Theories of ICT System - University

Department of Industrial Engineering and Management

Theories of ICT System Implementation and Adoption ? A Critical Review

Eija Korpelainen

SCIENCE + TECHNOLOGY

WORKING PAPERS

Aalto University School of Science Department of Industrial Engineering and Management Working Paper 2011 Helsinki 2011

Theories of ICT System Implementation and Adoption ? A Critical Review Eija Korpelainen

Aalto University School of Science and Technology Department of Industrial Engineering and Management P.O.Box 15500 FIN-00076 AALTO FINLAND Tel.: +358 9 470 22846 Fax: +358 9 470 23665 Internet:

? Eija Korpelainen e-mail: eija.korpelainen(at)aalto.fi

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Aalto Print Helsinki 2011

ABSTRACT

The purpose of this paper is to map and examine what theories and models of ICT system implementation and adoption are used in management and business research. The focus is on the most influential theories and models, and how they are applied in the research papers. For this purpose, a comprehensive sample of the articles (N=1303) on this topic published between 1999 and 2010 in high-quality management and business journals was analyzed using citation analysis and qualitative content analysis. The results show that during this time the research field provided theories and models to examine the adoption and acceptance of ICT by individuals. The articles focused on a variety of extensions of the Technology Acceptance Model (TAM). The advantage of focusing on TAM is that it is a simple and parsimonious model, which has encouraged researchers to apply it widely. The weaknesses were that previous studies have not been able to integrate contextual factors into TAM, and the research field applied a single and unnecessarily restrictive methodological approach. Future research might benefit from studies which would focus on the implementation and adoption processes and their consequences by drawing on the learning and change management literatures. Additionally, research could also exploit more qualitative and interpretive approaches generating new and unexpected knowledge.

Keywords adoption, citation analysis, implementation, information systems, information technology, information and communication technology, learning, management and business research, technology acceptance models.

ACKNOWLEDGEMENTS This research was supported by the Doctoral Program for Multidisciplinary Research on Learning Environments, Finland, and the Finnish Work Environment Fund. I would like to acknowledge the helpful comments from Prof. Matti Vartiainen, Dr. Mari Kira, Dr. Niina Rintala, and M.Sc. Techn. Hanna Timonen.

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