Business Processes and Information Technology

Business Processes and Information Technology

This book is licensed under a Creative Commons Attribution 3.0 License

Business Processes and Information Technology

Ulric J. Gelinas, Jr. Steve G. Sutton Jane Federowicz

Copyright ? 2008 by Ulric J. Gelinas Jr., Steve G. Sutton, Jane Federowicz For any questions about this text, please email: drexel@uga.edu

The Global Text Project is funded by the Jacobs Foundation, Zurich, Switzerland

This book is licensed under a Creative Commons Attribution 3.0 License

This edition is in the .pdf format provided to us by the author. We are in the process of converting this edition into the Global Text Project standard format. When this is complete, a new edition will be posted on the Global Text Project website and will be available in a variety of formats upon request.

Business Processes and Information Technology

A Global Text

Gelinas FM-i BUSINESS PROCESSES AND INFORMATION TECHNOLOGY Ulric J. Gelinas, Jr. Bentley College Steve G. Sutton University of Connecticut Jane Fedorowicz Bentley College

Business Processes and Information Technology Ulric J. Gelinas, Jr., Steve G. Sutton, Jane Fedorowicz Vice President/Editorial Director:Jack Calhoun Editor-in-Chief:George Werthman Senior Publisher:Melissa Acu?a Acquisitions Editor:Sharon Oblinger Developmental Editor:Mardell Toomey Marketing Manager:Mignon Tucker

Production Editor:Cliff Kallemeyn Manufacturing Coordinator:Doug Wilke Media Technology Editor:Sally Neiman

Gelinas FM-ii Internal and Cover Designer:Rik Moore

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Gelinas FM-iii Control Number: 2003100005

ISBN: 0-324-00878-3

Dedication To our spouses Roxanne, Vicky, and Michael and to Jane's sons Andrew and Billy, with grateful appreciation for their patience and support throughout this project.

AUTHORS Ulric J. (Joe) Gelinas, Jr., Ph.D., is Associate Professor of Accountancy and Davis Educational Foundation Fellow at Bentley College, Waltham, Massachusetts. He received his A.B. in Economics from St. Michael's College, Winooski Park, Vermont, and his M.B.A. and Ph.D. from the University of Massachusetts, Amherst. Professor Gelinas has also taught at the University of Tennessee and at Vesalius College, Vrije Universtiteit Brussel in Brussels, Belgium. As a Captain in the United States Air Force, he was Officer-in-Charge of IT Operations. Professor Gelinas was the founding editor of the Journal of Accounting and Computers (formerly the Kent/Bentley Journal of Accounting and Computers and the Kent/Bentley Review). Professor Gelinas has published

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