PRICE NEGOTIATION MEMORANDUM



GENERAL SERVICES ADMINISTRATIONFEDERAL SUPPLY SERVICE AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LISTOn-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is SCHEDULE TITLE: Multiple Award ScheduleFSC Classes/Product Codes: 7030 - Information Technology SoftwareCONTRACT NUMBER:47QTCA18D00JXCONTRACT PERIOD:2018 - 2023Modification Number:A826For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at: Engineering, Inc.845 Executive LN STE 200Rockledge, FL 32955-3528Phone number:321-735-4159, EXT: 1111Fax number:321-212-7597E-Mail: HYPERLINK "mailto:alkesh.patel@" \t "_blank" alkesh.patel@Website: CONTRACTOR’S ADMINISTRATION SOURCE:Alkesh Patel, President845 Executive LN STE 200Rockledge, FL 32955-3528Phone number: 321-735-4159, EXT: 1111Fax number:321-212-7597E-Mail: HYPERLINK "mailto:alkesh.patel@" \t "_blank" alkesh.patel@ BUSINESS SIZE: 8(a)-certified small disadvantaged business, MBE (Minority Business Enterprise), DBE (Disadvantaged Business Enterprise)CUSTOMER INFORMATION:1a.TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)SINsDESCRIPTION54151SInformation Technology Professional ServicesOLMOrder-Level Materials1b.LOWEST PRICED MODEL NUMBER AND UNIT PRICE FOR EACH SIN:(Government net price based on a unit of one)N/A1c.HOURLY RATES (Services only): Administrative Support $37.50/hr2.MAXIMUM ORDER*: $500,000 per SIN 54151S$250,000 per SIN OLM NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.3.MINIMUM ORDER: $100 4.GEOGRAPHIC COVERAGE: Domestic, 50 states, Washington, DC, Puerto Rico, US Territories, Canada, Mexico.5.POINT(S) OF PRODUCTION: N/A6.DISCOUNT FROM LIST PRICES: GSA Net Prices are shown in the below GSA Pricelist. Negotiated discounts have been applied and the IFF has been added.7.QUANTITY DISCOUNT(S): 2% over orders of $25,000, and additional 2% - 2000 hours or more 8.PROMPT PAYMENT TERMS: 2% - 10days; Net 30 days"Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions."9.aGovernment Purchase Cards must be accepted at or below the micro-purchase threshold.9.bGovernment Purchase Cards are accepted above the micro-purchase threshold. Contact contractor for limit.10.FOREIGN ITEMS: N/A11a.TIME OF DELIVERY: per task order11b.EXPEDITED DELIVERY: N/A11c.OVERNIGHT AND 2-DAY DELIVERY: N/A11d.URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery. 12.FOB POINT: Destination13a.ORDERING ADDRESS: Same as contractor13b.ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.schedules).14.PAYMENT ADDRESS: Same as contractor WARRANTY PROVISION: N/A16.EXPORT PACKING CHARGES: N/A17.TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE: N/A18.TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): N/A19.TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A20.TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A 20a.TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A 21.LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/ALIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A 23.PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A 24a.SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A 24b.Section 508 Compliance for Electronic and Information Technology (EIT): Section 508 compliance information on the supplies and services in this contract are available at the following website address (URL): N/AThe EIT standard can be found at: .25.DUNS NUMBER: 085596693 and CAGE CODE: 7GW5826.NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE: Contractor has an Active Registration in the SAM database.SINSERVICE PROPOSED - LABOR CATEGORY AND LEVELMINIMUM EDUCATION LEVELMINIMUM YEARS OF EXPERIENCEHOURLY PRICE OFFERED TO GSA (including IFF) FUNCTIONAL DESCRIPTION REFERENCE54151SSoftware Engineer IBachelors1$58.8 E0154151SSoftware Engineer IIBachelors3$74.8 E0254151SSoftware Engineer IIIBachelors6$89.7 E0354151SSoftware Engineer IVBachelors10$109.3 E0454151SSoftware Engineer VBachelors15$122.0 E0554151SSystems Integrator IBachelors1$61.2 E0154151SSystems Integrator IIBachelors3$75.3 E0254151SSystems Integrator IIIBachelors6$92.3 E0354151SSystems Integrator IVBachelors10$112.0 E0454151SSystems Integrator VBachelors15$119.7 E0554151SSystems Engineer IBachelors1$66.2 E0154151SSystems Engineer IIBachelors3$78.5 E0254151SSystems Engineer IIIBachelors6$90.3 E0354151SSystems Engineer IVBachelors10$108.8 E0454151SSystems Engineer VBachelors15$122.9 E0554151SBusiness Intelligence Analyst IBachelors1$65.3 E0154151SBusiness Intelligence Analyst IIBachelors3$77.5 E0254151SBusiness Intelligence Analyst IIIBachelors6$86.9 E0354151SBusiness Intelligence Analyst IVBachelors10$107.0 E0454151SChange Management Specialist IBachelors1$61.8 A0154151SChange Management Specialist IIBachelors3$74.5 A0254151SChange Management Specialist IIIBachelors6$88.6 A0354151SChange Management Specialist IVBachelors10$106.5 A0454151SChange Management Specialist VBachelors15$116.5 A0554151SDatabase Administrator IBachelors1$58.5 E0154151SDatabase Administrator IIBachelors3$69.6 E0254151SDatabase Administrator IIIBachelors6$84.0 E0354151SDatabase Administrator IVBachelors10$102.5 E0454151SDatabase Administrator VBachelors15$113.8 E0554151SBig Data Developer IBachelors1$63.7 E0154151SBig Data Developer IIBachelors3$80.4 E0254151SBig Data Developer IIIBachelors6$92.6 E0354151SBig Data Developer IVBachelors10$102.6 E0454151SBig Data Developer VBachelors15$117.1 E0554151SData Scientist IMasters1$69.7 E0154151SData Scientist