Managerial Communication, Sixth Edition



Managerial CommunicationStrategies and Applications, Sixth EditionGeraldine E. Hynes, Sam Houston State University, USAISBN: 9781483358550Pub Date: 1/20/2015 Price: $110 Page Count: 456Availability DatesSample Chapters Available Online: Ch. 3 & Ch. 10 Ancillaries: YesCourse Cartridge: NoCoursesmart eBook: YesInteractive E-book: NoANCILLARY GUIDEInstructor Resource Site:A?Microsoft? Word??test bank?written by the author,?Geraldine?E. Hynes,?contains multiple choice, true/false, and short answer questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.A?Respondus electronic test bank, written by?Geraldine?E. Hynes,?is available and can be used on PCs. The test bank contains multiple choice, true/false, short answer, and essay questions for each chapter and provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding. Respondus is also compatible with many popular learning management systems so you can easily get your test questions into your online course.Editable, chapter-specific Microsoft??PowerPoint? slides?offer you complete flexibility in easily creating a multimedia presentation for your course.?The Instructor Teaching Site includes?cases for small groups with?discussion questions and answers.Lecture notes?summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.Sample course syllabi?for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.Lively and stimulating?ideas for class activities?that can be used in class to reinforce active learning. The activities apply to individual or group projects.Chapter-specific discussion questions?with suggested answers?help launch classroom interaction by prompting students to engage with the material and by reinforcing important content.?Web resources?are included for further research and insights.?Student Resource SiteMobile-friendly?web quizzes?allow for independent assessment of progress made in learning course material.Web resources?are included for further research and insights.?TABLE OF CONTENTS – SIDE BY SIDE COMPARISON FIFTH EDITIONSIXTH EDITIONPART ONE. MANAGING IN CONTEMPORARY ORGANIZATIONS, 1 Chapter 1. The Role of Communication in Contemporary Organizations, 3 A Brief Historical Overview of Managerial Communication, 4 The Contingency Approach, 13 Contemporary Dynamics Affecting Communication Contingencies, 14 The Transition, 20 Summary, 21 Cases for Small Group Discussion, 21 Chapter 2. The Managerial Communication Process, 26 Levels of Managerial Communication, 27 A Strategic Approach, 27 Feedback and Measures of Effectiveness, 37 Critical Errors in Communication, 38 Cases for Small Group Discussion, 42 Chapter 3. Technologically Mediated Communication, 47 A Framework for Using Technologically Mediated Communication, 48 Matching Technology and the Message, 53 A Look to the Future, 57 The Management Challenge, 61 Summary, 62 Cases for Small Group Discussion, 63 PART TWO. MANAGERIAL WRITING STRATEGIES, 67 Now Part 3)Chapter 4. Contemporary Managerial Writing, 69 (now Ch. 6)Collaborative Writing, 70 The Unique Role of Managerial Writing, 72 Stage One: Planning, 74 Stage Two: Composing, 76 Stage Three: Revising, 92 Summary, 93 Case for Small Group Discussion, 94 Exercises for Small Groups, 95 Chapter 5. Routine Messages, 99 (now Ch. 7)Audience Adaptation, 100 Strategies, 102 Specific Types: Direct Messages, 105 Specific Types: Indirect Messages, 111 Letter Formats, 116 Internal Correspondence, 117 Summary, 122 Cases for Small Group Discussion, 122 Chapter 6. Management Reports and Proposals, 126 (now Ch. 8)The Report Writing Process, 127 Strategic Considerations, 129 Memo and Letter Reports, 134 Elements of the Formal Report, 136 Visual Aids, 142 Summary, 146 Communication Audit Report, 148 Cases for Small Group Discussion, 154 PART THREE. STRATEGIES FOR UNDERSTANDING MESSAGES, 157 (now Part 4)Chapter 7. Managerial Listening, 159 (now Ch. 9)Benefits of Listening, 159 Barriers to Listening, 160 General Techniques for Listening, 162 Specific Techniques for Active Listening, 165 Specific Techniques for Interactive Listening, 168 Listening to Informal Communication, 170 Listening to the Total Environment, 172 Developing a Listening Climate, 173 Cases for Small Group Discussion, 176 Chapter 8. Nonverbal Communication, 180 (now Ch. 10)The