PDF 10 Steps to a Flawless Loan Signing - NNA
10 Steps to a Flawless Loan Signing
Laura Biewer NNA Instructor and Notary Signing Agent
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Tell us about yourself:
o This is my first NSA Webinar o I have attended 1 previous NSA webinar o I have attended 2 previous NSA webinars o I have attended more than 2 previous NSA
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Objectives
Understand the role of the Notary Signing Agent
Understand who the customer is and what are the customer's expectations
Key steps to managing a loan signing from acceptance to invoicing
? 2012 National Notary Association
Role of the NSA
Notary Skills Loan Signing Skills
Business Skills
? 2012 National Notary Association
Certification
Expectations of NSAs
Communication Promptness
Attention to Detail
Customer Service
Expertise
Professionalism
? 2012 National Notary Association
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