2015 Oregon Veterinary Conference

Oregon Veterinary Conference

March 6 - 8, 2015 Oregon State University

Featuring the International Camelid Health Conference March 5 - 8, 2015

Sponsors

Thank you to the following sponsors for their support of the OVC.

Lanyards Brian Conrad CVPM Dr. Andy Moorhead

Dr. Guillermo Couto

Animal Welfare Track

Saturday's Food Animal Track FA/MA Practitioners Breakfast

Dr. Brianna Schur

Exhbitor Bingo Prize

Dr. Joe Campbell

14th Annual

Oregon Veterinary Conference

March 6 - 8, 2015 Oregon State University

Corvallis

Register Online

You can register your whole team for the conference at ovc

The Oregon Veterinary Medical Association and the Oregon State University College of Veterinary Medicine invite you to join us for the 14th annual Oregon Veterinary Conference on the Oregon State University campus. The OVC is a cooperative effort of the OVMA and OSU CVM with the goal of providing meaningful continuing education to veterinarians, practice managers, technicians, assistants, and staff. This year's conference offers a variety of topics for the medical and practice management aspects of the companion, equine or large animal practice, as well as the opportunity for veterinarians to fulfill their APHIS accreditation renewal CE requirements.

Veterinarian & Healthcare Team Registration Your full conference registration includes Friday's lunch, Saturday's continental breakfast and awards luncheon, Sunday's OVMA business breakfast, all refreshment breaks, access to the Exhibit Hall, and access to the proceedings on the OVMA Web site. One day conference registration includes access to the proceedings on the OVMA Web site, refreshment breaks, and meals planned for the chosen date. A dental anesthesia lab for veterinarians is available at an additional fee (must pre-register, limited attendance). OVC registrants may attend any OVC session on the day(s) they have registered for. You

must register separately for the International Camelid Health Conference (ICHC) in order to attend any of its sessions. ICHC registrants may attend any OVC session.

Spouse or Guest Registration Registration includes Friday's lunch, Saturday's continental breakfast and awards luncheon, Sunday's OVMA business breakfast, all refreshment breaks, access to the Exhibit Hall and access to the proceedings on the OVMA Web site. Note: You must register as staff if you work in or manage the practice and are attending for that purpose.

16 CE credits

-and-

USDA APHIS accreditation

renewal modules

Details

Seating & Room Assignments

In most sessions, seating is theater style. To assist us in making room assignments, please indicate the sessions you will be attending on the registration form.

Childcare

For a list of childcare providers in the Corvallis area, please contact the Corvallis Tourism Board at 800/334-8188.

Dogs

Please note that only service animals are allowed in the CH2M Hill Alumni Center and LaSells Stewart Center.

Proceedings

The proceedings will be available on the OVMA Web site () at least 2 weeks before the meeting. Please include your e-mail address on your registration form to receive notification when the proceedings are available. Please print a hard copy of the notes for the sessions you plan to attend and/or download the files to your laptop, tablet or smartphone for onsite reference.

CE Certificate

Your CE certificate will be included in your registration packet

Speakers

USDA APHIS Accreditation Renewal

Brianna Wilson Schur, DVM

Sponsored by

Veterinary Medical Officer

USDA-APHIS

541/461-0288 * brianna.w.schur@aphis.

Dr. Schur is the Veterinary Service representative in Alaska, Oregon and

Washington. At the OVC she will be presenting training modules for small

and large animal practitioners who want to fulfill their Category 1 or

Category 2 federal accreditation requirements.

Module 1 Introduction to NVAP Module 2 The Role of Agencies & Health

Certificates Module 3 Foreign Animal Diseases, Program Diseases &

Reportable Diseases Module 5 Vesicular Diseases Module 9 Interstate

and International Health Certificates for Category 1 Module 12 Animal

Disease Traceability

Companion Animal

Jean Battig, DVM, DAVDC

Owner, Animal Dental Clinic, Portland 503/292-4533 * info@ After working as a state veterinarian for greyhound and thoroughbred race tracks, she moved to Fairbanks, Alaska, where she eventually opened a veterinary clinic. Upon her return to Oregon, she purchased Animal Dental Clinic. Dental Nerve Blocks for Cats & Dogs: Hands-On Lab See description under Dr. Heidi Shafford.

