CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e

Activity: Refer the students to Customer Service Success Tip on page 235. Ask students for input as to why this is a good tip after they have read it and briefly discussed it with a partner. Instructor Note 14: Have students read Ethical Dilemma 9.1 in groups of three. Then discuss it for 10-15 minutes while thinking about answers to the questions. ................
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