Importance of Nonverbal Communication, 181 The Functions of Nonverbal Cues, 182 Movement, 185 Spatial Messages, 188 Personal Appearance, 191 Voice, 192 Nonverbal Signs of Deception, 193 Summary, 196 Cases for Small Group Discussion, 197 Chapter 9. Intercultural Managerial Communication, 201 (now Ch. 11)Rationale, 201 What Is Culture?, 203 Intercultural Myths, 204 Some of the Ways in Which We Differ, 206 Should You Learn the Language?, 210 Nonverbal Sensitivity, 211 What Is a Good Intercultural Communicator?, 214 Developing Interculturally Sensitive Managers, 215 Summary, 217 Case for Small Group Discussion, 218 PART FOUR. INTERPERSONAL COMMUNICATION STRATEGIES, 221 (now Part 5)Chapter 10. Conflict Management, 223 (now Ch. 12)Benefits of Conflict, 224 The Relationship Between Communication and Conflict, 225 Sources of Conflict, 226 Strategies in Conflict Resolution, 229 Problem Solving: The Win–Win Strategy, 232 Conflict and Management Success, 237 Summary, 237 Cases for Small Group Discussion, 237 Chapter 11. Managerial Negotiation, 241 (now Ch. 13)Negotiation and Networking, 242 Negotiation and Conflict, 242 A Strategic Model for Negotiations, 243 Layer 1: Culture and Climate, 244 Layer 2: Sender, Receiver, and Purpose, 245 Purpose, 245 Layer 3: Time, Environment, Content, and Channel, 248 Layer 4: Core Strategies, 256 Summary, 258 Role Play Scenario, 259 Cases for Small Group Discussion, 260 Chapter 12. Conducting Interviews, 264 (now Ch. 14)Barriers to Effective Interviews, 264 Questions That Lead to Effective Interviews, 267 Employment Interviews, 273 Performance Review Interviews, 278 Networking, 287 Cases for Small Group Discussion, 291 PART FIVE. GROUP COMMUNICATION STRATEGIES, 297 (now part 2)Chapter 13. Managing Meetings and Teams, 299 (now Ch. 4)Advantages and Disadvantages of Working in Teams, 300 Strategic Considerations for Meetings, 303 Strategic Consideration 5: Decision-Making Format, 311 Summary, 317 Cases for Small Group Discussion, 318 Chapter 14. Making Formal Presentations, 322 (now Ch.5)Planning Your Presentation, 322 Organizing Your Presentation, 325 Preparing Your Visual Aids, 335 Delivering Your Presentation, 339 Using Electronic Media Effectively, 343 Summary, 345 Audience Analysis Guide Sheet, 345 Part 1: Managing in Contemporary Organizations Chapter 1: Communication in Contemporary Organizations A Brief History of Managerial Communication Factors Affecting Communication Contingencies The Transition Cases for Small Group Discussion Chapter 2: The Managerial Communication Process Levels of Managerial Communication A Strategic Approach Feedback and Measures of Effectiveness Critical Errors in Communication Cases for Small Group Discussion Chapter 3: Communicating with Technology A Framework For Using Technologically Mediated Communication Matching Technology and the Message A Look to the Future The Management Challenge Cases for Small Group Discussion Part 2: Group Communication Strategies (prev. Part 5) Chapter 4: Managing Meetings and Teams (prev. Ch, 13)Advantages and Disadvantages of Working in Teams Strategic Considerations for Meetings Strategic Considerations for Face-to-Face Meetings Strategic Considerations for Virtual Meetings Group Decision-Making Formats Cases for Small Group Discussion Chapter 5: Making Presentations (prev. Ch.14)Plan Your Presentation Organize Your Presentation Prepare Your Visual Aids Deliver Your Presentation Media Presentations Team Presentations Impromptu Speaking Cases for Discussion Part 3: Managerial Writing Strategies (prev. Part 2)Chapter 6: Contemporary Managerial Writing (prev. Ch. 4)Collaborative Writing The Unique Role of Managerial Writing Stage One: Planning Stage Two: Composing Stage Three: Revising Case for Small Group Discussion: Back to School Chapter 7: Writing Routine Messages (prev. Ch. 5)Audience Adaptation Strategies Specific Types: Direct Messages Specific Types: Indirect Messages Letter Formats Internal Correspondence Cases for Small Group Discussion Chapter 8: Writing Management Reports and Proposals (prev. Ch. 6)The Report Writing Process Strategic Considerations Memo and Letter Reports Elements of the Formal Report Visual Aids Cases for Small Group Discussion Part 4: Strategies for Understanding Messages (prev. Part 3)Chapter 9: Managerial