Brian Bowers, PharmD, FSVHP

Pharmacy Director, Veterinary Teaching Hospital, Oregon State University CVM 541/737-6863 * brian.bowers@oregonstate.edu Dr. Bowers earned his pharmacy degree from the Mylan School of Pharmacy at Duquesne University. As part of his role with the College of Veterinary Medicine's pharmacy, he instructs veterinary students about regulatory/legal concepts of drugs and drug compounding. Veterinary Prescriptions & Pharmacies Discussion will take a look at concerns and challenges with prescriptions and the importance of communication between the veterinary practitioner and the pharmacist.

Leah Cohn, DVM, BS, DVM, PhD, DACVIM

Professor Small Animal Medicine, University of Missouri 573/882-7821 * cohnl@missouri.edu As a veterinary specialist, Dr. Cohn focuses on infectious, immunemediated and respiratory diseases. She also is involved in comparative medicine, collaborating with colleagues at Missouri to find better asthma treatments for both cats and humans. Pattern-Based Approach to Respiratory Distress Focus will be on localization of disease causing distress through simple techniques including observation of respiratory pattern. Observation is often sufficient enough to provide medical stabilization and narrow diagnostic plans. Respiratory Diagnostic Sampling Examination can help localize respiratory disease

and narrow a list of differential diagnosis, but confirmation often depends on somewhat invasive sampling methods. We'll focus on indications, contraindications, and methods for invasive respiratory sample collection, including "blind" bronchoalveolar lavage. Canine Infectious Respiratory Disease Complex CIRDC is a complex involving contributions from environment and health as well as pathogens. We'll address the wellknown and lesser known pathogens involved in CIRDC. Tracheal Collapse: Common Cause of Canine Cough Severity ranges from mild to life-threatening. We'll cover diagnosis and its pitfalls, as well as medical and invasive treatment options for tracheal collapse. Treatment of Feline Asthma Asthma in cats can sometimes result in mortality as well as morbidity. We'll describe the standard methods for treatment, and will briefly mention therapies that have been proposed but are "not ready for prime time." Chronic Nasal Discharge Nasal discharge is a common complaint. We will discuss differential diagnosis and how to try to confirm a diagnosis given the variable wishes of pet owners. Respiratory Case Challenges This potpourri of clinical cases will highlight diagnostic or therapeutic dilemmas associated with respiratory disease in pets at Dr. Cohn's hospital.

Guillermo Couto, DVM, DACVIM-Internal Medicine & Oncology

Sponsored by

Couto Veterinary Consultants

614/851-0650 * coutovetconsultants@

Dr. Couto, former professor of Internal Medicine and Oncology at The

Ohio State University, is an internationally recognized expert in the fields of

veterinary oncology, hematology, and Greyhound medicine. He has co-

authored the best-selling Small Animal Internal Medicine textbook (Elsevier)

and has published more than 150 scientific articles in peer-reviewed

journals, and 150 book chapters.

What is this CBC Telling Me? This case-based lecture will emphasize

how to integrate numbers, graphics, and smears from CBC analyzers.

Remember, not all the values within the reference intervals are normal!

Anemia Case Challenges Is the anemia regenerative, non-

regenerative, or due to iron deficiency? A simple recipe to classify and

diagnose anemia in dogs and cats. Is It Infectious or Immune-

Mediated? How often do we wonder if our patient with systemic disease

has an infection or it is immune-mediated? How often do we see both in

the same patient? Cases will be used to illustrate these aspects. Fever of

Unknown Origin Case Challenges Do all dogs and cats with fever have

infection? No! This case-based seminar will emphasize how to use the

history, PE, CBC, chemistry, and UA to diagnose FUO. What Can I Do

for My Cancer Patient? You can successfully treat a variety of cancer

patients in your practice! You just need the right approach. This seminar

will emphasize when to treat and when to refer. Cytology for the

Practitioner A clinician who is a good cytologist is usually better than an

excellent clinical pathologist! You can easily diagnose the 10 most common

lesions under your microscope! Oncology Case Challenges A variety of

cases will be used to discuss how to diagnose and treat cancer patients in

your clinic. Hematology Case Challenges A variety of cases will be

used to discuss how to diagnose and treat hematology patients in your

clinic.