IIMasters3$86.3 E0254151SData Scientist IIIMasters6$102.0 E0354151SData Scientist IVMasters10$119.8 E0454151SData Scientist VMasters15$135.7 E0554151SSoftware Architect IVBachelors10$122.9 E0454151SSoftware Architect VBachelors15$137.9 E0554151SProject Manager IIIBachelors6$99.9 A0354151SProject Manager IVBachelors10$117.4 A0454151SProject Manager VBachelors15$131.6 A0554151SProgram Manager IVBachelors10$125.6 A0454151SProgram Manager VBachelors15$140.6 A0554151SSolution Architect IIIBachelors6$110.5 E0354151SSolution Architect IVBachelors10$122.6 E0454151SSolution Architect VBachelors15$139.4 E0554151STest Analyst IBachelors1$57.6 E0154151STest Analyst IIBachelors3$71.6 E0254151STest Analyst IIIBachelors6$83.6 E0354151STest Analyst IVBachelors10$97.1 E0454151STest Analyst VBachelors15$107.1 E0554151STest Automation Specialist IBachelors1$64.8 E0154151STest Automation Specialist IIBachelors3$77.5 E0254151STest Automation Specialist IIIBachelors6$87.9 E0354151STest Automation Specialist IVBachelors10$102.6 E0454151STest Automation Specialist VBachelors15$111.7 E0554151STechnical Writer IBachelors1$41.3 A0154151STechnical Writer IIBachelors3$45.8 A0254151STechnical Writer IIIBachelors6$52.7 A0354151STechnical Writer IVBachelors10$63.4 A0454151STechnical Writer VBachelors15$71.2 A0554151SCybersecurity Engineer IBachelors1$62.3 E0154151SCybersecurity Engineer IIBachelors3$81.0 E0254151SCybersecurity Engineer IIIBachelors6$95.1 E0354151SCybersecurity Engineer IVBachelors10$115.5 E0454151SCybersecurity Engineer VBachelors15$128.0 E0554151SAdministrative Support IBachelors1$37.5 A0154151SAdministrative Support IIBachelors3$43.2 A0254151SAdministrative Support IIIBachelors6$49.5 A0354151SAdministrative Support IVBachelors10$55.3 A0454151SAdministrative Support VBachelors15$62.5 A0554151SNetwork Engineer IBachelors1$59.4 E0154151SNetwork Engineer IIBachelors3$76.3 E0254151SNetwork Engineer IIIBachelors6$89.2 E0354151SNetwork Engineer IVBachelors10$111.8 E0454151SNetwork Engineer VBachelors15$125.8 E0554151SConfiguration Management Engineer IBachelors1$56.9 E0154151SConfiguration Management Engineer IIBachelors3$72.5 E0254151SConfiguration Management Engineer IIIBachelors6$84.8 E0354151SConfiguration Management Engineer IVBachelors10$103.5 E0454151SConfiguration Management Engineer VBachelors15$118.1 E0554151SSupport Engineer IBachelors1$50.2 E0154151SSupport Engineer IIBachelors3$57.2 E0254151SSupport Engineer IIIBachelors6$71.5 E0354151SSupport Engineer IVBachelors10$85.7 E0454151SSupport Engineer VBachelors15$104.8 E0554151SPositive Train Control Consultant IVBachelors10$127.4 E0454151SPositive Train Control Consultant VBachelors15$152.6 E0554151SField Testing Engineer IBachelors1$56.7 E0154151SField Testing Engineer IIBachelors3$67.6 E0254151SField Testing Engineer IIIBachelors6$84.1 E0354151SField Testing Engineer IVBachelors10$99.9 E0454151SField Testing Engineer VBachelors15$115.6 E0554151SResearch Analyst IBachelors1$54.0 E0154151SResearch Analyst IIBachelors3$68.4 E0254151SResearch Analyst IIIBachelors6$82.5 E0354151SResearch Analyst IVBachelors10$99.0 E0454151SResearch Analyst VBachelors15$117.8 E0554151STechnology Subject Matter Expert IVMasters10$127.4 E0454151STechnology Subject Matter Expert VMasters15$152.6 E05Labor Categories Offered and General DescriptionsLabor CategoryGeneral ExperienceSoftware EngineerDevelops information systems by designing, developing, and installing software solutions. Will be adept in: analyzing information, programming skills, software design, software debugging, software documentation, problem solving, software development lifecycle, software requirements, teamwork, and software development fundamentals.Available expertise in the following languages and technologies: C/C++, Java/J2EE, Javascript, C#, .NET, Python, Perl, PHP, Spring, Hibernate, AngularJS, Angular 2+, ReactJS, NodeJS, HTML5/CSS3, REST Services, VB, SQL, Eclipse, Maven, Jenkins, MatLab, Simulink, MS SQL, MYSQL, Firebase, Swift, Scala, Typescript, OracleDB, etc.Systems IntegratorImplements IT applications within an organization. The Systems Integrator govern the deployment-to-operation of a complex IT solution. The “deployment” may consist of software, hardware, networks, and hybrid IT integrations. Their role is to ensure that the integrated system addresses the issues it is designed for. Primarily deal in the integration of a software application within the business processes and in achieving the required efficiency out of the implemented solution.Systems EngineerWork with external industry, customers, government and commercial stakeholders in the resolution of engineering systems issues. Develop and maintain requirements for systems and subsystems. Prepare for and conduct design reviews. Required skills in: CONOPS development, requirements development and management, system design and architecture, interface definition and control, integration and test (including test planning and procedure development), understanding of systems engineering lifecycle in support of software development, excellent communication skills, advanced experience with Microsoft Office Suite, experience with requirements management tools (ie. DOORS, JIRA, etc.), ability to identify, manage, and mitigate technical risk.Business Intelligence AnalystUtilize data to extrapolate market and business trends to increase profits and efficiency for the company. Must be adept at gathering