Effective Communication in the Workplace

[Pages:32]Effective Communication in the Workplace

How well do you communicate????

Objectives

Identify three types of communication Examine barriers to effective communication Discuss three dimensions to any communication Explain the importance of listening in the

communication process

Communication

The act of transferring information from one place to another through verbal, nonverbal, or written means.

Verbal Communication

Everything we say has at least 3 messages:

What we said What we meant What the other person understood

Non-verbal Communication

Facial expressions Gestures displayed through body language Eye contact/gaze

Written Communication

Must be clear and concise to be effective Pay attention to spelling, grammar, punctuation

Key Concepts of Communication

Communication between two people consists of transmitting and receiving.

What I say is not necessarily what you hear. You must be "multi-lingual;" Communicating across

many culture, gender, and social barriers.

For communication to be effective:

Both parties must be willing to exchange information and ideas.........

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