NICE | The National Institute for Health and Care Excellence



-210185-5080NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCEDawson Books Provider AgreementFor theNICE Electronic and Print ContentFramework AgreementLOT 2 AGENTSFOR THE PROVISION OFPrint BooksContents TOC \h \z \t "T&C Heading 1,1,T&C Heading 2,2,T&C Heading 3,3" 1.Introduction PAGEREF _Toc456877134 \h 32.Defined Terms PAGEREF _Toc456877135 \h 33.Contact Details PAGEREF _Toc456877136 \h 44.User Support PAGEREF _Toc456877137 \h 45.Service Reporting PAGEREF _Toc456877138 \h 5IntroductionThis Provider Agreement must be used when placing an Order for the supply of Print Books under Lot 2 Agents Only of the NICE Electronic and Print Content Framework Agreement.The Provider Agreement is specific to Dawson Books’ supply of Print Books under Lot 2 Agents Only. It must be used in conjunction with the “Order Terms & Conditions” and any Annexes to form the whole Agreement.All terms in this Provider Agreement must not be altered and are non-negotiable. Where additional terms are agreed these should be set out in Annex SEVEN: “Additional Terms” of the “Order Terms & Conditions”. These additional terms must not conflict with, or materially change, the terms in:the “Terms and Conditions of Contract for NICE Electronic and Print Content” and any Annexes”; ANDthe “Order Terms & Conditions” and any Annexes, AND this Provider Agreement.Defined TermsIn this Agreement the words and expressions below will be interpreted to have the meanings adjacent to them. The following definitions should be read in conjunction with those set out in the “Order Terms & Conditions”:"Goods"any printed goods (including, without limitation, books, printed sheets and cards, bookazines, selling aids every other item offered for sale by the Provider under this Agreement) agreed in the Contract to be supplied to the Purchasing Authority by the Provider (including any part or parts of them);"Provider"Dawson Books Limited (registered no. 6882367);"Publisher(s)"the organisation(s) supplying the Goods to the Provider for wholesale and distribution to the Purchasing Authorities;Contact DetailsFor sales, quotations, and invitations to mini-competitions under this Framework, the named contact for the Provider is:Name: Sally BarberJob Title: Dawson Books Head of UK Library Sales Address: 1, Peachman Way, Broadland Business Park, Norwich NR7 0WFTelephone: +44 (0) 7767 005966Facsimile: N/AEmail: sally.barber@dawsonbooks.co.ukUser SupportThe Provider will:provide a point of contact for helpdesk and support services. Details of the Dawson Books Customer Service helpdesk are: Phone: +44 (0)1603 648 137Email: enquirires@dawsonbooks.co.ukWebsite: dawsonbooks.co.ukIn addition, each Purchasing Authority will have a dedicated Regional Sales Manager assigned, who will be available for assistance where required.respond to complaints from Purchasing Authorities within one (1) working day of receipt and provide confirmation of action to be taken within two (2) working days.respond to general enquiries from Purchasing Authorities within two working days of receipt. resolve and close 95% of all general enquiries within 18 working days. Regular updates on the progress of enquiries and ensuing actions will be provided to the Purchasing Authority.notify Purchasing Authorities of any duplication of content purchases within the same organisation at the time of order receipt. offer training in the use of Dawson Books’ online database and ordering system, DawsonEnter. Such training may be provided in person or via tele-conference, as required.Service ReportingThe Provider will:attend Annual Service Review meetings with Purchasing Authorities where required throughout the duration of this Agreement. The location and timing of such meetings will be arranged to be mutually convenient for the Purchasing Authority and the Provider. ................
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