Incident Investigation Techniques
WV Incident Investigation
Incident Investigation Techniques
Getting to the Bottom of It
Kerry L. Burns Zurich Services Corporation
What are some of the characteristics of an incident?
? 2005 Zurich Services Corporation -
2
What are some of the characteristics of an incident?
?Unplanned event
?Multiple factors involved - Unsafe behaviors and/or unsafe physical conditions
?Incidents result in some form of loss ? people, property, environment, process
? 2005 Zurich Services Corporation -
3
What is a fundamental reason for investigating incidents?
? 2005 Zurich Services Corporation -
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What is a fundamental reason for investigating incidents?
Prevention of similar future loss
In other words ? an investigation is a reactive process that should result in proactive improvements to incident prevention measures.
? 2005 Zurich Services Corporation -
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