EBay Processing

[Pages:14]eBay Processing

Last updated: December 2016

Contents

To start eBay processes ........................................................................... 2

To log in........................................................................................... 2 To check messages .............................................................................. 2 To check orders awaiting payment ........................................................... 3 To ship eBay orders ................................................................................ 3

To check orders awaiting shipment........................................................... 3 To print packing slips ........................................................................... 4 To print the shipping label ..................................................................... 5 To assemble the shipment ..................................................................... 6 To assemble a rod shipment ................................................................... 6 To list items on eBay .............................................................................. 6

To set the selling details ....................................................................... 7 To resize an item image ........................................................................ 7 To ship RMA replacements ........................................................................ 8

To open the RMA batch in Sage 100 ERP ..................................................... 8 To enter the order information ............................................................... 8 To calculate shipping costs with UPS WorldShip............................................ 9

To open the Enter Import Key dialog box ................................................. 9

To calculate shipping costs with Premier .................................. 11 To assemble the shipment ................................................................... 11 To change batches ............................................................................ 11 To make a new batch in the Shipping Data Entry Batch dialog box ................... 12 To create invoices................................................................................ 12

To prepare the invoice ....................................................................... 12 To enter the information in Sage 100 ERP ................................................. 12

To start eBay processes

Use the following instructions for beginning eBay processes, including logging in, checking messages, and checking orders awaiting payment.

To log in

1. Open an internet browser. 2. Click the eBay shortcut in the bookmarks bar. 3. If the Log in page appears, click Sign in. If it doesn't, you will be taken to the

Seller Hub page automatically. This process will take you to the Seller Hub page (see screenshot below), where all eBay processes happen.

To check messages

You will check your messages at least once per day to respond to customers and take care of any problems.

1. Start at the Seller Hub page. 2. Click Messages in the top right-hand corner of the page.

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3. Answer messages as needed. 4. Leave the Messages tab open so you can respond to messages as they come in.

Note: Customers may email for various reasons. Below are some of the responses you may make:

? For questions about reels or other items being sold, answer the questions as thoroughly as possible.

? For complaints, copy and paste any relevant tracking, shipment, PayPal, or order information into the email response. o Be polite to all customers.

o Remember that you are not the Post Office. When the customer complains if something was delivered on a weekend or is in the wrong place, all you can do is re-provide him/her with the tracking information.

? Say thank you in all messages to customers. Be professional. ? Sign your own name if it is relevant. This depends upon the situation,

such as if the customer is one you work with often.

To check orders awaiting payment

1. Start at the Seller Hub page. 2. In the Orders box, click Awaiting shipment ? print shipping label. 3. In the left-hand panel, click Awaiting payment. 4. Click the down arrow next to the item in the Actions column for the desired

listing. 5. Click Send invoice. The action will change to Mark as payment received once

the invoice has been sent. The customer will receive a notification in his/her email invoice to prompt a payment.

To ship eBay orders

This section describes all of the processes associated with shipping eBay orders. These processes include checking eBay orders that are awaiting shipment, printing packing slips, printing the shipping label, assembling the shipment, and assembling rod shipments.

To check orders awaiting shipment

1. Start at the Seller Hub page.

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2. In the Orders box, click Awaiting shipment ? print shipping label.

3. Look at the listings, and then go collect all of the items to be shipped from the warehouse.

4. Open a new tab, and click on your computer's PayPal bookmark. 5. Click Log in, and press Enter to get to the PayPal page. This will open a list of all of the payments that have been made through PayPal. The payments come in chronologically with the newer payments appearing at the top.

To print packing slips

1. Scroll down to the bottom of the list of items to make sure the older orders have been processed. Items that still need to be shipped will say Print shipping label in the Actions column.

2. Click on the name of the order you want to ship. This will take you to the transaction details for that order.

3. Under Shipping at the very bottom of the page, click Print Packing Slip. This opens up the packing slip details.

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4. Click Print. The Print dialog box will open. 5. Change the number of copies to be printed to 2, and then click Apply. 6. Click Print again. 7. File away the first copy of the packing slip. 8. On the customer's copy of the packing slip, write, Thank you, eBay

Department, [your name]. 9. Click Done to be taken back to the transaction details.

To print the shipping label

1. Under Shipping at the very bottom of the page, click Print Shipping Label. This takes you to the Create Shipping Label page.

2. For the Carrier name, choose USPS. 3. For the Service type, choose Priority if the shipping cost for the package is

over $5.00. If it is under $5.00, choose First-Class Mail. 4. Choose the appropriate Package type. This will be Package/Thick Envelope for

all items except rods. 5. Weigh the item, and then type in the Package weight. If the package is over

one pound, round up to the next whole pound; if it's under one pound, put exact ounces. 6. In the Package Description information, type the dimensions of the box. The dimensions should be labeled on the box. 7. In the Shipping cost box, click the Calculate Shipping Cost button. 8. In the Shipping cost box, click Confirm and Pay. 9. Click Print. You may need to scroll down a little if the Print button doesn't appear automatically. 10. Choose Printer, and select the Zebra ZP 455 label printer. 11. Click Print.

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To assemble the shipment

1. Assemble the box. 2. Tape once along the seam, and then tape two parallel lines on each side of the

seam. 3. Place the item(s) in the box. For reels that do not come in a box, brown

packaging paper will be added for cushioning. 4. Fold the customer's copy of the packing slip in half horizontally, and then put it

on top of the item(s). 5. Close the box, and then tape two parallel lines on each side of the seam. 6. Center and stick the shipping label on top of the box.

To assemble a rod shipment

1. Put a zip tie on the butt end of the rod. 2. Put the rod in the tube. 3. Put the lid on the tube. 4. Tape the end of the zip tie to the outside of the tube. 5. Write open lengthwise on the tube with an arrow pointing to the zip tie. 6. Affix the shipping label horizontally on the tube. The text on the label should

be going in the same direction as the word open. 7. Put a fragile sticker towards the opposite end of the tube.

To list items on eBay

This section describes the processes involved in listing items on eBay, including listing the items online, checking item specifics, setting selling details, and resizing an image.

1. Start on the Seller Hub page. 2. In the Listings box, click Show more. 3. In the Listings box, click sold. 4. Set the search parameters to Item title and type the model number of the item

into the field before pressing Enter. 5. Click on any listings that appear. 6. Click Relist when the item page comes up. 7. Confirm that all of the selling information is correct.

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8. Check the item specifics to make sure they match. Note: If the existing listing is incomplete or you have to make a new one, check these item specifics with the website, the catalog, or the accompanying paperwork: ? Is the item new or used? ? Is it right-handed or left-handed? ? Is it for freshwater or saltwater? ? Is the item description up to date? Also be aware that: ? Used reels have 30-day warranties. ? New reels have a one-year warranty. ? If the reel is used, make sure "refurbished" is in the title. ? Mark the condition as used. ? Get photos from the website or find them through Google for older items. ? Lew's ships internationally, but the shipping details are the same.

9. In the Condition description field, type Reconditioned. Photo is a stock photo.

10. Select Seller refurbished from the Condition drop-down menu.

To set the selling details

1. Set the duration for 5 days. 2. Select Schedule to start on, and select 6 p.m. for the time. The date can be

either the day the information is inputted or, if there are a lot of items, these can be spread out through different days. 3. Set the Starting price at half off the retail price. Price information can be found in the catalog. 4. At the bottom of the page, click List item.

To resize an item image

1. Open Paint. 2. Click File, and then click Open. 3. Navigate to your photo, and then click Open. 4. In the Image box, click Resize.

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