A ROADMAP TO BEHAVIORAL HEALTH

ROADMAP TO BEHAVIORAL HEALTH

Guide to Mental Health and Substance Use Disorder Services

EMERGENCY AND CRISIS INFORMATION

Need help now? Use these hotlines for help. If you are in a crisis, have an emergency, or a life-threatening situation, call 9-1-1 to go to an emergency department.

If the situation is potentially life-threatening, get immediate emergency assistance by calling 9-1-1, available 24 hours a day.

National Suicide Prevention Lifeline 9-8-8 is a 24-hour, toll-free, private suicide prevention hotline. Your call is routed to the nearest crisis center. On July 16, 2022, the National Suicide Prevention Hotline transitioned to 988. Switching to an easy-to-remember 988 as the `911' for suicide prevention and mental health crisis services will make it easier for those in crisis to access help and decrease the stigma surrounding suicide and mental health issues.

Veterans Crisis Line Call 9-8-8 select option 1 (TTY: 1-800-799-4889), or text 838255. This line connects veterans in crisis to qualified, caring Department of Veterans Affairs (VA) responders through a private, free hotline, chat, or text. Family and friends of veterans may also use this service.

Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Locator findtreatment. SAMHSA Referral Helpline 1-800-662-HELP (4357) (TTY: 1-800-487-4889) is a 24-hour free line that provides private treatment referrals. It can also give you information about mental and/or substance use disorders, prevention, and recovery. Calls are available in English and Spanish. To find help nearby, send your zip code via text message: 435748 (HELP4U).

Disaster Distress Helpline find-help/disaster-distresshelpline Call or text 1-800-985-5990 if you're experiencing emotional distress from natural or human-caused disasters. Get immediate, multi-language, and private counseling.

Coverage to Care

Roadmap To Behavioral Health

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HOW TO USE THIS GUIDE

ROADMAP TO BETTER CARE

41

Use this guide with the Roadmap to Better Care to understand how to use your health coverage to improve your mental and physical health. This guide adds to the 8 steps of the Roadmap to Better Care to help you find out how to access behavioral health care.

Medicare is health insurance for people 65 or older. You're first eligible to sign up for Medicare three months before you turn 65. You may be eligible to get Medicare earlier if you qualify. Call 1-800-MEDICARE (1-800-633-4227) to learn more.

Meet Maria

The following fictional story, "Maria's Story," shows you how you can use this Roadmap. The story also provides an example of a real-life experience to help you understand how to use your coverage to address a behavioral health condition.

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Maria's story: Getting health insurance

In November, during an Open Enrollment, Maria decides to apply for health insurance coverage. She knows that she can apply in a few ways. She looks for local help online at localhelp. and finds an assister nearby. Maria makes an appointment to meet with Mark, an assister who can help her search through all the plans in her area.

Maria finds her ID, proof of residence, and paystubs. She meets with Mark, who gives her an Enrollment Toolkit. This will help her learn why health coverage is important and what she needs to know before choosing a plan. Mark explains to Maria how to apply for coverage, reviews the documents she provided, and helps her complete the application. Mark helps Maria determine if she qualifies for Medicaid, a program that provides free or low-cost health coverage to low-income people and people with disabilities.

Maria is choosing health insurance for the first time and is surprised by the number of choices. Mark explains what she should look at to find a plan that fits her budget and health needs. He helps her finish applying for coverage. Maria's insurance company will send her an insurance card and a member handbook after she pays her first premium.

Coverage to Care

Roadmap To Behavioral Health

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CONTENTS

1. Understand your behavioral health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2. Learn about health insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 3. Where to go for help and treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 4. Find a behavioral health provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 5. Make an appointment with a behavioral health provider . . . . . . . . . . . . . . . . . . . . 20 6. Prepare for your appointment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 7. Decide if the behavioral health provider is right for you . . . . . . . . . . . . . . . . . . . . . 25 8. Stay on the road to recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Additional resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 M y t o - d o l i st . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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Coverage to Care

Roadmap To Behavioral Health

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1. UNDERSTAND YOUR BEHAVIORAL HEALTH

What is behavioral health?

Behavioral health is a key part of your overall health. It includes your emotional, psychological, and social well-being and is just as important as your physical health. Behavioral health conditions include mental and substance use disorders. ? Mental disorders are changes in a person's thinking, mood, and/or behavior. They can affect how

they relate to others and make choices. These types of disorders can only be diagnosed based on the person's ability to function as a result of their symptoms. ? Substance use disorders occur when a person's repeated use of alcohol and/or drugs, such as opioids, prescription drugs, heroin, and other illicit drugs, cause clinically-significant impairment. This may include health problems, disability, and failure to meet major responsibilities at home, school, or work. ? Co-occurring disorders are when a person has both a mental and substance use disorder. ? Co-existing disorders means a person has both a behavioral health condition and a substance use disorder at the same time. Behavioral health conditions are common. People of all ages, genders, sexual orientations, races, and ethnicities with any type of job, background, or income can have these conditions. These conditions can happen to anyone, with or without physical disabilities. They are NOT due to their actions or physical or mental capabilities. The COVID-19 pandemic has impacted almost all areas of our lives. This includes our behavioral health. Many of us have challenges or struggles that can be stressful and cause strong emotions. It's natural to feel stress, anxiety, grief, and worry during this time. However, if you're struggling to cope, there are many ways you can get help. If you notice changes in your mood or behavior, or if your alcohol or drug use causes problems, you may want to talk to your doctor or health care provider. Behavioral health is part of your whole health. You should discuss it with your provider, family and friends. Help is available. Recovery is possible.

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52.9

MILLION

adults living in the U.S. with any mental

illness in 2020

40.3

MILLION

people in the U.S. ages 12 and older with a substance

use disorder in 2020

41.4

MILLION

adults living in the U.S. who received treatment for

mental health in 2020

Coverage to Care

Roadmap To Behavioral Health

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