Andy Moorhead, DVM, MS, PhD

Sponsored by

Assistant Research Scientist & Small Animal

Parasitologist, University of Georgia

706/542-3473 * amoorhead@uga.edu

Dr. Moorhead joined the Department of Infectious Diseases at the College

of Veterinary Medicine in 2008. His primary interests are in the emergence

of anthelmintic resistance in filarial worms, specifically Dirofilaria immitis and

Brugia malayi, as well as the role of host-specific cues on filarial

development.

Parasitology in Practice, Including Heartworm This track will review

diagnostics and parasite transmission, as well as examine new trends and

topics. Special attention will be given to heartworm disease, intestinal

parasites, and parasite prevention.

G. Diane Shelton, DVM, DACVIM, PhD

Professor, Department of Pathology, University of California, San Diego 858/534-1537 * gshelton@ucsd.edu After graduating from the veterinary program at UC Davis, Dr. Shelton held an internship in small animal medicine and surgery at Michigan State University and a residency in small animal internal medicine at the University of Pennsylvania. She was a post-doctoral fellow in the Receptor Biology Laboratory at the Salk Institute in La Jolla, then moved to UC San Diego where she became a member of the Department of Pathology and established the Comparative Neuromuscular Laboratory. Muscle and Nerve Biopsies: Are They Really Useful? The session will cover indications for collection of muscle and nerve biopsies, how to collect and appropriately process biopsies and what can be learned from them. Inherited Muscle Disease & Genetic Testing With the popularity of purebred dogs, inherited muscle diseases are being recognized with more frequency. This session will describe breed inherited myopathies and availability for genetic testing. Inflammatory and Necrotizing Myopathies: Diagnosis and Treatment This session will discuss the diagnosis and treatment of inflammatory myopathies including immunemediated masticatory muscle myositis, polymyositis, infectious myositis and paraneoplastic myositis, and necrotizing myopathies from toxic or infectious causes. Weakness in the Senior Dog: More than Old Age System diseases that cause muscle wasting and weakness in senior dogs will be discussed, including endocrine disorders such as hypothyroidism and Cushing's syndrome, mitochondrial myopathies and myopathies associated with increased autophagy. Advances in Feline Neuromuscular Disease Peripheral neuropathies in pure-bred and mixed breed cats have recently been reported. This session will describe the clinical presentation as well as specific treatments where available and prognosis. Myasthenia Gravis: Congenital and Acquired This is the most common neuromuscular disease diagnosed in dogs and occurs less frequently in cats. Congenital myasthenia is a rare disorder only reported in a few breeds. This session will focus on the diagnosis and treatment of autoimmune MG in both dogs and cats. Clinical Case Studies & Questions Clinical cases will be presented in a "What's your diagnosis" format and covering the spectrum of diseases covered in the earlier sessions.

Heidi Shafford, DVM, PhD, DACVA

Owner, Veterinary Anesthesia Specialists, LLC, Clackamas, OR 503/805-5515 * shafford@ Dr. Shafford had intentions of becoming a dairy practitioner after graduating from the veterinary program at Colorado State University. Instead, she discovered a strong interest in alleviating pain in animals and pursued a residency and graduate training in anesthesiology and pain management at the University of Missouri. Dental Nerve Blocks for Cats & Dogs: Hands-On Lab Improve your confidence, skill and success performing dental nerve blocks. Gain hands-on experience performing a variety of dental nerve blocks in canine and feline tissues. Participants will learn practical details and safe techniques, choice of appropriate nerve block, anatomical variations and medication options. Return to your practice ready to use dental nerve blocks in patients undergoing extractions and other types of oral surgery. DVMs only. Register today because space is limited. Fee applies. See registration form for details.

