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Thales

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Public Transport; User Applications

Table of contents

1. Executive summary 3

2. Introduction 4

3. Research 4

4. Findings 5

1. Orientation 5

2. The MixMatrix 6

3. Interpreting data 7

4. How the application works 7

5. Prototype of our application 8

5. Conclusion 9

6. Recommendation 9

7. Appendix 10

8. Bibliography 12

1. Executive summary

There are a lot of possibilities to check-in with your public transport chip card: at small train-stations you can check-in at a post: posts are small, and you can check in fast but you can easily forget to check-in, it can be crowded and sometimes you can not find the post. You can check-in at the bus by a post in the bus: these posts are easy to notice, they are small and the driver can check if you check-in but it can be crowded and if the bus drives away you can not check-out. You can check-in at the train-station by scanning your card at a gate, if you use a gate you can check-in fast, there are different gate sizes, they avoid black-riders and in case of emergency they open automatically. But it is hard to get out with a lot of people, when the power fails you can not get in and out through the gate and they take a lot of space.

There are many people involved with the gates: travellers actually use them, mechanics fix them when they are broken, train conductors check if people use them and the Thales management and the government use the data. The traveller, mechanics and the train driver/conductor all want it to be practical. And the Thales management and the government want to earn money with it and get satisfaction.

The data which are collected by the public transport chip card system, can be used in many ways: it can show travellers which stations are busy at which times, it can let mechanics turn of most used systems, it can design a program for Thales which makes the data easy to understand, it can give train drivers an overview of how many people use their trains, it can let the government see how many people use public transport, it can give the mechanics an overview of the use of the gates at different times so they can turn some off. We recommend the last option because it saves energy and that will save money.

Our application uses the data which are collected by the gates. It sorts the data automatically and it will show tables and graphs with the time and the use of the gates. The mechanics can see how many times people check-in or -out at different times and they can decide how many gates they want to turn on or off at these times. They can do this manually or make it happen automatically.

2. Introduction

This report outlines the use of the public transport chip card system and what Thales has to do with it.

In the first part of the findings – Orientation – it will mention the possibilities to check-in at different places, we mention advantages and disadvantages for each type of checking-in system and we will tell you in which kind of public transport you can use it.

In the second part of the findings – The MixMatrix – the report will show you the wishes the users have about the gates sorted in a MixMatrix, it includes the following users: traveller, mechanic, management of Thales and we thought of two more: the train conductor/driver and the government.

In the third part of the findings – Interpreting data – the report outlines possibilities about the way the data can be used to serve the wishes of the users the MixMatrix was designed for. This part of the report shows you a list with the possibilities.

In the last part of the findings – Our application – the report will tell you about the app we recommend, it will tell you how it works and how to use it.

In the recommendation we will give you our advice about the way in which you can use the data to serve the wishes of the users. The appendix will show you a graph about the data which are collected by the public transport chip card system

3. Research

For this report we conducted desk-research, we searched for information at a lot of different sites and we used data which were given to us by e-mail. We visited the train station too, to see some check-in possibilities.

4. Findings

4.1 Orientation

There are many different ways of checking-in and -out, using the public transport chip card system. These are a few of them:

1. Public transport chip card-gates:

When you travel by train, you can check in by entering the train-station. The gates consist of a hatch and a public transport chip card scanner. There are bigger gates for people who travel with a child or use a wheelchair. And the gates are intended for one-way traffic.

These are the advantages for using a gate:

• You can check-in and –out fast.

• There are bigger gates for the people who need them.

• When you are entering the station you have to check-in so they avoid black-riders.

• In emergencies they open automatically.

These are the disadvantages for using a gate:

• In emergencies it is hard to go out fast with a lot of people at the same time.

• If the power fails you can not go in or out.

• Usually there are some gates open, so you can go in without checking-in.

• They take a lot of space.

2. Public transport chip card-posts:

When you travel by train at a small station, there are mostly no gates but there are posts. You can check in by scanning your public transport chip card at a pole.

These are the advantages:

• They do not take a lot of space.

• You can place them almost everywhere.

• You can check in very fast.

These are the disadvantages:

• You can quickly forget to check-in or -out.

• Sometimes there are a lot of people who have to check in at the same time.

• If you are in a hurry it can be hard to find the post.

3. Public transport chip card-posts in the bus:

When you travel by bus, you can check in by entering the bus. In most buses there is a device next to the bus driver, where you can scan your public transport chip card.

These are the advantages:

• When you enter the bus the devices are easy to notice so you won’t forget to check in.

• The devices do not take a lot of space

• The bus driver can monitor rather easily if you check in or not.

These are the disadvantages;

• When you forget to check-out and the bus drives away you can’t go back.

• If you forget to check out you will lose the boarding rate you paid by entering the bus.

• When you are travelling in a crowded buss there can be many people in front of the posts and you will have to wait.

2. The MixMatrix

This MixMatrix includes the various wishes the users of the public transport chip card system have about the gates.

|traveller |mechanics |Thales management |train driver/conductor |government |

|speed |accessibility |no black-riders |entry without checking-in (for |Safety and reliability |

| | | |staff) | |

|simple to use |easy to put together |simple to use (for |many people should use it (to |no trouble (no complaints)|

| | |travellers) |earn money) | |

|accessibility |simple to use and maintain|many people should use it |easy to check if people checked|get an overview of the |

| | |(to earn money) |in |data |

|on it’s way to the |close to parking area |it may not break down |close to the platform |earn money with it too |

|platform or the exit | |quickly | |(tax) |

|safety and privacy |simple to check if it |easy to understand the |no trouble (no complaints) |more employment |

| |still works |data | | |

4.3 Interpreting data

Every day the public transport chip card system collects a lot of data. There are many possibilities for using the data to serve the wishes of the users.

