning Integration ? Participants' Perspective.....................................................41 4.5.5 Organisational Support ? Support from Managers ..........................................................................43 4.5.6 Organisational Support ? Organisational Mechanisms ....................................................................44

4.6 Level 5 Data ? Return on Investment ......................................................................................46 4.7 Additional Findings.................................................................................................................50

5. DISCUSSION ....................................................................................................................................53

5.1 DESIGN AND EVALUATION............................................................................................................53 5.2 SELECTION ....................................................................................................................................56 5.3 ORGANISATIONAL BENEFITS AND ROI .........................................................................................58

6. RECOMMENDATIONS..................................................................................................................61

6.1 STRATEGIC RECOMMENDATIONS ..................................................................................................61 6.2 OPERATIONAL RECOMMENDATIONS .............................................................................................62 6.3 INDIVIDUAL RECOMMENDATION...................................................................................................63

REFERENCES......................................................................................................................................64

APPENDICES .......................................................................................................................................66

APPENDIX A ? SELF-PERCEPTION QUESTIONNAIRE ............................................................67

LEADERSHIP SELF-ANALYSIS QUESTIONNAIRE ...................................................................68

APPENDIX B ? INTERVIEW QUESTIONS MANAGERS ............................................................71

MANAGERS .........................................................................................................................................72

HCIU & School of Management

31/06/2004 University of Southampton ? 2004

Leadership Evaluation: An Impact Evaluation of a Leadership Development Programme

APPENDIX C ? INTERVIEW QUESTIONS PARTICIPANTS .....................................................75 PARTICIPANTS.....................................................................................................................................76

AUTHORS.............................................................................................................................................79

HCIU & School of Management

31/06/2004 University of Southampton ? 2004

Leadership Evaluation: An Impact Evaluation of a Leadership Development Programme

List of Tables

Table 1: Organisational Distribution ........................................................................ 19 Table 2: Participating Staff ...................................................................................... 19 Table 3: Needs Assessment Criteria......................................................................... 24 Table 4: Participants' Motivation & Expectation...................................................... 26 Table 5: Comparison between Participants' & Managers' Expectations/Needs ........ 27 Table 6: Internal course Evaluation Module 1 .......................................................... 28 Table 7: Internal course Evaluation Module 2 .......................................................... 28 Table 8: Internal course Evaluation Module 3 .......................................................... 29 Table 9: Internal course Evaluation Module 4 .......................................................... 29 Table 10: Comparison between Participants' & Managers' Perspective on Perceived

Organisational Benefits.................................................................................... 39

HCIU & School of Management

31/06/2004 University of Southampton ? 2004

Leadership Evaluation: An Impact Evaluation of a Leadership Development Programme

Acknowledgements

The researchers would like to thank the Wessex Courses Centre (WCC) for the support they provided in integrating the needs for this evaluation into their course structure. We would also like to thank the Workforce Development Confederation (WDC) of Hampshire and the Isle of White to fund this project and support us throughout the project with valuable comments and suggestions. Also, we gratefully appreciate the administrative support we have received from both the Health Care Innovation Unit (HCIU) and the School of Management.

Last, but not least, we would like to extend our gratitude to the participants of this research. Without their time and effort this research would not have been possible.

HCIU & School of Management

31/06/2004 University of Southampton ? 2004

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