and analyzing data data; either through mining a company’s computer data through software, looking at competitor data and industry trends, and transforming real-time data into useful information so that the company can make smarter, data-driven decisions to improve any element of their operations. Business Intelligence Analysts must possess: i) Technical Skills – to use complex computer programs (ie. Tableau, Domo, R, Sisense, IBM Cognos, SAP Crystal Reports, Microsoft Power BI, Looker, Qlik, Oracle BI, etc.) to mine data sources and look for trends; ii) Advanced Analytical Skills; iii) Excellent Communication Skills; iv) Problem-Solving Skills – after looking at the data trends, they must recommend solutions for creating more company revenue or reducing company costs; and v) Time Management Skills – being able to juggle multiple large projects with multiple data streams and many deadlines is crucial.Change Management SpecialistMust develop and implement change management strategy in accordance with established client guidelines and in consideration of overall impact and cultural sensitivity to change, and a focus on knowledge transfer in a professional learning context. Change Management Specialists are able to deliver and execute organizational training programs, which is a major component of knowledge transfer strategy. The Change Management Specialist also serves as a point of contact for the organizational change management activities on the project/program, including communication strategies and plans. Strong facilitation and communication skills are required to effectively transition all project stakeholder groups from project awareness to project buy-in/adoption. He or she ensures that organizational change activities are conducted, that dependencies with other implementation activities are identified, and that synchronization takes place from the business process management perspective. Excellent planning and logistical skills are required for this role. Other key requirements include: the ability to work with other project team members to gather and analyze detailed information about the process design and the impact on the roles and the organizations affected; understand the significance of the changes within the functional areas to provide information and recommendations regarding expected organization impacts; manage the delivery of end-user training and subsequent follow-up activities, including effectiveness assessments; and support the impacted businesses with information and detailed frameworks, where appropriate, to ensure that they can conduct the necessary activities to minimize organizational risks.Database AdministratorThe main responsibility of a Database Administrator will be ensuring the performance, integrity, and security of the database. Their duties also include involvement in the planning and development of the database; as well as in troubleshooting any issues on behalf of the users. The Database Administrator also ensures that: data remains consistent across the database; data is clearly defined; users access data concurrently, in a form that suits their needs; and that there is provision for data security and recovery control (ensuring all data is retrievable in an emergency). Big Data DeveloperSpecialize in creating, testing, implementing, and monitoring applications designed to meet strategic goals involving large amounts of data. Must be experienced in designing technological solutions for complex data problems. They will also be experienced in implementing the solutions by developing and testing modular, reusable, efficient, and scalable code. Knowledge of statistics and machine learning, graph databases and graph algorithms. The ability to successfully implement real-time big data pipelines and developing or integrating real-time services. Other duties include: knowledge of Scala, Python, or other shell scripting; extensive experience in Java, or at least one major programming language; experience in Big Data space (Hadoop Stack like M/R, HDFS, Pig, Hive, HBase, Flume, Sqoop, etc. NoSQL stores like Cassandra, HBase etc.) and contribute to open source Big Data technologies; ability to visualize and evangelize next generation infrastructure in Big Data space (Batch, Near Real-time, Real-time technologies); will evaluate and recommend Big Data technology stacks that would align with customers’ current technology; and are passionate for continuous learning, experimenting, applying and contributing towards cutting edge open source technologies.Data ScientistUtilize their analytical, statistical, and programming skills to collect, analyze, and interpret large datasets. Data Scientists then use this information to develop data-driven solutions to difficult business challenges. They have a wide range of technical competencies including: statistics and machine learning, coding languages, databases, big data technologies, and reporting technologies. Data Scientists use the large datasets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action. Must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, and using/creating algorithms and creating/running simulations. Expert with statistics and have vast experience using statistical computer languages (R, Python, SQL, etc.) to manipulate and draw insights from data. Experience analyzing data from 3rd party providers ( Google Analytics, Facebook Insights, Coremetrics, Site