Essential Supervisory Skills - Humentum

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Essential Supervisory Skills

Supervisor's Toolbox

5th Edition

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2016

Essential Supervisory Skills: Supervisor's Toolbox

Author: Richard Wilkinson This work is licensed under the Creative Commons Attribution 4.0 International License. To view a copy of this license, visit or send a letter to Creative Commons, PO Box 1866, Mountain View, CA 94042, USA. You are free to

Share -- copy and redistribute the material in any medium or format Adapt -- remix, transform, and build upon the material for any purpose, even commercially. The licensor cannot revoke these freedoms as long as you follow the license terms. Under the following terms Attribution -- You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. No additional restrictions -- You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

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WELCOME!

It takes unbelievable courage to be a good manager. Arin Ain, CEO of Kronos

People join organizations and leave bosses. Mr. Ain, quoted above, also said, "I believe very strongly that the single largest component of [an organization] that adds value is great management, and the single largest destroyer of value is bad management."1 The Supervisor's Toolbox was created to support managers and supervisors as a ready reference of proven tools. These are drawn from over thirty years' experience in human resources and organization development. Most are original, yet several are adapted from a range of sources encountered over the years. The moment of truth occurs in our conversations with one another. How grounded a supervisor is in their values, the repertoire of tools they can draw upon, and their commitment to listen as well as talk are keys to making those moments with employees positive and productive. This Fifth Edition has been substantially reorganized. In addition to reworking several tools, it includes seven new ones and two new chapters--Ch. 3 How to Listen and Ch. 11 Meeting Tips. I hope these tools will give you confidence in handling the challenges you face day-to-day and contribute to your success and the success of those whose lives you touch.

Richard Wilkinson Associate Vice Chancellor Organizational Effectiveness &

Development University of Washington Tacoma

September 2016

1 New York Times, "Corner Office: The Incalculable Value of a Good Boss," September 11, 2016 5

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