Susanne Stieger-Vanegas, DrMedVet, PhD, DECVDI

Assistant Professor, Radiology, Oregon State University CVM 541/737-4812 * susanne.stieger@oregonstate.edu Dr. Stieger-Vanegas is the Section Head of Veterinary Diagnostic Imaging at OSU CVM. Her clinical research interests include cancer imaging, thoracic and abdominal CT imaging in small animals and New World camelids. She is specifically interested in developing better protocols for imaging the heart, lungs and abdomen using CT. Radiographic Imaging of the Feline Thorax: Cats Are Unique The pathophysiologic response of the feline lung is unique and may cause challenges in interpreting thoracic radiographs. It is not uncommon to apply the knowledge we have from dogs with pulmonary disease to cats. However, not all this knowledge is directly applicable to cats. This session will focus on discussing the importance and meaning of radiographic findings in cats with respiratory disease. Imaging Modalities for Diagnosing Pulmonary Diseases in Small Animals Multiple imaging modalities are available for diagnosing pulmonary diseases in dogs and cats. Which tests are best for diagnosis of different pulmonary disease? This session will present an overview and discussion of the most useful tests including what value ultrasound has in the evaluation of pulmonary disease and when advanced imaging, such as CT, is most valuable.

Equine

Lynn Caldwell, DVM

Owner, Silverton Equine Veterinary Services, Silverton, OR 503/873-5375 * lac4492@ A graduate of the veterinary program at Purdue University, Dr. Caldwell has written articles and papers on equine dentistry and has presented on the topic at veterinary conferences. She is a former chair of the AAEP's Dentistry Committee. Equine Dentistry: How to Exam, Chart & Plan Your Treatment

Harold McKenzie III, DVM, MS, DACVIM

Associate Professor, Large Animal Medicine Virginia-Maryland College of Veterinary Medicine hmckenzie@vt.edu After graduating from the University of Georgia's veterinary program, Dr. McKenzie was engaged in private equine practice in Maryland. He is the author or co-author of more than 30 journal articles and more than 10 book chapters. His research interests include respiratory disease, aerosol therapy, critical care and endocrinology. Anthelmintic Resistance: Should We be Worried? Anthelmintic resistant cyathostomins and ascrids are highly prevalent and veterinarians are being challenged to address these issues. Discussion will cover AAEP guidelines and current research initiatives to confront these problems. Selected Topics in Rational Antibiotic Therapy Increasingly, practitioners will discover that the drug of choice is no longer a viable option or a newer compound is the "drug du jour." A significant challenge is actually getting the antibiotics into the horse along with the risks associated with unabsorbed drug disrupting the normal gut microflora. This talk will focus on current issues associated with different classes of antibiotics. Adult Respiratory Infections Respiratory infections are common in horses and result in considerable losses in days out of work and expenses. The most prevalent viral agents include equine influenza and herpes virus. Additionally, Streptococcus equi subsp. equi (strangles) will be discussed including diagnostic and management approaches to control/minimize their impact. Inflammatory Airway Disease * Nutritional Support for Sick Foals

Stephen O'Grady, DVM, MRCVS Virginia Therapeutic Farriery, Marshall, VA 540/364-4450 * sogrady@ Dr. O'Grady was a professional farrier for 10 years prior to obtaining his veterinary degree from the University of Pretoria in South Africa. In 2003, Dr. O'Grady opened his referral equine practice in Virginia with a focus on foot disease and therapeutic farriery. He has published 25 peer-reviewed papers, numerous additional papers in the farrier literature, has written 10 book chapters and edited two editions of Veterinary Clinics of North America. Form and Function of the Equine Foot As It Pertains to Farriery * Management of the Club Foot: Birth to Maturity * Management of Acute and Chronic Laminitis: A Reality Check * Sheared Heels and the Correlation to a Quarter Crack

Food Animal

Joe Campbell, DVM

Sponsored by

Senior Professional Services Veterinarian

Cattle Division, Boehringer Ingelheim Vetmedica

719/331-3519 * joe.campbell@boehringer-



Prior to joining Boehringer Ingelheim, Dr. Campbell was in a mixed animal

practice for 18 years in Indiana. He provides technical support and

consultation, but also works with product development, field studies and

market support.

Herd Management in Preventing Trichomoniasis * Role of

Vaccinations in Managing IBR and BVD

Charles Estill, VMD, PhD, DACT

Associate Professor, Rural Veterinary Practice & Theriogenology Oregon State University CVM 541/737-7667 * charles.estill@oregonstate.edu In addition to his position with the CVM, Dr. Estill is the Extension Veterinarian with Animal and Rangeland Sciences at OSU. His research interests include nutrition and reproduction in sheep and goats. He is a board member of the Northwest Equine Practitioners' Association. Stepping Up to the Plate: The Hows and Whys of Pain Control in Food Animals The food production industry is increasingly being asked to address issues of animal welfare, of which pain management in livestock is an important component. Dr. Estill will discuss the practitioner's role in meeting this expectation.