Catalyst, etc.). Experience with distributed data/computing tools (ie. MapReduce, Hadoop, Hive, Spark, NoSQL, MySQL, Pig, Oozie, MongoDB, etc.). Experience visualizing/presenting data for stakeholders (D3, Business Objects, Tableau, Infogram, RAW, ChartBlocks, etc.).Software ArchitectDesign and develop software systems and applications. Create software tailored to clients’ specific needs or create products geared for consumers, such as games or desktop applications. They act as high-level decision makers in the process, determining everything from design choices to technical standards, such as platforms and coding standards. Usually oversee and work closely with other members of the development team to ensure that the architecture is developed properly. Software Architects evaluate and identify software solutions. They will work with the client to discuss what they need their custom software to do, or evaluate old, legacy, or poorly behaving software and finding ways to optimize it. They have the ability to look at similar existing products and find ways to better them or revolutionize them. Their core work consists of conducting research, gathering information, interpreting data, and then creating a solution. Most of the time the Software Architect will be expected to act as the lead person on the software development project or team. The analysis, design, programming, testing, and deployment is all managed by the Software Architect. Documentation is also very important to their role, as every aspect of a system or application must be thoroughly recorded and used for reference and future system maintenance. Another common requirement is the ability to coach and mentor the development team. Other core skills: Broad and extensive knowledge of the software development process and its technologies; Knowledge of architectural styles and design patterns; Understanding of various coding methods and computer languages; Data modeling and database design experience; Experience with software development lifecycle (SDLC) processes; and experience with service oriented architecture (SOA).Project ManagerMaintains IT strategies by managing staff, researching, and implementing technological strategic solutions. Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Directs technological research by studying organization goals, strategies, practices, and user projects. Completes projects by coordinating resources and timetables with user departments and data center. Verifies application results by conducting system audits of technologies implemented. Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.Program ManagerVery similar to the Project Manager, in that the Program Manager is required to understand and when necessary, perform all of the duties of the Project Manager. However, the Program Manager manages multiple projects, and sometimes multiple programs while a project manager manages the teams responsible for fulfilling the project and achieving its deliverables. The Program Manager oversees multiple projects, manages multiple project teams, often manages multiple project managers, and is responsible for delivering successful program outcomes. The Program Manager’s responsible more for the people, navigating any politics, and negotiating, maybe, between different organizations, different projects that are interacting among this program. They deal more with strategic tasks, so they’re working with the organization to align the program to the business strategy and the strategic goals of the organization. They also deal with the business strategies and, again, they’re responsible for ensuring that that program delivers the ROI.Solution ArchitectWithin the companies’ technological environment; including their operating systems, information context, and integration context; the Solution Architect ensures that a new system will fit the existing enterprise environment. The Solution Architect will understand how all parts of the business model work together; including processes, operating systems, and application architectures. Once these processes are understood, they will be able to design a specific solution that fits the environment best. Their technical background should include: IT architecture, infrastructure, and cloud development, Engineering and software architecture design, Business analysis, DevOps, Project and product management. The solution architect’s job focuses on solution-level decisions and analysis of their impact on the overall business goals and outcomes. The person’s responsibilities directly derive from processes in practice: Analyzing the technology environment; Analyzing enterprise specifics; Analyzing and documenting requirements; Setting the collaboration framework; Creating a solution prototype; Participating in technology selection; Controlling solution development; and Supporting project management.Test AnalystThe Test Analyst’s duties and responsibilities include: Negotiate quality criteria with customers and vendors and clarify use cases in test production; Create and assess estimates while planning; Draft effective and thorough system tests with customers; Write thorough unit or integration tests with developers; Work for customer’s rights and protect developer’s rights; Create and manage automated System Test scripts; Record test results within project deadlines; Coordinate development and validation team activities