Knowledge Management

[Pages:211]1

Knowledge Management

System and Practices

A Theoretical and Practical Guide for Knowledge Management in Your Organization

Emil Hajric

2

Copyright ? 2018 Emil Hajric All Rights Reserved

3

Table Of Contents

Table Of Contents

3

Introduction

9

Introducing Knowledge Management

10

Knowledge, Information and Data

13

Defining Knowledge, Information, Data

14

Perspectives on Knowledge, Information, Data

14

Defining Data, Information, and Knowledge

15

The Different Types of Knowledge

17

Explicit Knowledge

18

Tacit Knowledge

19

Embedded Knowledge

20

What is Knowledge Management?

21

Knowledge Management Definition

23

Why is Knowledge Management Useful?

25

Information Management vs Knowledge Management

27

Information and IM:

28

Knowledge and KM:

28

Organizational Knowledge

30

Introducing Organizational Knowledge

31

Organizational Knowledge Resources

31

Implications for KM

32

The SECI Model and Knowledge Conversion

33

The SECI Model Knowledge Creation Spiral

33

Organizational Memory and Knowledge Repositories

36

Organizational Learning

39

Introducing Organizational Learning

41

4

What is Organizational Learning?

41

Organizational Learning Pitfalls

42

Different Approaches to Organizational Learning

42

Organizational Learning Theory: Company Perspective

43

Organizational Learning Theory: The Three Types of Learning

44

Conclusion

45

Organizational Learning and Communities of Practice

46

What are Communities of Practice?

46

Learning Within Communities of Practice

46

The Implications to KM

47

Organizational Culture and Leadership

49

The Significance of Organizational Culture

51

What is Organizational Culture?

51

Organizational Culture and Knowledge Sharing

52

The Problems with Managing Organizational Culture

53

Leadership and "The Learning Organization"

54

The Learning Organization

54

The Role of Leadership

55

Knowledge Management Models

57

Building Knowledge Management Frameworks and Models

58

Three Knowledge Management Models

61

The KM Process Framework by Bukowitz and Williams (1999)

61

The KM Matrix by Gamble and Blackwell (2001)

62

The Knowledge Management Process Model by Botha et al (2008)

63

My Integrated Model

65

Conclusion

68

Knowledge Management Processes

69

Introduction Knowledge Management Processes

71

Knowledge Discovery and Detection

72

Facilitating Knowledge Discovery and Detection

73

Knowledge Organization & Assessment

75

5

Act: Knowledge Sharing

77

Explicit Knowledge and Knowledge Sharing

77

Explicit Knowledge Sharing and IT

78

Can Explicit Knowledge Sharing Systems Yield Competitive Advantage?

79

Tacit Knowledge Sharing

79

Tacit Knowledge Sharing and IT

81

Embedded Knowledge Sharing

82

Conclusion

83

Act: Managing Knowledge Reuse

85

Three Roles for Knowledge Reuse

85

Knowledge Reuse Situations

86

Problems and Recommendations for Managing knowledge reuse

87

Act: Knowledge Creation

90

Managing Knowledge Creation

90

IT and Knowledge Creation

92

Conclusion

92

Knowledge Acquisition

93

Customers

93

Suppliers

94

Competitors

95

Partners/alliances

95

Mergers & Acquisitions

96

Other expertise

97

Knowledge Management Strategy

99

Introduction to Knowledge Management Strategy

101

Invest: Managing Organizational Structures

103

Types of Organizational Structures

103

Invest: Corporate Culture Change

105

Defining and Mapping Organizational Culture

105

Managing Corporate Culture Change

106

Invest: Knowledge Retention

108

Knowledge Retention Strategy

109

6

Success Factors and DOs and DON'Ts of KR

111

Invest: Knowledge Management and Core Competencies

112

Invest: Managing the External Knowledge Network

114

Invest: Knowledge Management Systems

116

What are Knowledge Management Systems?

116

Problems and Failure Factors

117

Promoting Acceptance and Assimilation

118

Summary: Knowledge Management Best Practices

122

Determining the Organization's Knowledge and Know-how

122

Practical Knowledge Management Best Practices

123

Strategic Knowledge Management Best Practices:

125

Knowledge Management Tools by Category (IT Based)

128

Introduction to Knowledge Management Tools

129

Groupware Systems & Knowledge Management 2.0

131

Web 2.0, Enterprise 2.0, & Knowledge Management 2.0

131

Considerations for Groupware Acquisition/Design

132

Groupware Implementation Issues

133

The Intranet & Extranet

135

The Role of the Intranet

135

Successful Intranet Implementation

136

The Extranet

137

Warehousing Data: The Data Warehouse, Data Mining, and OLAP

138

Warehousing Data: Design and Implementation

139

OLAP

140

What is Data Mining?

140

Data Visualization

141

Decision Support Systems

143

Content Management Systems

145

Document Management Systems

147

Search & Categorization for Knowledge Retrieval

150

Knowledge Management Resources (Non-IT-Based)

152

Knowledge Management Resources and Techniques

154

7

Cross-functional project teams

155

Knowledge Management Training

157

Consultancy:

157

Storytelling

158

Mentoring

161

Knowledge Management Failure

163

Knowledge Management Failure Factors

164

The Issue of Definition

164

KM Failure Factors

165

No Universal Definition of Knowledge Management

166

Knowledge Management Careers and Skills

169

Careers in Knowledge Management

171

KM Programs

171

Knowledge Management Positions and Roles

172

Knowledge Management Skills

174

The Skills of Knowledge Workers

174

Knowledge Managers and the CKO

175

References

177

References

179

About Me

199

8

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download