Brad LeaMaster, DVM

State Veterinarian, Oregon Department of Agriculture ? Animal Health 503/986-4680 * bleamaster@oda.state.or.us Dr. LeaMaster has extensive experience with regulatory veterinary medicine, working with USDA-APHIS in both Salem and Portland and with the ODA as a field veterinarian and in his current position as the State Veterinarian. Status Update: Animal Health Division

Katie Mrdutt, DVM

Sponsored by

Outreach Specialist, Wisconsin VMA

608/514-5089 * mrdutt@

After graduating from the University of Minnesota's veterinary program, Dr.

Mrdutt operated a cow/calf operation with her husband. She also

practiced as a large animal veterinarian, with an emphasis on dairy

production systems, before joining the Wisconsin VMA.

Food Armor: HAACP for Proper Drug Use There is ongoing consumer

and regulatory concern about drug use practices in the dairy industry. This

daylong session will explore a proven 6-step program that identifies

potential risks (hazards) and provides the know-how and action plan to

implement safeguards and management practices (critical control points),

creating an achievable HACCP plan. With veterinarian oversight,

producers can evaluate their drug use and, in most cases, find economic

gains when using less drugs (label treatment) with shorter withholds,

resulting in fewer days out of milk production. Note: All DVM attendees will

receive a resource tool kit to help implement the HACCP program on client

farms.

Animal Welfare

Sponsored by

Cheryl Eia, JD, DVM, MPH

Coordinator of Emergency Preparedness and Response, Assistant Director, Scientific Activities Division, AVMA 847/285-6633 * ceia@ Dr. Eia provides technical and scientific expertise to the AVMA Committee on Disaster and Emergency Issues and coordinates the VMAT team. Prior to joining the AVMA, she worked at the Center for Food Security and Public Health at Iowa State University where she developed educational and training materials for veterinarians and others involved in animal emergency management and response.

Disasters: Preparing for the Worst Bad things happen to good people! Are you prepared to get your clinic up and running following a disaster? A flood? A fire that ravages the clinic? A truck that crashes through your front door? This session will identify the "bad stuff" that can happen and through interactive discussion take a look at how you can be prepared to mitigate and fix the damages.

creating systems and structures to create a consistent and timely experience that encourages client devotion for years to come. How to Build Innovation in Your Practice Often when we achieve success we celebrate but forget to continue to change and innovate. Soon, we find we have lost our edge and differentiation to other veterinary clinics in the area. Specific case examples will be evaluated to help re-start the innovation train.

Thomas Kelly

Vice President, Hub International Midwest, Chicago, IL 312/279-4630 * thomas.kelly@ Mr. Kelly is part of the AVMA's Professional Liability Insurance Trust team and will co-present with Dr. Eia on risk management and disaster preparedness.

Practice Leadership & Team Development

Brian Conrad, CVPM

Sponsored by

Practice Manager, Meadow Hills Veterinary Center

Kennewick, WA

509/736-1025 * bconrad@

Mr. Conrad lectures internationally on a wide variety of topics challenging

the veterinary profession using practice and "real-life" examples that keep

his audiences engaged and enthused. He is a contributor to Veterinary

Economics and Firstline magazines, and currently serves as vice president

for the Veterinary Hospital Managers Association.

