Frequently Asked Questions

OTCnet Local Bridge (OLB) Rollout

Frequently Asked Questions

OTCnet Local Bridge (OLB) Rollout Frequently Asked Questions

Please find the frequently asked questions and answers below to assist you in your OLB rollout.

1. We only use Deposit Processing at my office; do we need the OLB? If you only perform Deposit Processing activities, you do not need to download and install the OLB. The OLB only affects Check Capture users: the Check Capture Administrator, Check Capture Supervisor, Check Capture Lead Operator, and Check Capture Operator.

2. Why is the OLB a requirement for all workstations performing Check Capture and Check Processing tasks? Oracle has announced that they will be ending support of Java applets. The Java applet browser plug-in is no longer being developed and will be removed entirely in a future version of Java. As a result, the OTCnet Java applets will eventually cease to function. The OLB replaces the function of the OTCnet Java applets. Once users install the OLB, OTCnet runs more smoothly with faster terminal detection and quicker access to various check scan forms.

The OLB rollout is a top priority for Fiscal Service and is a mandatory requirement of all workstations utilizing OTCnet Check Capture. If the OLB is not installed on your workstations, then OTCnet will not function properly and may result in settlement delays with your business operations. Please work with your Agency POC, Agency IT Team, and your OTCnet Deployment Specialist ensure that your rollout is completed on time.

3. When do I need to roll out the OLB? The OTCnet Team has partnered with Agency POCs to create a rollout timeline for Agencies. The OLB rollout is underway and if your Agency uses check capture and check processing you should have completed or be close to completing your OLB rollout. To complete the OLB rollout successfully, work closely with your IT Team to complete the OLB prerequisites (IE configuration settings and OLB Certificate). If you have not started your OLB rollout for any reason, contact the OTCnet Deployment Team. Your Deployment Specialist will assist you in meeting the following deadlines:

Group

Definitions

Dates of Rollout

Group 1

# Terminals 50

9/1/17 ? 6/30/18

Group 3

Delayed or Extended Rollout*

9/1/17 ? 7/31/18

*Support for the dual architecture of Java Applets and the OLB has been extended in a transitionary capacity for those agencies in need of an extended rollout period beyond July 31,

2018. The OLB is necessary because Oracle, the software maker of Java, is in the process of discontinuing support of Java Applets.

OTCnet Local Bridge (OLB) Rollout

Frequently Asked Questions

4. Are there any prerequisites to complete before downloading and installing the OLB? Yes, there are two prerequisites that need to be completed by your IT Team for you to scan checks using the OLB. The Internet Explorer (IE) configuration settings must be modified and the OLB Certificate must be installed on each workstation that uses OTCnet Check Capture and Check Processing. Reference the System Requirements Guide (page 6) and the OLB Webinar Presentation (Appendices A and C) for step-bystep instructions on completing the OLB prerequisites.

The Check Capture Administrator is the only user that can complete the download of the OLB (application and certificate). Once the download is complete, any user with Windows Administrator rights can install the OLB application. If you are a Check Capture Administrator, Check Capture Supervisor, Check Capture Lead Operator, or Check Capture Operator you can install the OLB certificate without Windows Administrator rights.

If you have several Windows users who use OTCnet check capture on the same workstation with their own Windows User ID, then the OLB Certificate must be installed for each user on the workstation. This can be done in two ways:

1. Each user can install and import the OLB Certificate after logging in with their own Windows User ID. See Appendix C, slides 35-37, in the OLB Webinar Presentation for step-by-step instructions.

2. You can install the Certificate at once for all Windows users on the workstation, but you must have Windows Administrator rights to do so. See Appendix C, slides 38-48, in the OLB Webinar Presentation for step-by-step instructions. This approach may be more efficient if you have several Windows users who share a workstation, but is not necessary. There is no impact to OLB functionality if you choose one method over the other.

5. I've installed the OLB certificate, installed OLB application and started the OLB, why can't I scan checks? You must be a Check Capture Lead Operator or Check Capture Operator to scan checks.

Please ensure that you have worked with your IT Team to change your IE configuration settings. Please reference the System Requirements Guide (page 6) and the OLB Webinar Presentation (Appendices A and C) for step-by-step instructions on completing the OLB prerequisites.

If you have several Windows users who use OTCnet check capture on the same workstation with their own Windows User ID, then the OLB Certificate must be installed for each user on the workstation. This can be done in two ways:

OTCnet Local Bridge (OLB) Rollout

Frequently Asked Questions

1. Each user can install and import the OLB Certificate after logging in with their own Windows User ID. Please see Appendix C, slides 35-37, in the OLB Webinar Presentation for step-by-step instructions.

2. You can install the Certificate at once for all Windows users on the workstation, but you must have Windows Administrator rights to do so. Please see Appendix C, slides 38-48, in the OLB Webinar Presentation for step-by-step instructions. This approach may be more efficient if you have several Windows users who share a workstation, but is not necessary. There is no impact to OLB functionality if you choose one method over the other.

You must also create and import your unique OLB credentials onto your workstation. Please reference the OLB Webinar Presentation (Appendices E and G) for step-by-step instructions.

If you are configuring a check capture terminal and you have not started the OLB application, you will receive the following message: "Terminal detection failed. Please ensure that the OLB application is running." Please ensure you start the OLB Application prior to configuring a check capture terminal.

6. Does anyone who uses Check Capture or Check Processing need to import their credentials? Yes, each user creates a unique OLB credential, which they must import onto their workstation. If there are multiple users on a terminal, each user must import their own OLB credentials. Users may save their OLB credential file to any folder that they have access to (e.g., My Documents folder, Desktop folder).

7. Do we have to keep updating our OLB Password? No, unlike your OTCnet password, you do not have to update your OLB password. If you forget your OLB password, or if you attempt to enter an incorrect password three times (or more), you will have to recreate an OLB credential file through the Create Local Bridge and User Profile page and save it again. You will also have to import your OLB credentials again. Please reference the Create the OLB Profile Printable Job Aid.

8. Is there a list of compatible check scanners? OTCnet currently supports the RDM EC 7000i, RDM EC 9100i, the Panini I: Deal, and the Panini VisionX scanners. Please note that the RDM EC 7000i is no longer available for purchase. You can reference the OTCnet Hardware Overview Sheet for all hardware options. Please see the System Requirements Guide for a full compatibility matrix. Please contact Customer Support if you encounter issues with your compatibility.

9. How do I get started on my Rollout and which resources should I use? Check Capture users, Agency POCs, and Agency IT Teams should begin with the following resources for an overview of the OLB: ? OLB Web Page: OLB Factsheet, OLB Webinar Presentation PDF, sign up for a live webinar or watch a recorded webinar.

OTCnet Local Bridge (OLB) Rollout

Frequently Asked Questions

? If you are unsure of your Agency POC, please contact the OTCnet Deployment Team.

Please reference the following resources to install the OLB: ? System Requirements Guide: Please work with your IT Team to complete all OLB Prerequisites prior to installation ? OTCnet Web Based Training: Modules 6.4-6.6 ? OLB Webinar Presentation: Installation steps in the Appendices

Please reference the following resources to start using the OLB: ? OTCnet Web Based Training: Module 2.1

10. Who can I contact if I have questions about the OLB? ? The OTCnet Deployment Team Phone: 703-377-5586 E-mail: Fiscalservice.OTCDeployment@

? The OTCnet Customer Support Team Toll free phone: 866-945-7920 DSN phone: 510-428-6824, Options 1, 3, 4 E-mail: Fiscalservice.OTCChannel@

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