Frequently Asked Questions:



Frequently Asked Questions:

1. Who does the Act and the Regulations apply to?

The Act applies to:

The following are services and supports to which this Act applies:

1. Residential services and supports.

2. Activities of daily living services and supports.

3. Community participation services and supports.

4. Caregiver respite services and supports.

5. Professional and specialized services.

6. Person-directed planning services and supports.

7. Any other prescribed services and supports. 2008, c. 14, s. 4 (1).

Ontario Regulation 299/10 respecting Quality Assurance Measures is divided into 5 parts. 

Part 1 of the Regulation provides definitions that pertain to all parts of the regulation.

Part 2 of the Regulation applies to all service agencies that are funded under the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008.

Part 3 of the Regulation applies to service agencies when they provide the following types of services and supports:

1. Supported group living residences.

2. Intensive support residences.

3. Community participation services and supports.

4. Activities of daily living services and supports.

5. Caregiver respite services and supports.

Part 4 of the Regulation applies to service agencies that own or operate any of the following types of residential services and supports:

1.  Supported group living residences

2.  Intensive support residences

Part 5 of the Regulation applies only to Application Entities

2. Do the regulations apply to SIL and Associate Family or Host Family Programs?

Yes. In both cases Part 2 of the regulations apply to these services

3. Do all staff need to view all segments of the Quality Assurance Measures Training Video?

No, staff and agencies only need to view the segments that pertain to the services they provide. If your agency only provides residential group living, your staff would need to view segment 3, 4, and 7. If your agency only provides case management, your staff will need to view segments 3 and 7.

As an overview:

Segment 1: Introduction to the Video series

Segment 2: Part 1 of the regulations and definitions used in the regulations

Segment 3: Part 2 of the regulations that apply to all Service Agencies

Segment 4: Part 3 of the regulations concerning Behavioural Interventions

Segment 5: Part 4 of the regulations that apply to Residential Programs defined as group living or intensive residential supports

Segment 6: Part 5 of the regulations that apply to Application Entities

Segment 7: Training for staff, volunteers and board members on Abuse awareness and reporting requirements of the regulations

Segment 8: Ideas on addressing the educational requirements for the provision of abuse awareness for persons with developmental disabilities

4. What formats is the video available in?

The training video is a DVD available in English, French and Closed Caption. To obtain a copy of the video please email rcastronovo@ with your name, agency name and address. The video can also be downloaded onto a USB memory stick or flash drive directly from the website. Your memory stick should be a minimum of 8 GB.

5. Do you need a password to access ?

No, the web site is a public access site available to anyone. Effective January 1st, 2011 the website will contain a secure section that can only be accessed by registered users for the e-learning module. This will ensure that each agency has access to information regarding the training of only their specific staff. The current sections on resources will remain open to public viewing.

6. How do I get my log in information for the e-learning module?

Each registered trainer (you registered and participated in training during November 30th to December 2nd, 2010) will be contacted and provided with secure log in information to access the new secure e learning module. You will then be able to register your own staff to access the site to participate in the training and view their progress and outcome.

7. If my staff view the training video am I then in compliance with the requirements of the Regulations?

No. For full compliance your staff also needs to be trained in your policies, and have further training depending on which part of the regulations apply to your specific agency. For example, Behavioural Support Plans specific to an individual with challenging behaviour, first aid and CPR. It is recognized that this will take some time to fully implement. The expectation is all staff will have been trained in the regulations and abuse awareness and reporting as of December 31, 2010.

8. Is the expectation that the staff person suspecting abuse reports to police or can they report to their supervisor and the supervisor reports to police?  If the staff person reports to the police at what point does the agency become aware?   

The regulations state that the report to the police must be made immediately, it does not state who must make the report; however best practise suggest it be the person who witnessed, suspect or had the abuse reported to them directly from the victim of the abuse. Some police services will only accept a report of abuse directly from the person who was abused or a person that suspected, witnessed, or had the abuse reported to them by the victim. They would not accept a third party report from in this example a supervisor not directly involved. It is up to the agency to define in their own policies at which point others such as management become aware of the report.

9. To provide training to our clients do we show them segment 8 of the video?

No, Segment 8 is for service providers on ideas about how abuse awareness for persons with developmental disabilities could be provided. For information about the abuse awareness class shown on the video or training in conducting your own class please contact dpisante@

10. Is a plain language version of the regulations available to use with persons with disabilities and/or families?

Yes, a plain language version is currently being developed by the Ministry of Community and Social Services and expected to become available in January 2011. We will also post it on the QAM website when it is available.

11. Are agencies still required to have physical restraint courses such as Safe Management or CPI? Which staff must have this training?

Each service agency shall train all staff members who work directly with persons with developmental disabilities and provide any of the following types of services:

1. Supported group living residences.

2. Intensive support residences.

3. Community participation services and supports.

4. Activities of daily living services and supports.

5. Caregiver respite services and supports.

on the use of physical restraint. The regulation does not include the name of specific approved physical restraint programs. It is expected the further directives from the ministry will include information regarding the provision of this training.

12. Who must be trained or orientated by January 1st, 2011?

All staff, volunteers and board members of Service Agencies.

13. What are Third Party Providers and who must train them?

Third Party Providers are private providers of developmental services for adults that do not have a direct contract with the Ministry of Community and Social Services. These are typically services that many agencies provide, but that some purchase from the private company to provide to individuals the organization supports. This may include services such as residential supports or day programs. As per the regulation, service agencies that contract with third party providers must ensure:

▪ that the third party comply with the quality assurance measures that would apply to the service agency if it were providing the services and supports; and

▪ monitor the performance of the contract to ensure that the third party complies with the quality assurance measures.

Contracts with private providers for professional, clinical or specialized services such as speech and language, physiotherapy, or psychologists are not included in the definition for third party providers. Agencies do not need to ensure that their contract with such providers ensures that they meet the requirements of the regulations.

14. If a person with a developmental disability does not want abuse reported to police, must I report? What if I am providing clinical supports to them, is this not a breach of other acts regarding confidentiality?

Regulation 299/10 requires all abuse be reported to the police, the consent of the person is not required. Acts or codes of ethics that govern professionals regarding confidentiality are over ridden by actions that are required by law such as that stipulated in regulation 299/10 that consent is not required.

15. If I have questions, who should I contact?

If your question pertains to copies of the DVD contact Rose Castronovo at rcastronovo@

If your question pertains to technical matters such as problems downloading or playing DVD contact Vince Papa at vpapa@

If your question pertains to the requirements of the regulations or their application contact Manuela Dalla Nora at mdallanora@

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download