Say This, Not That We will look at the many ways we attempt to positively

communicate to clients, yet they year something completely different in

regards to their pets, our clinic policies, fee schedule and/or treatment

and/or surgical plans. We will focus on specific instances to where we can

re-invent our messages to clearly and concisely make the client

connection. Be Sherlock: Uncovering the Mystery of What Clients

Want and Need We want to clue in the participants into watching for

signs, indications and symptoms the client is not happy. We see often

where a client will walk away from a practice without saying a word. We

lose out on a paying client, with the worst part not knowing why. The

session will establish techniques the doctors and support staff can use to

catch the client before it's too late. Forget the WOW ? Let's Make it Easy

for Our Clients The majority of businesses focus on exceeding client

expectations, yet several recent studies suggest this has little effect on client

loyalty. We'll look at a paradigm shift and discuss how we can make it

easier for our clients to do business with our clinics instead of spending so

much time on trying to create WOW service. Putting the Client in the

Driver's Seat Our clients' needs and wants have changed in the last five

years. Loyalty is at an all-time low. Clients are willing and have money to

spend, but they are going to set the ground rules. By using systems and

communication styles that allow the client to feel they are in charge will

further solidify their loyalty and increase compliance to our

recommendations. Chicken Soup for the Ailing Profession: How

Veterinarians Can Find Renewed Financial Health We'll look at how

we can increase our bottom line during the financial struggles of the last 5-

7 years and will evaluate our expenditures and our services and products

each clinic offers. The session will evaluate specific instances of financial

struggles and how to overcome many of the negative trends. Steps to

Lock In a Lifetime of Compliance Too many of us don't pay enough

attention to our number one asset: our client database. We'll address

Wendy Myers, MS

Owner, Communication Solutions, Denver, CO 720/344-2347 * wmyers@ Ms. Myers has provided training on communication skills to more than 4,500 veterinary practices in the United States and Canada. She presents at national conferences and is published in various veterinary publications. She also is a partner in Animal Hospital Specialty Center, an AAHAaccredited referral practice in Highlands Ranch, CO. Have Receptionists Speak with Confidence The front office team needs to deliver five-star service no matter how busy the day gets, as the ability to be both friendly and efficient directly impacts client satisfaction and retention. This session will focus on tools and training that will get you there. Secrets of Effective Scheduling How long are clients willing to wait? Fifteen minutes, according to a recent study of 10,000 human medicine patients. Veterinary practices risk losing clients if wait times exceed expectations, and yet the schedule can easily spiral out of control without an organized and efficient system for scheduling patients. This session will address how you can maintain control in an often hectic work environment. Creating Great First Impressions for New Clients To sustain a healthy, growing practice, a veterinary hospital needs 25 to 30 new clients per fulltime doctor each month. Because the average bonding rate of new clients is 60%, the healthcare team needs to create powerful first impressions that keep clients coming back. Learn how to make new clients feel like family, from the scheduling phone call to checkout. Creating a Comforting Euthanasia Experience Saying goodbye to a beloved family pet is an emotional and difficult decision for pet owners. Remember, half of what you care for is on the other end of the leash ? people. Get advice on how scheduling attended and unattended euthanasia appointments, grief counseling resources, and how to prepare the exam room. Discover body language and listening techniques that will comfort your clients.

Phil Seibert Jr., CVT

Owner, Safety Vet ? Consulting, Calhoun, TN 423/336-1925 * phil@ Mr. Seibert Jr. consults with veterinary hospitals across the country and specializes in helping practices implement the most practical solutions to the everyday problems of clinical practice. OSHA Stuff You Really Need to Know Every practice must comply with OSHA's safety rules and they have just updated some of them. In this session we'll discuss the new hazard materials labeling rules and several of the pending changes to other rules. We'll also spend time exploring some of the most commonly violated or cited of the existing regulations.

Technicians & Assistants

Megan Brashear, BS, CVT, VTS (ECC)

Education Manager, Dove Lewis Emergency Animal Hospital Portland, OR 971/255-5927 * mbrashear@ As the education manager for Dove Lewis, Ms. Brashear helps to provide training to both the hospital's employees and technicians worldwide through in-person lectures and videos available at On the Floor@Dove. Critical Thinking Skills The session looks at critical thinking skills and the role it plays in everyday practice. Interactive case studies will provide the foundation for discussion. Coping with Anesthetic Emergencies An overview of normal monitoring parameters, with a discussion on abnormal vital signs under anesthesia ? drugs, procedures, patient condition. Options for treatment, plus outcomes, will be explored. The Cry of the Blocked Cat The session will address the presenting complaint and triage of urinary obstruction in cats. The importance of electrolyte monitoring and treatment/monitoring of hyperkalemia will be covered. Client education regarding post-hospitalization care of both crystalluria and FIC will be discussed. When Fluids Aren't Enough Blood pressure monitoring will be examined for treating hypotension. Factors causing hypotension and a review of fluid therapy guidelines will be covered. Case studies will round out the session.

