BASIC SUPERVISION - New York State Department of ...
BASIC SUPERVISION
Study Guide
Effective January 2005
New York State Department of Transportation Transportation Maintenance Division
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This book contains material adapted from many sources including:
Supervising New York State: Introductory Program
Developed by the New York State Governor's Office of Employee Relations, Cornell University, Extension Division of the NYS School of Industrial and Labor Relations, and The Civil Service Employees Association, Inc.: 1985
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TABLE OF CONTENTS:
Introduction ................................................................................................................... 5 Definitions of Supervision............................................................................................ 7 Delegation.................................................................................................................... 13 Leadership ................................................................................................................... 21 Decision Making .......................................................................................................... 29 Working With Teams................................................................................................... 43 Communication ........................................................................................................... 53 Counseling................................................................................................................... 59 Developing Employee Skills....................................................................................... 73 Performance Evaluation ............................................................................................. 83 Managing Diversity ..................................................................................................... 87 Procedures: SDR & Accident Reporting ................................................................... 93 Internal Controls........................................................................................................ 103 Policy Reference Material: Safety, OTETA, EAP, Positive Workplace.................. 107 Motivation .................................................................................................................. 123 Summary.................................................................................................................... 131 Supervisor's Resource Listing ................................................................................ 133
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INTRODUCTION
The mission of the Department of Transportation (DOT) is to ensure safe, efficient, balanced and environmentally sound transportation to everyone who works and travels in New York State. As an organization, our values are: Excellence, People, Teamwork, Pride and Integrity. To accomplish this mission and support these values, DOT relies on the leadership skills of its supervisors. Good first-line supervision is vital to the efficiency and productivity of our work. It is also the most important factor in the quality of working life of every employee. DOT is therefore committed to providing training for all new supervisors.
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