TMX Finance Family of Companies - Derdack
[Pages:1]TMX Finance? Family of Companies
Faster response times to critical outages
"Enterprise Alert has solved all of our notification issues regardless of time and location, notifying the right people based on criticalness of incidents."
Pete Williams, Enterprise Monitoring Engineer, TMX Finance? Family of Companies
Background
The TMX Finance? Family of Companies ("the Company" or "TMX") provides consumer credit products under the TitleMax?, TitleBucks?, and InstaLoan? brands. Since 1998, the Company has provided access to credit to consumers who are underserved by traditional lenders. With over 1,200 stores in 18 states, they are an industry leader throughout the Southeast, Southwest and Midwest and on the West Coast.
Situation
TMX utilizes System Center Operations Manager (SCOM) for monitoring the Company's IT systems and System Center Service Manager (SCSM) to create incidents. It needed a way to more quickly reach its various support teams with the alerts that were raised and have them dispersed based on priority from SCSM. This need also included the ability to reach out to these teams via multiple notification channels as well as the ability to remotely fix the issues that were raised. It also wanted to automate the process as much as possible, but still retain the ability to manually raise certain critical alerts.
Solution
Enterprise Alert is now used to automate incident alerting from SCOM/SCSM to forward critical notifications to key personnel at any given hour of the day or night. This process is automated using Alert Policies within Enterprise Alert, and help desk personnel can manually send out
notifications by simply changing the priority of an incident in SCSM. When using this manual option, the changing of the priority automatically triggers an alert policy that sends out a notification to engineers, managers, and other designated personnel via email, text, voice, or app push.
Enterprise Alert's real-time alerting means that major issues, at any time of day, can be dealt with as they occur, not long after as users are being adversely affected.
Lastly, the ability to use Enterprise Alert's "Remote Action" capability within the mobile app means IT personnel resolve incidents without needing to be tied down to a laptop or terminal.
Benefits
TMX enjoys a range of benefits.
1. Enhanced On-call schedules for each IT Group with the ability to have MultiTeam Schedules combined into one On-Call group.
2. Ability to quickly notify the appropriate Support Groups either via Enterprise Alert policy or manual Emergency Callout during business and after hours using multiple notification channels.
3. Adapting the Enterprise Alert Remote Action feature into the IT tool set to help resolve critical problems remotely from smartphones.
Client TMX Finance? Family of Companies, Savannah, GA, USA
Industry Financial Services
Business needs Quickly reach response teams
24/7 Flexibility to automate processes
and utilize manual processes concurrently Capability to remotely remediate IT issues
Business benefits Enhanced on-call scheduling Multi-modal notifications of
alerts ensure delivery Ability to resolve issues
remotely via a smart app on the phone
Learn more
Contact sales@ US: +1 202 4700885 Europe: +49 331 29878-0
Follow us...
? 2017 DERDACK. ALL RIGHTS RESERVED. THIS DOCUMENT IS FOR INFORMATION ONLY. DERDACK MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. ENTERPRISE ALERT IS A REGISTERED TRADEMARK OF DERDACK IN THE US, THE EU AND OTHER COUNTRIES. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE TRADEMARKS OF THEIR RESPECTIVE OWNERS.
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- the 2015 savannah man and woman of the year
- for the western district of tennessee eastern
- titlebucks augusta ga
- absolute net leased titlemax portfolio
- sp loopnet
- costly loans cfpb fines titlemax parent company 9 million
- tmx finance family of companies derdack
- servicemembers and dependent consumer lending military
- titlemax 1687 fort campbell blvd clarksville tn
Related searches
- tmx finance of virginia
- examples of companies using crm
- tmx finance corporate headquarters
- tmx finance family of companies
- tmx finance llc
- tmx finance savannah georgia
- blackrock family of funds
- tmx family of companies careers
- tmx finance company
- tmx finance mission statement
- tmx finance careers
- tmx finance corporate office contact