BIDMC LMS Implementation



|BETH ISRAEL DEACONESS MEDICAL CENTER |

|Frequently Asked Questions (FAQ) |

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|5/8/2013 |

| This document provides frequently asked questions (FAQ) applicable to general users in myPATH. Please see myPATH for the most up-to-date version. |

|Please email myPATH@bidmc.harvard.edu with any questions. |

Frequently Asked Questions

Login Information

Q: What is the best way to access training on myPATH?

A: Access to training within the BIDMC network will provide the best experience

Q: How do I log into myPATH?

A: Internal Login: Please follow these steps:

1. Click this link or paste this link into your browser:

2. Select the radio button that says, “Sign in to one of the following sites:” and select myPATH from the drop-down menu.

3. Enter “ITS\” plus your user name (e.g. ITS\jsmith) and your ITS password.

4. Click “Continue to Sign In” and you will see the myPATH Welcome page (sample image of Welcome Page below).

Q: I'm logged in remotely and taking my training but my screen is frozen with a spinning circle on the screen.

A: Please confirm that you have logged into myPATH via the portal. myPATH cannot be accessed via SSL VPN or any other remote access method. To take training remotely you must login via the portal.

Q: What do I do if I have trouble logging into myPATH?

A: Remember that your login will be your ITS user name and password. See step #3 above. Otherwise, contact IS Support Services at 4-8080 to assist with your ITS login.

Q: I logged into myPATH but someone else's login information appears

A: Logout of both myPATH and the BIDMC portal. Log back in using your information.

Q: How do I log out of myPATH?

A: Click log out in the top right hand corner. You will then be redirected to the Single Sign On screen, select "Sign out from all the sites that you have accessed."

Course and Content Information

Q: I’ve been assigned the wrong version of Core Education, what should I do? In other words, I’ve received Core Education for Health Care Workers, but I have non-healthcare worker status (NHCWS) or vice versa.

A: Please work with your manager or Chief Admin Officer to update your Health Care Worker Status (HCWS).  Managers or Chief Admin Officers can review the HCW status of his/her employees in Performance Manager.  If the HCW status is incorrect, please send an email to Employee Health (hcwinfo@bidmc.harvard.edu) indicating the change.  It may take a few days for the status to be changed in myPATH.  If the user should not be assigned the clinical module, please notify the myPATH team so that they can exempt the user from the clinical module (removing the course from his/her transcript).  If the clinical module is applicable, the user will automatically be assigned the course once the HCW status is updated.

Q: I have employees who speak English as a Second Language and/or are not comfortable with computers, what should I do?

A: Group sessions of the Core Education and Compliance Education will be offered. The information will be delivered by a trainer; the images will be shown on a screen while the script is read aloud. Sessions covering the the Core Education for NonHealthcare Worker modules will be held on June 3rd and 4th while sessions covering Compliance Education will be held on June 10th and 11th. For more information please contact Lisa Leidig.

Q: I launched a course in myPATH but nothing is happening.

A: Disable your pop up blocker. If you are using Internet Explorer, select Tools>Pop Up Blocker>Turn Off Pop Up Blocker. If you are using any other browser, please contact IS Support 4-8080.

Q: What should I do if I’m taking training from a Mac computer and I launch training but nothing happens?

A: Please contact IS Support (4-8080) to have Flash installed as Flash is required to take Core and Compliance Education.

Q: Is audio required for the Core and Compliance Education training modules?

A: Audio will provide the best overall learning experience. However, the modules can be reviewed with text instead of sound if audio is not available on a work station or if you want to review what has been said. The “Audio Text” is available on the tab between the “Menu” and the “Search” tabs.

Q: How do I order headphones to listen to online training?

A: Contact the person in your department who is in charge of ordering office supplies through WB Mason. Let them know the quantity of headphones they will need to order for your department.

There are two options available to purchase through WB Mason:

Item # MAX190319 - Maxell® HP-100 Headphones, Black. Price $3.87

Item # MAX190568 - Maxell® EB125 Digital Stereo Binaural Ear Buds. Price $4.6

If your department does not have a WB Mason account and needs to set one up, visit the WB Mason Information Page on the Portal: Home > Intranets > Administrative > Purchasing Services > Ordering Office Supplies or email customer.bidmc@.  Be sure to include your name, ship-to location(s) for your orders, and a list of all cost centers that you might charge your purchases to.  With this information, W.B. Mason customer service can set up your account for you. Requests may take up to two business days.

Q: I've completed more training courses in Research Site than what I see in myPATH.

A: Research Site course completions are still being loaded into myPATH.

Q: I’ve completed a course in myPATH but my status still shows as “In Progress”.

A:  Refresh the Page. Your status should now be updated. If not, please contact the myPATH support team (myPATH@bidmc.harvard.edu).

