To… Go… Do… - FedEx

HELP

Quick Reference

To...

Go...

Do...

Access your DocStore

Online: smithbucklin

Follow the links on the destination web page to: ? Get more information about the FedEx Office

relationship ? Apply for a FedEx Office account / discount card ? Place your DocStore order

Get Rates and Transit Times

Online:

Enter a zip code for the FedEx Office location where the documents will be printed (or a zip code for that general area) and see how fast your shipments will reach their destination with FedEx Ground - many destinations overnight.

Track a FedEx shipment

Online with FedEx Office web site: us/office to track a package using your FedEx Tracking Number, Door Tag Number or FedEx Office Order Number

Enter your information into the Track Print Job functions on the page and quickly track your job.

Online Via FedEx Office DocStore: Go to your DocStore site menu: My Account ~ Order History (if available)

Open the job ticket in the History list. In the Delivery section, click on the FedEx Tracking number. A new browser window will open and display tracking details about your package.

Via Phone: 1-800-GoFedEx (1.800.463.3339) to track a package using your FedEx Tracking Number or Door Tag Number (not your FedEx Office Order Number)

Say Track a Package or Press 2. Then Say or Press the numerals of your FedEx Tracking Number or Door Tag Number.

Via Phone: 1-800- GoFedEx (1.800.463.3339) to track a package using your FedEx Office Order Number

Press 0 and get an operator. Identify yourself as a FedEx Office commercial customer and DocStore user from a SmithBucklin association; you'll be transferred to a FedEx Office help desk team member who will assist you. Be prepared to provide your ORDER GTN number (appears in the subject line of your email confirmation) or JOB GTN number (starts with 1013, shown midway down in the email confirmation text.)

Via Phone: At production center where your order was produced.

Dial the production center's phone number displayed in your order confirmation email. Identify yourself as a FedEx Office commercial customer and DocStore user from a SmithBucklin association and be prepared to provide your JOB GTN number (starts with 1013, shown midway down in the email confirmation text.)

Retrieve DocStore Online Via FedEx Office DocStore:

login name and/or Go to your DocStore site url:

password

smithbucklin

Click on the "Forgot your password?" or "Forgot your username?" link (if available). Enter the information requested and answer the Hint question. Note: for security purposes these links only work if you have already set up your DocStore Hint question and can answer it correctly. An email with instructions in regards to resetting your password will be emailed to the address recorded in your user profile. For further assistance contact your site administrator or call 1-800-GoFedEx as shown below.

Get assistance with a production order question or issue

Via Phone: At production center where your order was produced.

Dial the production center's phone number displayed in your order confirmation email. Identify yourself as a FedEx Office commercial customer and DocStore user from a SmithBucklin association and ask to speak with a Project Manager or Center Manager. Be prepared to provide your JOB GTN number (starts with 1013, shown midway down in the email confirmation text.)

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Get assistance with a production order question or issue (continued)

Via Phone:

Press 0 and get an operator. Identify yourself as a FedEx

1-800- GoFedEx (1.800.463.3339) if you were not able to get Office commercial customer and DocStore user from

resolution at the local level

a SmithBucklin association; you'll be transferred to a

FedEx Office help desk team member who will assist you.

Be prepared to provide your ORDER GTN number

(appears in the subject line of your email confirmation) or

JOB GTN number (starts with 1013, shown midway down

in the email confirmation text.)

Get technical assistance with FedEx Office and DocStore-related questions

Via Email: Email: fedexoffice.customerrelations@

Via Phone: 1-800- GoFedEx (1.800.463.3339)

Identify yourself as a FedEx Office commercial customer and DocStore user from a SmithBucklin association; a FedEx Office help desk team member will assist you.

Press 0 and get an operator. Identify yourself as a FedEx Office commercial customer and DocStore user from a SmithBucklin association; you'll be transferred to a FedEx Office help desk team member who will assist you.

Online with FedEx web site: chat

Identify yourself as a FedEx Office commercial

customer and DocStore user from a SmithBucklin

sChat/index.html

association; a FedEx help desk team member will assist

A form will open allowing you to request a live online chat you. Online chat can include, at your option, a webcast

session with a FedEx Support person.

session where the help desk team member can log onto

your desktop and directly interact with your system, to

assist in resolving issues. Full information on security of

this interactive process is available in the online chat

session FAQ.

Contact your FedEx Office Sales Executive

Kevin Arduini Email: kevin.arduini@

Phone: 309-697-8716

Direct questions to your account executive regarding things such as: ? New programs ? Business updates ? Billing questions ? General FedEx Office relationship ? Current project needs ? Additional FedEx Office products and services Identify yourself as a FedEx Office commercial customer and DocStore user from a SmithBucklin association

? 2010 FedEx Office

March 2, 2010

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