These are some of those possibilities:

• Use the data for the travellers > Let them see if it is busy at the station and at which times it mostly is busy. They could decide to travel from a different station or at another time.

• Use the data for the mechanics > they can see which systems are used much more than other ones. They could turn off the most used system, so the other systems will be used more and it will be less likely the system breaks down much earlier than the other ones.

• Use the data for the Thales Management > Design a program which makes the data easier to understand. For example: you can let the program sort the data on time and transaction type.

• Use the data for the train drivers or conductors (the transportation company) > They could have an overview about how many people travel in their trains at different times and stations.

• Use the data for the government > They can see how many people travel by public transport (they could invest in it).

• Use the data for the mechanics > Let them see an overview of the times and the gates: how many times are the gates used at several times, so they can decide how much gates they can turn on/off at those times. This idea saves energy and money because you turn the systems off.

To carry this possibilities out it is the best to sort the data first.

4.4 How the application works

The application we designed is based on the last possibility in the previous paragraph: Use the data for the mechanics so they can turn gates on or off.

The application works like this:

All the data which are collected by the gates about checking-in or -out will be in the application system. The application will sort the data automatically and it will show tables with the time and the use of each transaction type at those times. This way the mechanic can decide how many gates he can turn on or off.

For example: In the middle of the night he can decide to turn on two gates but on a Friday or Saturday night he could decide to turn all the gates on and early in the morning when many people are going to work he could decide that too.

The mechanic can also let it go automatically, he can enter for example that he wants all the gates to turn on at 11 ‘o clock PM on Saturday and that he only wants three gates to turn on at Sunday morning. He can select which gates he wants to turn on/off or if he wants on each place of the station the same number of gates to turn on. Turning the gates off, will save money and energy.

4.5 Prototype of our application

We made a prototype of how the application could look like.

5. Conclusion

We concluded that all the check-in possibilities have advantages and disadvantages. When you check in at the train-station there are more options than when you check-in at the bus. But the gates at the station need a lot of space and the posts at the station or in the bus don’t. However at the gates you won’t forget to check-in and out while with the posts you might forget to check-out.

By making the MixMatrix we reached the conclusion that there are many people with different requirements for the gates, some want them to be practical and others want to earn money. And for all these people there are different options to use the data.

Our application is useful for the mechanics, they can turn the gates on or off at certain times when they know that the gates are not used much at those times.

6. Recommendation

All options that are given in this report (findings 4.3) are worth considering. All the possibilities are different and intended for different people that all have something to do with the public transport chip card system. But we recommend the option for the mechanics

Our application is helpful for the people who want the gates to be practical because there will never be many gates open unnecessary and it also saves money (and energy) by turning the gates off.

7. Appendix

By using the data you gave us we made this timetable as an example. This is a part of the overview the mechanics could get in the application including the data which is collected by the public transport chip card gates, so they know at which time they can turn on or off gates:

|hour |transactiontype | total |

| 0 |30 | 147 |

|  |31 | 81 |

|  |32 | 5 |

|  |33 | 4 |

| 5 |30 | 41 |

|  |31 | 60 |

|  |32 | 3 |

| 6 |30 | 235 |

|  |31 | 339 |

|  |32 | 16 |

|  |33 | 16 |

| 7 |30 | 747 |

|  |31 | 890 |

|  |32 | 14 |

|  |33 | 18 |

| 8 |30 | 1.155 |

|  |31 | 1.193 |

|  |32 | 20 |

|  |33 | 27 |

| 9 |30 | 567 |

|  |31 | 865 |

|  |32 | 24 |

|  |33 | 61 |

| 10 |30 | 445 |

|  |31 | 672 |

|  |32 | 40 |

|  |33 | 64 |

30 =CSC Fare Product check in

31 = CSC Fare Product check out

32 = CT Fare Product check in

33 = CT Fare Product check out

By using the data you gave us and the timetable which sorts the data, we made this other timetable. It is an example of the decision the mechanic could make. You can see how many gates the mechanic wants to turn on at several times. (this timetable is for a very large station):

| |How many gates on? |

|00.00 | 16 |

|01.00 | 16 |

|02.00 | 16 |

|03.00 | 16 |

|04.00 |16 |

|05.00 |16 |

|06.00 |24 |

|07.00 |24 |

|08.00 |40 |

|09.00 |40 |

|10.00 | 40 |

|11.00 | 40 |

|12.00 | 40 |

|13.00 | 40 |

|14.00 | 40 |

|15.00 | 40 |

|16.00 |40 |

|17.00 |40 |

|18.00 | 40 |

|19.00 | 40 |

|20.00 | 24 |

|21.00 | 24 |

|22.00 | 24 |

|23.00 | 24 |

We made a graph about the using of the gates: [pic]

Thank you for your help and getting us the information we needed for this project. We enjoyed working on this project and we hope that you can use our ideas!

8. Bibliography

To make this report we used some websites, these are the websites we used:

















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Josh, Ilse, Iris, Nicoline

Goois Lyceum

Class 3t1

November 2013

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