by keeping system testing in pace with development; Interact between development and validation teams for effective communication; Support developers to design testable code through verification; Perform system testing for new product execution and system production changes; Document test results and evaluate results to determine defects; Gain awareness of business application and validate requirements against user expectations; Assess and update test plans and documentation; and Update test suite repository with modified test files.Test Automation SpecialistResponsible for developing, applying and maintaining quality standards for company products with adherence to both internal and external standards. Develops and executes software test plans. Analyzes and writes test standards and procedures. Maintains documentation of test results. Analyzes test results and recommends corrective actions. Must develop quality standards, control methods and theories to be utilized during manufacturing, testing and inspection to access product quality. Develop standards and procedures to provide quality guidance methods. Other standard duties include: Write and execute test plans and test cases for software applications; Work closely with development teams on end-to-end testing; Create and maintain test documentation; Write and administer Selenium, Jasmine, and API tests; Perform both manual and automation testing; Identify product defects, log issues into a bug tracking system, and verify fixes through various environments; Investigate automation test failures; Make improvements to current testing framework where needed; and Research and develop new testing solutions and strategies. Familiarity with Linux, Continuous Integration, Amazon Web Services, and Python is expected.Technical WriterTechnical writers create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, consumers, and other users within a company or an industry. After a product is released, technical writers also may work with product subject matter experts and consumer specialists to improve the end-user experience through product design changes. Some technical writers help write proposals. Technical writers often work with computer hardware engineers, scientists, computer support specialists, and software developers to manage the flow of information among project workgroups during development and testing. Therefore, technical writers must be able to understand complex information and communicate the information to people with diverse professional backgrounds. Typical duties include: Determine the needs of end users of technical documentation; Study product samples and talk with product designers and developers; Work with technical staff to make products easier to use and thus need fewer instructions; Organize and write supporting documents for products; Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding; Select appropriate medium for message or audience, such as manuals or online videos; Standardize content across platforms and media; Gather usability feedback from customers, designers, and manufacturers; and Revise documents as new issues ariseCybersecurity EngineerMaintaining current knowledge of technology capabilities and trends; Monitoring types and techniques of hacking attacks in the wild; Accumulating operational intelligence and maintaining threat profiles of likely attackers. Some duties may include: Working with other departments to define security protocols and to secure IT systems; Directly examining computer code bases to eliminate common coding vulnerabilities; Installing and configuring security appliances and applications; and Engineering security hardware to protect systems and installations. At the same time, it is so important for a Cybersecurity Engineer to constantly stay on top of the industry. Other duties can include: Managing and leading security incident response efforts; Configuration of Windows and Linux host-based security as well as network and cloud-based security systems; Assisting with the installation and configuration of network security architectures, including firewalls, Demilitarized Zones (DMZ), router ACLs (Access Control Lists), and web content filters; and Monitoring and responding to Intrusion Detection System (IDS) cues and anti-virus alerts.Administrative SupportAdministrative Assistant responsibilities include making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like intermediate-to-advanced Microsoft Suite skills and other office equipment. Direct responsibilities include: Answer and direct phone calls; Organize and schedule appointments; Plan meetings and take detailed minutes;Write and distribute email, correspondence memos, letters, faxes and forms; Assist in the preparation of regularly scheduled reports; Develop and maintain a filing system;Update and maintain office policies and procedures; Order office supplies and research new deals and suppliers; Maintain contact lists; Book travel arrangements; Submit and reconcile expense reports; Provide general support to visitors; Act as the point of contact for internal and external clients; Liaise with executive and senior administrative assistants to handle requests and queries from senior work EngineerNetwork Engineers are responsible for designing, implementing, monitoring and managing the local and wide area networks of an organization to ensure maximum uptime for users. The role