Listening (prev. Ch. 7)Benefits of Listening Barriers to Listening General Techniques for Listening Specific Techniques for Active Listening Specific Techniques for Interactive Listening Listening to Informal Communication Listening to the Total Environment Developing a Listening Climate Cases for Small Group Discussion Chapter 10: Nonverbal Communication (prev. Ch. 8)The Importance of Nonverbal Communication The Functions of Nonverbal Cues Movement Spatial Messages Personal Appearance Voice Applications of Nonverbal Communication Research Nonverbal Signs of Deception Cases for Small Group Discussion Chapter 11: Intercultural Managerial Communication (prev. Ch. 9)Rationale What is Culture? Intercultural Myths Some of the Ways in Which We Differ Should You Learn the Language? Nonverbal Sensitivity What is a Good Intercultural Communicator? Developing Interculturally Sensitive Managers Cases for Small Group Discussion Part 5: Interpersonal Communication Strategies (prev. Part 4)Chapter 12: Conflict Management (prev. Ch. 10)Benefits of Conflict The Relationship Between Communication and Conflict Sources of Conflict Strategies in Conflict Resolution Problem Solving: The Win-Win Strategy Conflict and Management Success Cases for Small Group Discussion Chapter 13: Managerial Negotiation (prev. Ch. 11)Negotiation and Networking Negotiation and Conflict A Strategic Model for Negotiations Layer 1: Culture and Climate Layer 2: Sender, Receiver, and Purpose Layer 3: Time, Environment, Content, and Channel Layer 4: Core Strategies Cases for Small Group Discussion Chapter 14: Conducting Interviews (prev. Ch. 12)Barriers to Effective Interviews Questions that Lead to Effective Interviews Employment Interviews Performance Review Interviews Networking Cases for Small Group Discussion * What’s New-bold these *What’s moved location (then put in parenthesis what chapter it originated in, in the prior edition)*What’s removedChapter Changes:Ch. 1: Title shortened by three words Updated all the statisticsAdded new material on ethicsAdded five “Stop and Think”sReplaced obsolete information with more contemporary information (with citations; total=43), Added an end-of-chapter case that focuses on technology.Ch. 2: Stategic Communication Model (no longer Onion Model)Updated all the statisticsAdded new material on ethicsAdded five “Stop and Think”sReplaced obsolete information with more contemporary information (with citations; total=43)Added an end-of-chapter case that focuses on technology.Ch. 3: Titled "Commnicating with Technology" (preivously "Technologically Mediated Communcication")Updated all the statisticsAdded new material on ethicsAdded five “Stop and Think”sReplaced obsolete information with more contemporary information (with citations; total=43)Added an end-of-chapter case that focuses on technology.Ch. 4:Previously chapter 13Added six "Stop and Think"sAdded a new case focusing on technologySeveral of the five tables and six figures are new.Ch. 5:Added "Stop and Think"s Changed any reference of "Onion Model" to "Strategic Communication Model".Ch. 6:Previously chapter 4Updated one of the citationsAdded a caseAdded material from the SEC's Plain English HandbookAdded four "Stop and Think" callouts.Ch. 7:Previously chapter 5Added material on Ikea's catalogue typefaceAdded in table on typefaces.Ch. 8:Previously chapter 6 and added article regarding the discussion of visual aids in reports.Ch. 9:Added "Stop and Think"s and changed any reference of "Onion Model" to "Strategic Communication Model".Ch. 10:Added material from one of the appendixes and added a "Stop and Think."Ch. 11:Previously chapter 9Added seven "Stop and Think"sAdded lots of updated statisticsAdded new examples of the conceptsExpanded discussion of cultural difference in communicationAdded new end-of-chapter case on technologyAdded a new class exercise in small groups.Ch. 12:Previously chapter 10 and added three new "critical thinking questions."Ch. 13:Added "Stop and Think"s and changed any reference of "Onion Model" to "Strategic Communication Model".Ch. 14:Added "Stop and Think"s and changed any reference of "Onion Model" to "Strategic Communication Model".If you have any questions, your sales representative is happy to help. 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