Q: I've completed a test in myPATH but my status still shows as "In Progress."

A: Refresh the page your status should now be updated. If not, follow these steps:

1. Locate the course associated with the test in your transcript

2. Click Manage

3. Click Activate

4. Click Launch

5. Confirm test completion by clicking Summary

6. Click Submit Final Answers

7. Once complete, Refresh your screen

If you still have issues, please contact the myPATH support team (myPATH@bidmc.harvard.edu)

Q: I'm a preceptor and I'm receiving an error message when I try to validate an Observation Checklist.

A: Access the Observation through the Performance tab, Performance>Observation Checklists. You will see a list of all employees and checklists you can validate.

Manager Information

Q: I am a manager. How do I assign training to one of my employee?

A:

1. Click the My Team tab.

1. On the left, you will see your ID card as well as the ID cards of your direct reports. Click the ID card of the direct report for which you are assigning training.

1. In the module to the right, select the Profile tab and then click the Transcript sub link.

1. Click the Action drop-down list, and select Assign Training.

2. The Select Training window opens. Search for and select the training you are assigning.

3. The Assign Training window opens. Specify the details of the assignment and click Submit to submit the assignment.

For additional information, please refer to the job aid for Managers

Q. I am a manager. How do I tell who has yet to complete Core Training?

A: Using the Enterprise Training Report you can see who has completed and not completed Core Education. Instructions on how to run this report can be found in the Manager Resource area of myTeam click here.

Q: I am a manager. How do I check to see that my directs and indirects have completed their training?

A: Run an Enterprise Training report to view all training information for a specific employee. Instructions to run this report can be found in the Manager Resource area of myTeam here.

Q: I am a manager. How do I check to see that my directs (not including my indirects) have completed their training?

A: Run a Status Summary Report report. Instructions to run this report can be found in the Manager Resource area of myTeam here.

Q:   I am a manager.  I need to complete a Performance Evaluation.  How do I find out what training my employee has completed?

A:   Run an Enterprise Training report to view all training information for a specific employee.

      Instructions to run this report can be found in the Manager Resource area of myTeam here.

Q: My employee is on intermittent leave, will they receive training in myPATH?

A: Yes, all employees on intermittent leave will continue to receive training modules in myPATH.

Q: My employee was on continuous leave prior to the assignment of training in myPATH, will they receive training in myPATH?

A: No, employees on continuous leave are considered inactive and will not be able to login or receive training within myPATH until their return.

Q: My employee was assigned training in myPATH and then left on continuous leave, will the due dates automatically be adjusted?

A: No, the system will not automatically readjust the due dates. You must notify the myPATH team (myPATH@bidmc.harvard.edu) when the employee to return to work to adjust the due date.

Q: Will per diem employees receive training?

A: Yes, per diem employees are required to take training in myPATH and must complete this training in the required timeframe.

General Questions

Q: When should employees complete training?

A: All non-exempt employees must complete training during scheduled work time.  It is the expectation that there is time during the work day to complete all modules.

Q: Will per diem employees receive training?

A: Yes, per diem employees are required to take training in myPATH and must complete this training in the required timeframe.

Q: I'm an HMFP Physician, can I receive CME credit for Compliance training?

A: The Compliance Education modules are not available for CME credit.

Q. What are the key features available within myPATH for employees?

A: myPATH includes the following features for all employees:

• Single point of access to view, take, and report on training

• At-a-glance personal profile that displays upcoming and completed training

• Built-in calendar system to remind staff when training courses are due

• Capability to schedule and track online, classroom, and offsite training

Q: What are the key features available within myPATH for managers?

A: myPATH includes the following features for managers:

• Ability to assign training based on specific criteria

• Capability to view an employee’s training summary

• On demand reporting of key information (e.g. completion status and credits earned

Q: Why have we made the change to myPATH?

A: Before myPATH, BIDMC’s learning environment was comprised of multiple home-grown, localized/offsite systems, and it may have been difficult to determine what training you needed to complete, when you needed to take it, and where to access it. myPATH has replaced the multiple systems and has become the centralized source for all of your training requirements.

Q. Who was involved in the implementation of myPATH for Phase I to the Adult Critical Care Units?

A: Along with the myPATH Core Team, all Nurse Managers and Clinical Nurse Specialists who have been involved in making this project a success.

Q: How do I become a Local Learning Agent?

A: Please review the following link to identify the appropriate level of access that you need and to understand the process for requesting access.

Q: What training is available to learn how to use myPATH?

A: Online system tours and job aids (with step-by-step instructions for basic tasks like launching training) are available in the myPATH Support page to assist you in getting started. You can also access this information by clicking on these links:

• Employees:

o System Tour

o Job Aid

o Quick Reference Guide

• Managers:

o System Tour

o Job Aid

o Quick Reference Guide

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