can include designing system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems as necessary. Job duties can include: Designing and implementing new network solutions and/or improving the efficiency of current networks: Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP: Procuring network equipment and managing subcontractors involved with network installation: Configuring firewalls, routing and switching to maximize network efficiency and security: Maximizing network performance through ongoing monitoring and troubleshooting: Arranging scheduled upgrades: Investigating faults in the network: Updating network equipment to the latest firmware releases: and Reporting network status to key stakeholders.Configuration Management EngineerA Configuration Management Engineer must have strong IT knowledge (ie. Server virtualization, network, and database), excellent technical documentation writing and reading comprehension skills, and advanced Microsoft Office skills.Their duties include: Responsible for the design and execution of configuration management procedures for GRCS modifications; Regularly update the configuration management plan; Familiarity with a continuous integration environment; Identify, organize, and control software and hardware configuration changes; Identify and coordinate processes for version management, system build, backup and recovery, archiving, and change management; Support and facilitate auditing and reporting; Oversee baseline configurations for applications, software, and hardware assets; Interact closely with system engineers at APG and other locations; Ability to travel to field locations to verify physical configuration in operational environment; Participate in Configuration Control Board (CCB); and act as key contributor in training new staff and support them in the transfer of knowledge during the learning process.Support EngineerSupport Engineers address customer questions and concerns regarding their company's products. These professionals answer incoming phone calls from customers and troubleshoot technical problems. Support engineers serve as experts in the products that their company manufactures and develops. They find solutions to problems with the products and help customers work through technical difficulties. Job duties may include: Filing reports regarding product problems; Researching technical issues; Managing and processing customer orders; Walking customers through solutions; Reviewing product change requests; and learning about product updates and new technologies. Support engineers also report defects or offer suggestions for product improvement. Through their investigations, support engineers contribute to product knowledge and help make future technical support easier. Additional responsibilities may include taking action to resolve problems, troubleshooting, answering phones calls, and responding to e-mails. Support Engineers must have strong oral and written communication skills. Individuals also need to have excellent troubleshooting, problem-solving and analytical skills. Support engineers must be technically knowledgeable when it comes to their company's products and able to learn about new technologies quickly.Positive Train Control ConsultantPositive Train Control Consultants serve as an expert in the operation and testing of the Positive Train Control (PTC) System. They are expected to develop the expertise necessary to provide support to the teams defining, implementing, operating and testing the system. They must apply a wide variety of knowledge and experience in solving issues present in the integration, testing and operation of multiple complex systems. They will provide support to the teams in operating and testing the Positive Train Control system; gain significant understanding of the functional and technical requirements; analyze and specify system interface requirements; update interface control documents; understand and analyze requirements for application level messaging; configure servers and databases using basic functions; troubleshoot application level messaging problems; monitor and analyze system performance; work with the testing team, supporting the equipment, test fixtures, and techniques used to test the PTC system; interact with various other teams and vendors, etc. The Positive Train Control (PTC) Consultant is a subject matter expert in PTC, which is the advanced system designed to automatically stop a train before certain accidents occur; in particular, PTC is designed to prevent train-to-train collisions, derailments caused by excessive train speed, train movements through misaligned track switches, and unauthorized train entry into work zones.Field Testing EngineerA Field Testing Engineer’s prime responsibility is to ensure that the product is tested thoroughly, so that not a single issue occurs once being used. Their duties begin with the designing and installation process followed by testing. They must then keep track of the issues and problems that arise after the launching of the product and should make efforts to resolve them. The Field Test Engineer in this area is responsible for discussing the projects, both, existing and new, with the potential clients. They are involved in preparing the technical drawings and making sure that all the designs have been executed as per the given specifications. They must understand necessary computer programs to