Barista Certification Kit

[Pages:16]Barista Certification Kit

BARISTA BASICS

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BARISTA BASICS BARISTA CERTIFICATION KIT

Welcome to your Barista Certification Kit!

This kit contains the items you need to become a certified barista at Starbucks. The following pages include your training plan, skill checks and your overall barista certification. This kit is yours to use and to customize at your discretion. Your barista trainer and store manager will also use this kit to help plan your training and to assess the skills you are learning. Use this kit to familiarize yourself with the skills that you need to become a certified barista. Good luck with your learning journey and remember: a great experience is delivered one person, one cup and one neighborhood at a time.

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BARISTA BASICS TRAINING PLAN

Overview

Welcome to Starbucks! This training plan will serve as your guide to help you learn about your new role. Your store manager and barista trainer will help you along the way. Below is an overview of the different "blocks" of training you will experience. The following pages contain th e details of each block. Your store manager will explain the order of your training plan. Enjoy the journey. We are glad you joined our team!

Training Hours: Barista (B): 27 hrs 55 min | Barista Trainer (BT): 17 hrs 45 min | Store Manager (SM)-- 4 hrs 5 min | Practice Shift: Barista (Training): 20 hrs | Barista Trainer (Coverage): 20 hrs |

First Sip Your learning journey starts!

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Barista: 45 min

Store manager: 45 min

Store manager:

Date/Time:

Your Role as a Barista and Compliance Training

Barista: 15 min + 1.5 hrs

Date/Time:

Starbucks Experience

Barista: 2 hrs Store manager: 1 hr

Store manager:

Date/Time:

Be Committed to Customers Barista: 1.5 hrs Barista Trainer: 1 hr Date/Time:

Be Focused on Quality Barista: 1 hr Barista Trainer: 50 min Date/Time:

Customer Support

Barista: 2 hrs 45 min Barista Trainer: 2.5 hrs

Trainer:

Date/Time:

Caf? Order Support

Barista: 2.5 hrs Barista Trainer: 1.5 hr

Trainer:

Date/Time:

Register

Barista: 2 hrs Barista Trainer: 1.5 hrs

Trainer:

Date/Time:

Additional compliance training as applicable.

? 2020 Starbucks Coffee Australia. All rights reserved. For internal use only.

Espresso Bar

Barista: 3.5 hrs

Barista Trainer: 3 hrs

Skill Check: (B & SM): 30 min

Trainer:

Date/Time:

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BARISTA BASICS TRAINING PLAN

Training Plan (continued)

Cold Beverage

Barista: 2 hrs

Barista Trainer: 1.5 hrs

Skill Check: (B &SM): 30 min

Trainer:

Date/Time:

Selling Skills

Barista: 1 hr Barista Trainer: 50 min

Trainer:

Date/Time:

Knowledge Check

Barista: 20 min Store manager: 20 min

Store manager:

Date/Time:

Starbucks? Nitro Cold Brew

Barista: 50 mins Barista Trainer: 35 mins

Trainer:

Date/Time:

Be Dedicated to Each Other

Barista: 45 min Barista Trainer: 30 min

Trainer:

Date/Time:

The Next Chapter The last step of BB

Barista: 30 min Store manager: 30 min

Store manager:

Date/Time:

Beverage Sequencing

Barista: 2 hrs

Barista Trainer: 1.5 hrs

Skill Check: (B &SM): 30 min

Trainer:

Date/Time:

Drive Thru

Barista: 2 hrs 45 mins Barista Trainer: 2.5 hrs

Trainer:

Date/Time:

? 2020 Starbucks Coffee Australia. All rights reserved. For internal use only.

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BARISTA BASICS TRAINING PLAN

Name: Trainer: Day/Time/Shift:

Starbucks Experience

Training Time:Barista = 2 hours | Store Manager = 1 hour

Self-paced

Review Starbucks Experience learning card

Barista

1 hour

Activities Barista and SM 1 hour

Meet with your store manager for the Starbucks Experience conversation and

activities

NOTES

Your Role as Barista

Training Time:Barista = 15 min

Self-paced

Review Your Role as Barista learning card

Barista

15 min

? 2020 Starbucks Coffee Australia. All rights reserved. For internal use only.

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BARISTA BASICS TRAINING PLAN

Be Committed to Customers

Training Time:Barista = 1.5 hours | Barista Trainer = 1 hour

Self-paced Barista 30 min

Review Be Committed to Customers learning card

Activities Barista and Barista Trainer 1 hour

Customer Service Commitment Passion for Service LATTE Model

Name: Trainer: Day/Time/Shift:

NOTES

Be Focused on Quality

Training Time:Barista = 1 hours 5 min | Barista Trainer = 50 min

Self-paced

Review Be Focused on Quality learning card

Barista

15 min

Activities

Barista and Barista Trainer 50 min

Store Deployment Plan Steps of washing hands Health and safety standards Cleaning and Sanitizing

Safe storage of food The importance of temperature

? 2020 Starbucks Coffee Australia. All rights reserved. For internal use only.

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BARISTA BASICS TRAINING PLAN

Name: Trainer: Day/Time/Shift:

Customer Support

Training Time: Barista = 2 hours 45 min | Barista Trainer = 2.5 hours

Self-paced

Review the Customer Support learning card

Barista

15 min

Activities Barista and Barista Trainer 2.5 hours

Customer Support Cycle Brew coffee Restock Check Caf? Experience Perform Cycle Task List

Monitor temperatures Mix and test sanitizer Operations Station Prepare beverage ingredients Garbage/recycling

NOTES

Practice

Barista and Barista Trainer

6 hrs

Note: Practice these skills during a practice shift.

Complete a customer support cycle Brew coffee Replenish ice or dairy based on

signals

Maintain lobby / Check Caf?

Experience

Maintain food case /RTD&E display Date coding Temperature Log entry Prepare mocha sauce

Prepare whipped cream Prepare Frappuccino? Roast Prepare Cold Brew Prepare tea bases Mix / test sanitizer Clean coffee urns Clean dishes Clean restrooms (if applicable) Recycling / garbage run Complete a Clean Task

? 2020 Starbucks Coffee Australia. All rights reserved. For internal use only.

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BARISTA BASICS TRAINING PLAN

Name: Trainer: Day/Time/Shift:

Caf? Order Support

Training Time: Barista = 2.5 hours | Barista Trainer = 1.5 hour

Self-paced

Review the Caf? Order Support learning card

Barista

1 hour

Activities Barista and Barista Trainer 1.5 hours

Mark Bag Routine Gather Brewed Coffee and Tea

Routine

Warmed Food Routine

Role play Cafe Support position Brew a coffee press Grind coffee/fold coffee bag

NOTES

Practice

Barista & Barista Trainer

3 hrs

Note: Practice these skills during a practice shift.

Label bags Mark cups Gather brewed coffee and tea Brew a cup of tea Warm food Maintain food case

Prepare a coffee press Conduct a coffee tasting or

sampling

Grind a coffee Fold a coffee bag to standard

? 2020 Starbucks Coffee Australia. All rights reserved. For internal use only.

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