Tips & Tricks

Internet and Home Phone

Tips & Tricks

A handy User Guide for setup and support

Table of contents

Important Information...........................................................2-3 Mobile Apps...................................................................................... 4-5 Internet: Email & Wi-Fi............................................................6-7 Phone: Managing Features & Voicemail...............8-9 Phone: Accessing Voicemail..........................................10-11

Resources & Solutions

Getting set up

Configure your email, troubleshoot and resolve service issues, set up Wi-Fi, and more. Go to ufix. or smarthomemanager

Manage your account

For 24/7 access to your account information download the myAT&T app at myattapp1 Keep your email address and contact numbers updated in the Profile section. Sign up for Paperless Billing and Auto Pay in the Billing & Payments section.

User guides/Gu?as r?pidas

In English visit userguides (includes tagged PDF for accessibility). En Espa?ol visita guias Alternate formats of this guide are available in large print or braille. Call 800.288.2020 to request your User Guide (inventory code ATT112200800-11) in an alternate format.

1myAT&T app: Compatible device & online account req'd. Data charges may apply for app download & usage.

Record your important account information here for easy reference.

With all your key information in one place, it's a snap to manage your account and get support when you need it.

My important info

General information

Wi-Fi? information

Account Number

Wi-Fi Network Name (SSID)

4-Digit Passcode

Wi-Fi Password (Wireless Network Key)

AT&T User ID

AT&T User ID Password

Your AT&T User ID allows you to manage your account online. You can view and pay your bill, enroll in Paperless Billing, sign up for updates regarding your AT&T service, and much more.

Support

myAT&T app on your mobile device

support for online troubleshooting

800.288.2020 and ask for "technical support"

wifisupport for Wi-Fi Support

Or contact AT&T ConnecTech? at 800.270.5103 for help with installation, setup, and tech support for your Wi-Fi network, regardless of service provider or manufacturer.

Accessibility Support Telephone equipment for vision and/or hearing impaired P hone: 800.772.3140 T TY/TDD: 800.651.5111

Mobile apps

myATT app Smart Home Manager app Voicemail Viewer app

myAT&T app1

Take charge of your account with the free myAT&T mobile app anytime, virtually anywhere.

Billing & payments

Pay your bill, manage payment options, view payment history, and more.

Your services, your way!

Manage your plans and services.

Download

G o to your device's app store or myattapp on your device. OR T ext "easy" to 556699 from your mobile device. S ign in using your AT&T User ID and password. (If you don't have an AT&T User ID, choose "Create one now.")

Only available on iOS devices 5s and above.

1myAT&T app: Compatible device & online account req'd. Data charges may apply for app download & usage.

Smart Home Manager App

AT&T Smart Home Manager makes managing your home network and all your connected devices super easy!

View or personalize your Wi-Fi name or password. Keep track of connected devices. Invite friends to your Wi-Fi network. Customize your device names. Check your signal strength and manage your network performance.

Download

Download the Smart Home Manager app through your device's app store, or go to smarthomemanager Sign in with your AT&T User ID and password to get started.

Data rates may apply to app download and usage. AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Features may depend upon Gateway models.

Voicemail Viewer app

Voicemail Viewer and Voicemail-to-Text

Listen to and/or read your voicemail messages on your qualifying iOS or AndroidTM device via the Voicemail Viewer app. Download the app to your smartphone from Google Play or the App Store. For even more convenience, you can also combine your AT&T Wireless and digital home voicemail into a single voicemail box and add up to two wireless numbers.

Unread Private/ Urgent Message Wireless Number Called Wireline Number Called

Internet

Get connected Set up & access email Get smart about Wi-Fi Get support

Get connected

Go Wi-Fi?

Find your Wi-Fi network name and password on the yellow sticker on the side of your Wi-Fi Gateway, or use the Smart Home Manager app.

Go to your wireless network settings on your device and refresh the network list. Select your Wi-Fi network name. Enter the Wi-Fi password.

Wired Connection

Connect an Ethernet cable from your computer, notebook, or printer to an open yellow Ethernet port on the Wi-Fi Gateway.

Set up & access email

Set up your AT&T email during the registration process. Then access your email from your home or mobile device anytime, anywhere:

Go to In the upper right side, select SIGN IN. AT&T Email provides access to a personalized inbox, up to 21 email addresses, virtually unlimited storage, and the latest spam technology. Enjoy the entertainment homepage with news, sports, celebrities, and more.

Need help?

Go to emailsupport

Get Smart About Wi-Fi

AT&T Smart Home Manager app2

Monitor your home Wi-Fi network from anywhere, on any device. Personalize your Wi-Fi name and password. M anage all connected devices from one spot. Invite friends to connect to your network--without sharing your password. M anage network performance and signal strength.

Download the Smart Home Manager app through your device's app store, or go to smarthomemanager

AT&T Smart Wi-Fi Extenders3

Get expanded Wi-Fi coverage for a seamless and reliable connection. Best available connection--Mesh technology automatically selects it. Easy setup--just a few minutes to get connected. More freedom--stream, play, and work in more places at home. Go to betterwifi

Your Gateway

Internet speed can vary based on many factors. Go to optimizeyourconnection for hints to help you get the most out of your internet connection.

Get Support

PC Toolbox

For better performance, keep your PC in shape by doing periodic scans to identify and help correct performance issues--at no charge. AT&T ConnecTech? specialists are also available, for a fee, to fix computer and home network issues.

Go to

2AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Limited to home Wi-Fi network. Access to AT&T SmartHome Manager available anywhere on any device. Data charges may apply. 3AT&T Smart Wi-Fi Extender is a Wi-Fi signal extender designed for use with a 5268AC, BGW210, or NVG599 Wi-Fi Gateway. Requires AT&T Internet service and Smart Wi-Fi subscription.

AT&T Phone

Managing your calling features & voicemail Accessing voicemail

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