perform these tasks in an efficient manner. The Field Testing Engineer is in charge of all testing activities that take place to ensure the effective functioning of the product. They may be involved in training and supervising other team members and guiding them on the various testing procedures that need to be followed. They schedule test plans and provide all the relevant technical expertise on the same. The Field Testing Engineer may be involved in generating the test reports and compiling all the relevant data, information, and results seen after the testing procedures have been implemented.Research AnalystResearch analysts study conditions to examine certain events or the market for potential sales of a product or service. They help companies understand the what and the who? It may be what products people want, who will buy them, and at what price? Or it will be the effectiveness of stimuli x on subject y. Research Analysts typically do the following: Monitor and forecast trends in data; Measure the effectiveness of programs and strategies; Devise and evaluate methods for collecting data, from observation, to surveys, to advanced sensors; Gather data about focus areas, factors that affect the focus area, and past, current, and future conditions that may affect the focus area; Analyze data using statistical software; Convert complex data and findings into understandable information through documents, graphs, written reports, and/or real-time reporting GUI’s; and prepare reports and present results to clients and management.Technology Subject Matter ExpertThis person is responsible for providing expert level knowledge and execution in a certain type of technology or focus area; it could be a specific subject, business area, technical area or project/program. This person will have the ability to: Define procedures or standards, since he/she has the knowledge of what the right or best way to execute a task would be; Define performance objectives, and determine acceptable performance levels; Provide recommendations for procedural improvements; Understand the language/terms/jargon in his/her area of expertise; Understand requisite knowledge that underlies effective decision-making and is able to describe where anomalies or flaws may occur in the decision-making for his/her area of expertise; Act as the “go to” person within a department or function for questions and problems within his/her area of expertise; Explain his/her area of expertise clearly to others; Not only answer how things are done, but why?In general, the responsibility of the SME is to ensure the facts and details are correct so that the project’s/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices.Labor Category Functional DescriptionsNote: Only up to E05 is offered commercially. Level E06 will not be offered. These levels will correspond to the labor category pricing following this mercial Labor CategoryLevelKnowledgeFunctional ResponsibilityYears of Experience & Education RequirementsADMINA01Limited use and/or application of basic principles, theories, and concepts.Limited knowledge of industry practicesand standards.Solves routine problems of limited scope and complexity following established policies and procedures. Work is closely supervised. Follows specific, detailed instructions. Contributions are usually limited to task-related activities. Errors do not typically have a major effect on the organization.1-3 Years, with Bachelor’s degree or Master’s degree with no experienceA02Frequent use and general knowledge of industry practices, techniques, and standards. Generalapplication ofconcepts andprinciples.Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance. Works under general supervision. Work is reviewed for soundness of judgment and overall adequacy and accuracy. Contributes to the completion of organizational projects and goals. Errors in judgment or failure to achieve results would normally require a moderate expenditure of resources to rectify.3-5 Years, with Bachelor’s degree or Master’s degree with 1-3 Years’ experienceA03Complete understanding andapplication of principles, concepts, practices, and standards. Fullknowledge of industry practices.Develops solutions to a variety of complex problems. May refer to established precedents and policies. Work is performed under general direction. Participates in determining objectives of assignment. Plans, schedules and arranges ownactivities in accomplishing objectives. Work is reviewed upon completion for adequacy in meeting objectives. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization5-8 Years, with relatedBachelor’s degree or Master’s degree with 5 Years’ experienceA04Regularly contributesto the development of new concepts,techniques, andstandards. Considered expert in field within the organization.Develops solutions to complex problems that require the regular use of ingenuity and innovation. Ensures solutions are consistent with organization objectives. Work is performed without appreciable direction. Exercises considerable latitude in determining objectives and approaches to assignment. Effects of decisions are long lasting and heavily influence the future course of the organization. Errors in judgment or failure to achieve results would result in the expenditure of large amounts of company resources.8-10 Years, with relatedBachelor’s degree or Master’s degree with 7 Years’ experienceA05Develops