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[Pages:22]Cambridge University Press 978-1-107-15104-8 -- An Introduction to Communication Lynn H. Turner , Richard West Frontmatter More Information

An Introduction to Communication

Prioritizing brevity and clarity, this textbook introduces the study of communication through examples and applications in a variety of contexts.

With a unique focus on diversity and the impact of culture, each chapter opens with a case study that identifies a communication challenge which the chapter addresses throughout, and concludes with questions that respond to that challenge. A consistent, organized structure with numerous features including Questions for Understanding and Analysis, Theoretical Insight (examining a particular relevant theory), and a Skill Set section, easily guides you through the foundations of the study of communication. The Connections feature cross-references between chapters demonstrating the multidimensional nature of communication. The Everyday Talk sections demonstrate how each topic relates to technology, the workplace, or health issues.

Offering a wealth of diverse examples from students' personal, professional, and online lives, this book teaches skills allowing students from all academic backgrounds to understand communication.

LYNN H. TURNER received her Ph.D. from Northwestern University and is Professor in Communication Studies at Marquette University in Milwaukee, Wisconsin.

Lynn has served as President of the Central States Communication Association as well as President of the National Communication Association (NCA), the oldest and largest professional communication association in the world.

RICHARD WEST received his Ph.D. from Ohio University in Athens and is Professor in Communication Studies at Emerson College in Boston.

Rich has served as President of the Eastern Communication Association as well as President of the National Communication Association (NCA), the oldest and largest professional communication association in the world.

Together, they have co-authored five books co-edited two anthologies, The Sage Handbook of Family Communication and The Family Communication Sourcebook, the latter receiving NCA's Distinguished Book Award. They are the co-recipients of the Bernard J. Brommel Distinguished Scholarship in Family Communication Award and have served together as guest co-editors of the Journal of Family Communication upon three different occasions.

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Cambridge University Press 978-1-107-15104-8 -- An Introduction to Communication Lynn H. Turner , Richard West Frontmatter More Information

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Cambridge University Press 978-1-107-15104-8 -- An Introduction to Communication Lynn H. Turner , Richard West Frontmatter More Information

An Introduction to

Communication

LYNN H. TURNER

Marquette University, Milwaukee, Wisconsin

RICHARD WEST

Emerson College, Boston, Massachusetts

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Cambridge University Press 978-1-107-15104-8 -- An Introduction to Communication Lynn H. Turner , Richard West Frontmatter More Information

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Information on this title: 9781107151048 DOI: 10.1017/9781316596852 ? Lynn H. Turner and Richard West 2019 This publication is in copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without the written permission of Cambridge University Press. First published 2019 Printed in the United States of America by Sheridan Books, Inc. A catalogue record for this publication is available from the British Library. Library of Congress Cataloging-in-Publication Data Names: Turner, Lynn H., author. | West, Richard L., author. Title: An introduction to communication / Lynn H. Turner, Richard West. Description: Cambridge, United Kingdom ; New York, NY : Cambridge University Press, 2018. | Includes bibliographical references and index. Identifiers: LCCN 2018010828| ISBN 9781107151048 (alk. paper) | ISBN 9781316606919 (pbk) Subjects: LCSH: Communication. Classification: LCC HM1206 .T87 2018 | DDC 302.2?dc23 LC record available at ISBN 978-1-107-15104-8 Hardback ISBN 978-1-316-60691-9 Paperback Cambridge University Press has no responsibility for the persistence or accuracy of URLs for external or third-party internet websites referred to in this publication and does not guarantee that any content on such websites is, or will remain, accurate or appropriate.

