4 Types of Problems - Lean Enterprise Academy
2016 UK LEA Lean Learning Session
4 Types of Problems
Art Smalley President Art of Lean, Inc.
Keynote Outline
? Background ? 4 Types of Problem Situations ? Type 1 ? Troubleshooting ? Type 2 ? Gap from Standard ? Type 3 ? Target State ? Type 4 ? Innovation ? Summary
Background - Lean / Toyota
Toyota Kamigo Overhead
Kamigo Entrance
Taiichi Ohno
Precision & Machine Intensive
Lower Volume & Higher Mix
High Volume & Lower Mix
Other Background - Work
4 Types of Problem Situations
Type 1 ? Troubleshooting
Condition based trigger Either human or machine
Andon Response Example
1. Automated process cycling normally
2. Mechanical probe detects broken cutting tool and stops the machine
3. Probe signals an "andon" board for visual display
4. The operator immediately takes corrective action and confirms good products to the following process
4 C's Thinking
Minimal (if any) documentation involved. No A3's. Mainly discussion, thinking, rapid action & follow up.
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