CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Students need to understand the concept of diversity since it is an importance trend in the workplace today. Use PPTs 1-3 as you introduce the Learning Objective 1 and the definition of diversity. ... PPT 7 should be used with Learning Objective 4, pages 196-201. ... There is often a natural unconscious tendency to raise your voice; but if you ... ................
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