LAWSUIT RECAP REPORT
UsableNet
2019 END OF YEAR ADA WEBSITE AND APP LAWSUIT RECAP REPORT
The UsableNet research team monitors and documents all federally filed ADA based website and app lawsuits. The following report depicts key trends found in 2019 case filings. Data and images can be shared when referencing UsableNet as a
source and linked to our Website.
FOUR YEARS OF CONTINUED LEGAL PRESSURE
2016 2017 2018 2019
262 cases 814 cases 2314 cases 2235 cases
Total Number of ADA web and app accessibility filed cases reached one-an-hour in 2018 and is holding in 2019. The 2019 total was affected slightly while plaintiff lawyers waited for the Supreme Court
to decide not to hear the Domino's case*.
ACT FAST OR EXPECT REPEAT SUITS
NUMBER OF CASES
21% sued multiple times in 2019 2235 total sued in 2019
A high percentage of companies have been sued multiple times in 2019 demonstrating that unless you act fast, there is a high probability of receiving another. Companies with multiple brands and/or multiple websites and apps are most targeted.
THE DOMINO'S EFFECT
Supreme Court Decision
58 52
41
30
22
24
18
WEEK 38 9/16 9/22
WEEK 39 9/23 9/29
WEEK 40 9/30 10/6
WEEK 41 10/7 10/13
WEEK 42 10/14 10/20
WEEK 43 10/21 10/27
WEEK 44 10/28 11/3
Average cases filed per week slowed down leading up to the Supreme Court's decision not to hear the Robles vs Domino's
Pizza case, but quickly accelerated back to normal.
MOST TARGETED INDUSTRIES
RETAIL
1347 lawsuits
FOOD SERVICE INDUSTRY
ENTERTAINMENT & LEISURE
TRAVEL/ HOSPITALITY
202 194 157
SELF-SERVICE
60
REAL ESTATE AGENCIES & PROPERTIES
49
Retail and Food Service topped the industry chart again in 2019 as they are highly visible websites, generally have a nexus to physical stores, are hard to make fully WCAG compliant and
often have multiple brands, websites and apps.
2019
Full Year ADA Web and App Lawsuits Industry Breakdown
60% 9% 8% 7% 3% 2% 2% 2% 1% 1% ................
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