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Cambridge University Press 978-1-107-15104-8 -- An Introduction to Communication Lynn H. Turner , Richard West Frontmatter More Information

Brief Contents

List of Figures List of Tables List of Boxes Preface Acknowledgements

PART I Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5

COMMUNICATION FOUNDATIONS The Communication Process Culture and Communication Perception, the Self, and Communication Verbal and Nonverbal Communication Listening and Responding

PART II Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10

COMMUNICATION TYPES AND CONTEXTS Interpersonal and Relational Communication Communication in Small Groups and Organizations Social/Mass Media and Communication Preparing and Composing Your Speech Audience Analysis and Speech Delivery

Appendix A Appendix B Glossary References Index

Careers in Communication Professional Communication Associations

page xiii xiv xv xvii xxii

1 3 29 55 79 107

133 135 162 188 214 238

261 265 270 282 297

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Cambridge University Press 978-1-107-15104-8 -- An Introduction to Communication Lynn H. Turner , Richard West Frontmatter More Information

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Cambridge University Press 978-1-107-15104-8 -- An Introduction to Communication Lynn H. Turner , Richard West Frontmatter More Information

Contents

List of Figures List of Tables List of Boxes Preface Acknowledgements

PART I Communication Foundations

1 The Communication Process

Chapter Outline Chapter Goals Communication Encounter: Sofia Contedaras Background Definition of Terms Communication and Intentionality Four Communication Models Historical Foundations of the Field Fundamental Issues The Destructive Side of Communication Ethical Systems of Communication Communication Response: Sofia Contedaras Questions for Understanding Questions for Analysis Suggestions for Further Reading

2 Culture and Communication

Chapter Outline Chapter Goals Communication Encounter: Dora Ellison and Augustina Riverton Background Cultural Diversity in the USA Defining and Interpreting Culture Assumptions about Culture Imperatives for Studying Culture and Communication Fundamental Issues Dimensions of National Culture Challenges and Barriers to Intercultural Communication Theoretical Insight: Co-Cultural Theory (Orbe) Enhancing Your Skills Applying Working Toward Commonality at Work Applying Working Toward Commonality in the Family

page xiii xiv xv xvii xxii

1

3

3 3 4 5 5 8 9 17 22 22 24 27 28 28 28

29

29 29 30 31 32 33 34 35 38 38 42 47 50 52 53

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Cambridge University Press 978-1-107-15104-8 -- An Introduction to Communication Lynn H. Turner , Richard West Frontmatter More Information

viii

Contents

Communication Response: Dora Ellison and Augustina Riverton

53

Questions for Understanding

54

Questions for Analysis

54

Suggestions for Further Reading

54

3 Perception, the Self, and Communication

55

Chapter Outline

55

Chapter Goals

55

Communication Encounter: Greta Brigham and Jackson Wilmont

56

Background

57

The Process of Perception

57

Influences on Perception

62

Fundamental Issues

65

Biases Affecting Perception

65

The Self and Impression Management

69

Theoretical Insight: Attribution Theory (Kelley)

73

Enhancing Your Skills

75

Applying Perception Checking at Work

76

Applying Perception Checking with Friends

77

Communication Response: Greta Brigham and Jackson Wilmont

77

Questions for Understanding

78

Questions for Analysis

78

Suggestions for Further Reading

78

4 Verbal and Nonverbal Communication

79

Chapter Outline

79

Chapter Goals

80

Communication Encounter: Nadine Hellman and Randy Mitchell

80

Background

81

Interpreting Verbal Communication

81

Interpreting Nonverbal Communication

81

The Relationship between Verbal and Nonverbal Communication

82

Fundamental Issues in Verbal Communication

84

Characteristics of Verbal Codes

84

Influences on Verbal Communication

86

Problematic Aspects of Verbal Communication

89

Theoretical Insight: Linguistic Determinism/Relativity Theory (Sapir & Whorf)

92

Fundamental Issues in Nonverbal Communication

93

Types of Nonverbal Codes

93

Influences on Nonverbal Communication

98

Theoretical Insight: Expectancy Violations Theory (Burgoon)

101

Enhancing Your Skills

102

Applying Owning Your Opinions at Work

104

Applying Owning Your Opinions with Friends

105

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