Fleet Sales - Toyota
Toyota Division
Fleet Sales
Fleet Policies & Procedures
Dealer Program
? 2018 Toyota Motor North America, Inc. All information applies to U.S. vehicles only.
Toyota Division
Fleet Sales
Contents
Program Type ........................................................................................................................................1 Eligible Models......................................................................................................................................1 Types of Fleet Accounts ....................................................................................................................... 2 Participants' Roles & Responsibilities .................................................................................................. 4 Before Ordering a Vehicle .................................................................................................................... 8 Placing an Order .................................................................................................................................. 9 Notification of Order Delays or Errors ................................................................................................10 Canceling an Order ............................................................................................................................. 11 Changing an Order .............................................................................................................................12 Tracking Orders...................................................................................................................................15 Vehicle Delivery ? Through a TED Dealer ............................................................................................15 Commercial Vehicle Delivery to another TMNA Fleet Authorized Location .......................................18 Corp RAC and Licensee Vehicle Delivery ?Drop-Ship Requests.........................................................19 Ship-Thru Services.............................................................................................................................. 20 Secondary Dealer Codes.................................................................................................................... 22 Fleet Invoicing & Incentive Payments ................................................................................................ 23 Fleet Order Price Assurance............................................................................................................... 25 Fleet Order Price Protection Program ............................................................................................... 26 Bidding Assistance ............................................................................................................................. 28 National Account Warranty Stations ................................................................................................. 29 Product Price Information .................................................................................................................. 29 Duplicate Certificates of Origin ......................................................................................................... 29 Program Disclaimers ...........................................................................................................................31 Reference List ..................................................................................................................................... 32
Dealer Enrollment Forms.......................................................................................................................................32
Secondary Dealer Code Forms..............................................................................................................................32
Miscellaneous Forms .............................................................................................................................................33
Contact List.............................................................................................................................................................33
GLOSSARY
Toyota Division
Fleet Sales
CID Customer Identification Number COO Certificate of Origin DPH Delivery, Processing, and Handling DOE Direct Order Entry E Category Vehicle allocated for retail ETA Estimated Time of Arrival FFM Fleet Field Manager FID Fleet Identification Number FMC Fleet Management Company FTC fleet. GST Gulf States Toyota J Category Vehicle allocated for fleet MSO Manufacturer's Statement of Origin
NVLW New Vehicle Limited Warranty PD Private Distributor PDS Pre-Delivery Service PPO Post Production Options RAC Rent-a-Car SET Southeast Toyota TDA Toyota Dealer Advertising TED Toyota Executive Delivery TLS Toyota Logistics Services TMNA Toyota Motor North America, Inc. TMS Toyota Motor Sales, U.S.A., Inc. TRAC Toyota Rent-a-Car VIN Vehicle Identification Number
Toyota Division
Fleet Sales
PROGRAM TYPE
The following policies and procedures apply to the segments: Commercial, Livery, Corporate RAC Risk, Licensee RAC, Other.
For Toyota Rent-a Car (TRAC) Policies and Procedures see the TRAC Policies and Procedures.
For Daily Rental Repurchase Program see the current model year program guidelines.
Listed below is the summary of the various Fleet program codes by segment:
Program Code H1 H2 H3 H4 H5 H6 H7 H9
Program Commercial Black Cars/Livery Licensee Repurchase RAC Repurchase Licensee Risk RAC Risk Government Mobility/Special Fleet Program
Service Time Requirements
12 months 12 months 6 months 6 months 6 months 6 months 12 months 12 months
ELIGIBLE MODELS
For a list of specific series available for fleet purchase, go to fleet. (FTC). To be eligible for fleet pricing, fleet vehicles must be:
? Ordered as fleet production "J" category from the pre-approved list ? Dealer/Region/Distributor stock is only available with TMNA Fleet's permission ? Utilized by a Fleet Account for business purposes ? Owned and/or financed by and titled in the name of the Fleet Account or Fleet
Management Company ? Titled and licensed within the United States, excluding Hawaii, unless otherwise
permitted by specific program guidelines ? Maintained in service for the minimum time specified for each program
Toyota Division
Fleet Sales
TYPES OF FLEET ACCOUNTS
There are several types of fleet accounts. In general, a "Fleet Account" is any company that maintains a specified minimum number of vehicles in service.
The following requirements apply to all Fleet Accounts:
? TMNA Fleet must approve all Fleet Accounts
? Identification Numbers are determined by ordering process:
Ordering Process
ID Type Needed
Ordering/purchasing vehicles direct
Fleet Identification Number (FID)
through Toyota Dealer
Ordering/purchasing vehicles through Customer Identification Number (CID)
an FMC or Fleet Cooperative
? Every Fleet Account must agree to adhere to the Fleet Policies and Procedures for each program they are participating in
Various Fleet Accounts Fleet Accounts include:
? All utility and government entities (H7) ? Individual commercial companies choosing to finance or order through an
FMC/Commercial Leasing Company (H1) ? Individual commercial companies choosing to order through a Fleet Cooperative ? Individual commercial companies choosing to order through a Toyota dealer (H1)
Rules of Eligibility: Entity Utility and Government (H7) Commercial (H1)
Required Units in Service 1 or more 10 or more
? Must maintain vehicles in service for a minimum of 12 months, unless otherwise required by specific program guidelines
? Must have a valid FID/CID
Corporate Rent ? A ? Car ("RAC") Accounts (Repurchase H4, Risk H6) Rules of Eligibility:
? Must maintain one hundred thousand (100,000) or more units in service ? Must order, during the current year, a minimum of ten thousand (10,000) Toyota
vehicles
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