SAFETY RECALL 20TA02 (Interim Notice 20TB02) - …

Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000

Original Publication Date: June 18, 2020

To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY RECALL 20TA02 (Interim Notice 20TB02) - Remedy Notice

Multiple Models and Model Years Vehicle May Stall During Driving at Higher Speed

NHTSA Recall No. 20V-012

Model / Years

2014 - 2015 4Runner 2018 ? 2019 Camry 2018 ? 2019 Highlander 2014 ? 2015 Land Cruiser 2018 ? 2019 Sequoia 2017 ? 2019 Sienna 2018 ? 2019 Tacoma 2018 ? 2019 Tundra 2018 - 2019 Corolla 2018 - 2019 Avalon 2014 FJ Cruiser

Production Period

Early September 2013 - Mid-February 2015 Mid-November 2017 - Mid-February 2019

Early November 2017 - Early July 2019 Early September 2013 - Mid-March 2015

Early April 2018 - Mid-March 2019 Early November 2017 - Mid-February 2019 Early November 2017 - Mid-February 2019

Early April 2018 - Early February 2019 Mid-October 2017 - Early February 2019

Early April 2018 - Mid-February 2019 Early September 2013 - Early August 2014

Approximate Total Vehicles

112,500 19,300 375,850 4,500 11,100 111,500 323,900 71,800 364,700 20,700 17,200

Approximate Stop Sale Dealer

Inventory 0 70

960 0

130 90 300 140 30 140 0

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

On March 4, 2020, Toyota amended a previously filed Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Defect Information Report (DIR) informs the National Highway Traffic Safety Administration (NHTSA) of Toyota's intent to amend the prior voluntary Safety Recall to cover certain 2014 ? 2015 model year 4Runner vehicles, certain 2018 ? 2019 model year Camry, Highlander, Sequoia, Tacoma, Tundra, Corolla, and Avalon vehicles, certain 2014 model year FJ Cruiser vehicles, certain 2017 ? 2019 model year Sienna, and certain 2014 ? 2015 model year Land Cruiser vehicles.

Note: When this Safety Recall was first announced on January 13, 2020, there were approximately 564,300 vehicles covered. As of March 3, 2020, this Safety Recall has been amended to cover a total of approximately 1,433,050 vehicles.

? 2020 Toyota Motor Sales, USA

Safety Recall 20TA02 (Interim 20TB02) - D - Page |2 Condition The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

Remedy Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model.

Important Note: The dates specified in this table are estimates and are subject to change due to possible impacts of COVID-19.

Phase

Model

FJ Cruiser 2014 MY 4Runner Sequoia 1 Tundra 2019 MY Avalon Camry Corolla 2 Highlander 2018 MY Avalon 3 Sienna 2015 MY 4Runner 4 Tacoma 5 Land Cruiser

Approximate Total Vehicles

17,200 65,000 11,100 71,800 19,900 19,300 364,700 375,850

800 111,500 47,500 323,900 4,500

Estimated Remedy Availability Timing Remedy Available Now

Late June 2020 Late September 2020

Late October 2020

? 2020 Toyota Motor Sales, USA

Safety Recall 20TA02 (Interim 20TB02) - D - Page |3 Campaign Phase Interpretation Check each VIN in TIS. This Safety Recall is being administered in phases due to parts availability. Please confirm each VIN using TIS to determine if the vehicle is in the remedy phase or the interim (remedy not

available) phase. Only perform the repair if it is available for the specific VIN. Dealers are NOT to perform repairs on vehicles that are in the interim phase.

REMEDY PHASE ? ELIGIBLE FOR REPAIR

A B STATUS IDENTIFICATION A: Campaign Description: 20TA02 Remedy B: Completion Status: Not Completed ? This vehicle is eligible to have the remedy performed. INTERIM PHASE ? FUTURE REPAIR

A B STATUS IDENTIFICATION A: Campaign Description: 20TB02 Interim B: Completion Status: Not Completed ? This vehicle is in the interim phase; the remedy CANNOT be performed at this time. Covered Vehicles There are now approximately 1,433,050 vehicles covered by this Safety Recall. Approximately 15,400 vehicles involved in this Safety Recall were distributed to Puerto Rico. Refer to the covered vehicles summary attached near the bottom of this document for additional details on the covered vehicles.

? 2020 Toyota Motor Sales, USA

Safety Recall 20TA02 (Interim 20TB02) - D - Page |4 Removed Vehicles After further investigation, Toyota's current information indicates that approximately 74,600 vehicles, that were previously included when this Safety Recall was first announced on January 13, 2020, are not affected by this condition. These vehicles have been removed from the Safety Recall. Refer to the chart below for a summary of the vehicles that have been removed from this Safety Recall.

Model / Years

2018 ? 2019 4Runner 2018 ? 2019 Land Cruiser

Production Period Early August 2018 ? Late January 2019

Approximate Total Vehicles Removed

72,700 1,900

These removed VINs will now appear "Not applicable for VIN" in TIS Service Lane search as shown below:

Toyota will send an owner letter to owners of these vehicles explaining this situation.

A limited number of these vehicle owners may have been provided a rental vehicle during the interim period between the original announcement of this recall on January 13th, 2020 and the amendment filed on March 4th in which their vehicle was removed from the recall.

For rentals that have been provided to owners of vehicles that have been removed from the Safety Recall, Toyota requests that the dealership work with the customer to have the loaner returned. Dealers will have until April 23, 2020 to file rental claims for removed-vehicles.

Use TIS service lane to confirm if your dealership has provided a loaner to an owner of a removed vehicle. Removed VINs will appear "Not applicable for VIN" in TIS Service Lane search as shown above.

? 2020 Toyota Motor Sales, USA

Safety Recall 20TA02 (Interim 20TB02) - D - Page |5 Owner Letter Mailing Date Refer to the table below for the owner letter mailing period.

Letter Type (Interim or Remedy)

Interim Letter

Remedy Letter

Applicable Vehicles

Letter Mailing Period

Original vehicles covered from January 13, 2020 announcement.

Mid-February 2020 ? Mid March 2020

Vehicles added on March 3, 2020

Early April 2020 ? Early May 2020

Vehicles removed on March 3, 2020

Late April 2020 ? Early May 2020

Toyota will begin notifying owners about the remedy approximately one

week after the remedy becomes available for their vehicle.

Attached Sample Sample A

Sample B Sample C Sample D

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership's responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility and remedy availability by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

? 2020 Toyota Motor Sales, USA

Safety Recall 20TA02 (Interim 20TB02) - D - Page |6

Dealer Inventory Procedures

New Vehicles in Dealership Inventory There are approximately 1,860 vehicles in new dealer inventory as of March 3, 2020.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations ?577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE: ? New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into

commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. ? Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: ). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

? 2020 Toyota Motor Sales, USA

Safety Recall 20TA02 (Interim 20TB02) - D - Page |7 Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle's glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

Part Number 00411-140003

Description Inspection Mirror Hang Tag

Quantity 25 Per Pack

Pre-Owned Vehicles in Dealer Inventory (For Vehicles with Remedy NOT Available) For vehicles that the remedy is not yet available for, Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@. In the subject line of the email, state "Disclosure Form 20TA02/20TB02" and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: ). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

? 2020 Toyota Motor Sales, USA

Safety Recall 20TA02 (Interim 20TB02) - D - Page |8 Pre-Owned Vehicles in Dealer Inventory (For Vehicles with Remedy Available) For vehicles that have the remedy available, to ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@. In the subject line of the email state "Disclosure Form 20TA02/20TB02" and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: ). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

? 2020 Toyota Motor Sales, USA

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