Incident Investigation Techniques

WV Incident Investigation

Incident Investigation Techniques

Getting to the Bottom of It

Kerry L. Burns Zurich Services Corporation

What are some of the characteristics of an incident?

? 2005 Zurich Services Corporation -

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What are some of the characteristics of an incident?

?Unplanned event

?Multiple factors involved - Unsafe behaviors and/or unsafe physical conditions

?Incidents result in some form of loss ? people, property, environment, process

? 2005 Zurich Services Corporation -

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What is a fundamental reason for investigating incidents?

? 2005 Zurich Services Corporation -

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What is a fundamental reason for investigating incidents?

Prevention of similar future loss

In other words ? an investigation is a reactive process that should result in proactive improvements to incident prevention measures.

? 2005 Zurich Services Corporation -

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