Karyn Bird, DVM, PhD, DACVP

Quality Manager, Veterinary Diagnostic Laboratory Oregon State University CVM 541/737-2141 * karyn.bird@oregonstate.edu In addition to her role with the VDL, Dr. Bird is an Assistant Professor in Microanatomy with the veterinary program at Oregon State University. Sampling & Transport to Diagnostic Success Do you have problems deciding how to get the best sample for diagnostics? Are you getting reports with "mixed environmental" or "contaminated" or "nondiagnostic" as the main result? The Veterinary Diagnostic Lab will provide you with tips on how to obtain better samples and how to better package them for shipping to provide you with more valuable diagnostic results. With prizes!

Liz Hughston, RVT, CVT, VTS (ECC)

Senior Emergency/ICU Technician, Adobe Animal Hospital, Los Altos, CA 408/978-1163 * mackhughston@ Aside from her role as the lead emergency technician with Adobe Animal Hospital, Ms. Hughston presents internationally to veterinary technicians. She serves on the continuing education and regulation committees of the California Registered Veterinary Technician Association and is co-chair of the Mentor Committee for the Academy of Veterinary Emergency and Critical Care Technicians. Rule of 20: Nursing Skills for Technicians We will discuss Kirby's Rule of 20 and its role in helping technicians organize and deliver excellent patient care every day. Let's Do Math: CRI for Clinical Practice A practical look at the importance of and challenges with constant rate infusions. Play Nice! Drug Interactions Every Technician Should Know Technicians are instrumental in both administering medications and ensuring the safety of patients receiving them, so it's important to know how drugs interact with each other. We will cover common medications used in practice and how they interact ? both positively and negatively ? as

well as basic pharmacokinetics. Nursing Care for the Megaesophagus Dog Learn about common clinical signs, diagnosis and treatment options. Nutritional requirements, feeding strategies, and treatment of common complications will be explored, as well as owner education and support. Wrap It Up: Wound Healing & Bandaging The session will look at the stages of wound healing and the technician's role in wound care and management. We will discuss bandage construction and tips and tricks for applying the perfect bandage for every situation. The most common bandages we place in practice will be outlined as well as new wound management and bandaging techniques that are on the horizon. Your Best Staff: Developing a Training Program Learn from two technicians how to initiate, gain support from your entire team, and retain great staff members through a custom training program that you create.

Wendy Myers, MS

Owner, Communication Solutions, Denver, CO 720/344-2347 * wmyers@ Ms. Myers has provided training on communication skills to more than 4,500 veterinary practices in the United States and Canada. She presents at national conferences and is published in various veterinary publications. She also is a partner in Animal Hospital Specialty Center, an AAHAaccredited referral practice in Highlands Ranch, CO. Best Practices: Exam Room Communications Your ability to communicate confidently with clients during exams influences their decisions for diagnostics, preventatives, dentistry and any needed treatments. Discover how to project a professional image, engage clients in exams, and use teaching tools that lead to acceptance of your recommendations. Creating the Client Experience Learn techniques for scheduling, appointment confirmation, and email communication before the exam to set expectations. Discover ways to show value for your professional service and create a communication plan for contact between care.

Phil Seibert Jr., CVT

Owner, Safety Vet ? Consulting, Calhoun, TN 423/336-1925 * phil@ Mr. Seibert Jr. consults with veterinary hospitals across the country and specializes in helping practices implement the most practical solutions to the everyday problems of clinical practice. Safety Issues for Veterinary Hospitals An upbeat presentation about the common hazards of a veterinary hospital and ways individuals can avoid unnecessary risk. We'll discuss the principles of safety, prevention of zoonotic diseases, precautions for working with chemicals, worker rights and responsibilities and much, much more. This seminar is consistently rated one of the best safety programs by participants. Rules for Running the Veterinary Pharmacy In this session we'll cover some of the more common myths and explain the rules of operating the veterinary practice pharmacy so they are easy to understand. We'll look at where veterinary practices are running into trouble (including controlled substances) and discuss how you can protect the practice while meeting the needs of your patients.

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