advancedconcepts, techniques, and standards. Develops new applications based on professional principles and theories. Viewed asexpert in field within the business segment.Develops solutions to problems of unusual complexity that require a high degree of ingenuity, creativity, and innovation. Challenges are frequently unique and solutions may serve as precedent for future decisions effecting the entire business segment. Works under consultative direction toward long-range goals and objectives. Assignments are often self-initiated. Virtually self supervisory at the business segment level. Decisions affect the financial, employee, or public relations posture of the organization. Erroneous decisions or recommendations would normally result in failure to achieve goals critical to the major objectives of the business segment.10-15 Years, with relatedBachelor’s degree or Master’s degree with 10 Years’ experienceTECHNICALE01Limited use and/orapplication of basicprinciples, theories,and concepts.Develops solutions to routine technical problems of limited scope. Work is closely supervised. Follows specific, detailed instructions. Contributes to the completion of routine technical tasks. Failure to achieve results can normallybe overcome without serious effect on schedules and programs. 1-2 Years, with a B.S/B.A. in Engineering, Science, or Mathematics or Master’s degree with no experienceE02Frequent use andapplication oftechnical standards,principles, theories,concepts andtechniques.Provides solutions to a variety of technical problems of moderate scope and complexity. Provides solutions to a variety of technical problems of moderate scope and complexity. Works under general supervision. Follows established procedures. Work is reviewed for soundness of technical judgment andadequacy. Contributes to the completion of milestones associated with specific projects. Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in the allocation of additional resources.3-5 Years, with a B.S/B.A. in Engineering, Science, or Mathematicsor Master’s degree with 3 Years’ experienceE03Completeunderstanding andwide application oftechnical theories,and concepts in thefield. Generalknowledge of otherrelated disciplines.Provides technical solutions to a wide range of difficult problems. Solutions are imaginative, thorough, and practicable, and consistent with organization objectives. Works under only general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives. Contributes to the completion of specific programs and projects. Failure to obtain results or erroneous decisions or recommendations would typically result in serious program delays and considerable expenditure of resources.6-10 Years, with a B.S/B.A. in Engineering, Science, or Mathematicsor Master’s degree with 5 Years’ experienceE04Applies extensivetechnical expertise,and has fullknowledge of otherrelated disciplines.Develops technical solutions to complex problems that require the regular use of ingenuity and creativity. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long-term perspective. Guides the successful completion of major programs and mayfunction in a project leadership role. Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives.10-15 Years, with a B.S/B.A. in Engineering, Science, or Mathematics or Master’s degree with 7 Years’ experienceE05Applies advancedtechnical principles,theories, andconcepts. Contributesto the development ofnew principles andconcepts. Exhibits a high degree of ingenuity, creativity and resourcefulness.Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. Often acts independently to uncover and resolve issues associated with the development and implementation of operational programs. Assignments are often self-initiated. Determines and pursues courses of action necessary to obtain desired results. Work only checked through consultation and agreement with others rather than by formal review of supervisor. Develops advanced technological ideas and guides their development into a final product. Erroneous decisions or recommendations would typically result in failure to achieve critical organizational objectives and affect the image of the organization's technological capability.15+ Years, with a B.S/B.A. in Engineering, Science, or Mathematicsor Master’s degree with 10 Years’ experience E06Applies and/ordevelops advancedtechnical technologies, scientific principles,theories and concepts.Viewed within thebusiness segment asexpert within a program or functional area. Performs at an executive level as a technical visionary.Develops information that extends knowledge in a given field, and is often at an executive level making decisions independently without others question or authority. Information may form the basis of newly developed concepts, theories, and products. Plans R&D programs and recommends technological application programs to accomplish long range objectives. Work is checked only to the effectiveness of results obtained, typically requiring a long-term perspective. Designs research and develops advanced new applications resulting in new product/business opportunities for the company. Decisions or recommendations would have a long-term impact on a program’s reputation and business posture.15+ Years, with a B.S/B.A. in Engineering, Science, or Mathematicsor Master’s degree with 13 Years’ experience ................
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