Job Description: General Business
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CO-OPERATIVE EDUCATION – Computing Science
Training Support Technician
This is a sample job description for an entry level position. It is based on actual job postings within Co-operative Education. Fictitious company details and contact names have been used.
Company Name: NSF Technical Services
Contact: Cameron Fraser, IT Recruiter
4th Floor, 1076 West Georgia, Vancouver, BC
Job Title: Training Support Technician
Company Description:
The NSF Group, headquartered in Vancouver, is one of the world’s largest banking and financial services organizations. Its 8,500 offices serve a diverse range of clients in 82 countries and territories.
Duties/Responsibilities:
• Your primary responsibility will involve communicating with external vendors and internal teams to set up the technical environment for delivery of IT training courses including:
o setting up the hardware/software configuration
o relocating equipment
o providing support while the course is in session
• Maintenance (and possibly design) of the e-Learning and other training databases
Requirements/Qualifications:
• (X)HTML, CSS, and JavaScript
• Troubleshooting Windows 2000/XP desktop environment
• Strong problem solving, written, and verbal communication skills
• Knowledge/experience of the following would be preferred:
o LAN/WAN and various other Networking Technologies
o Macromedia Flash and Microsoft Office Suite
o Norton Ghost
This position requires a solid foundation of technical knowledge combined with excellent communication skills. Our team-focused work activities require individuals who display positive, supportive attitudes, and willingly assist others in achieving objectives.
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