Florida Department of Health



As you start developing the training, you have to decide how you want it to end! Identifying desired outcomes will help you develop strong learner objectives that pave the way for meaningful content. How Do I Determine Desired Outcomes?-308610889000Think about the overall purpose of the training. What result or outcome do you wish to see as a result of this training? Most importantly, what is driving the need for this training? Then, answer the following questions:What statutory laws, rules, FDOH policies and/or values drive the need for this training? (e.g. Florida Customer Service Standards Act; DOHP-250-16-14 Workplace Safety) FORMTEXT ?????What do statutes, rules, and/or FDOH policies require in terms of training on your topic? What KEY POINTS must be made or conveyed during the training presentation? FORMTEXT ?????What does data (statistical data and/or needs assessment data) reveal to indicate a need for this training? (e.g., what work safety accidents are happening most frequently, what are the most common customer complaints, etc.) FORMTEXT ?????551878518097500-175773180975The above data sources will help you identify the KEY POINTS you want to present to the learner in your training. The template on the following page will help you mobilize each key point by assigning an intended purpose for each key point made in your presentation. This will ensure that your training content is relevant and useful to the learner.00The above data sources will help you identify the KEY POINTS you want to present to the learner in your training. The template on the following page will help you mobilize each key point by assigning an intended purpose for each key point made in your presentation. This will ensure that your training content is relevant and useful to the learner.As you shape your key points into meaningful objectives, keep in mind that the majority of training content is presented to serve three intended purposes:To DEFINE certain terms/concepts and to increase the learners’ understanding of the term/conceptTo send a PRIMARY MESSAGE to the learner that provides the most important information on a topicTo convey an ACTION TO TAKE in response to certain situation-35052012192000You can use the following template to list your KEY POINTS… Simply list the key points identified via your data sources in the column on the left, and use the right column to identify the purpose behind sharing each key point by choosing one of the three categories listed above. Examples from an imaginary training have been provided on the first three lines.KEY POINTSPURPOSE1417466409575Examples00ExamplesBased on a recent survey and subsequent research, there are varying ideas regarding the meaning of customer service.DEFINE “Customer Service” so that everyone is interpreting this concept the same way.The DOH values of Responsiveness and Accountability point to a need to provide excellent customer service to all internal and external customers.Convey a PRIMARY MESSAGE: by providing excellent customer service we are upholding our DOH value system.Policy requires that we answer the phone by the second ring and that we document pertinent information shared by the caller.Provide an ACTION TO TAKE. Customer care representatives should answer phones by the second ring and document appropriately. FORMTEXT ????? FORMTEXT ????? FORMTEXT ????? FORMTEXT ????? FORMTEXT ????? FORMTEXT ????? FORMTEXT ????? FORMTEXT ????? FORMTEXT ????? FORMTEXT ????? FORMTEXT ????? FORMTEXT ????? ................
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