Www.alamancecc.edu
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To better serve you, please review our sample course list and contact us to discuss your company’s present or future training needs.
CULTURAL LEADERSHIP SERIES
Leadership Millennium Certificate Options
(Course options ranging from 2 - 6 hours – select 1 or multiple) Download Brochure
Human Resources Management Options
(Course options ranging from 2 - 6 hours) Download information sheet
Workplace Cultures: Customer Service Options
(Course options ranging from 2- 4 hours) Download information sheet
TECHNICAL FUNDAMENTAL SERIES
Technical Maintenance Options
(Course options ranging from 20 to 40 hours of technical maintenance) Download information sheet
Technical Basic Specific Options
(Course options ranging from 6 – 12 hours of technical basics specific) Download information sheet
Microsoft® 2003/2007/2010 Computer Options
(8 hour courses) Download information sheet
LEAN/SIX SIGMA SERIES
Lean Six Sigma Training & Certification Options Download Brochure
Contact us to discuss your company’s specific training needs!
Jeff Bright, Assistant to President, Director, Business & Industry Services
P.O. 8000 Graham, NC 27253-8000 336-506-5207 jeffrey.bright@alamancecc.edu
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Corporate and Workforce Training
Sample Training Course List
Growth Structure Training
Enrichment Skills
____Interviewing101 ____Time Management ____Retention Skills ____Managing Stress ____Maximizing Customer
Service ____Effective Team Meetings
____Business Letter Writing ____Preventing Sexual
Harassment ____Recognizing and Rewards ____Disciplining and Dismissing
____ Maintaining Your Energy
Level ____Employee Performance
Appraisal
____Going from Good to Great
____Challenges of the Legal
Environment
Personal Structure Training
Self Oriented Skills
Leadership 1
____Attitude
____Understanding Social
Structure in the Workplace
____Understanding Generation
Gaps in the Workplace
Leadership 2
____Values and Ethics
____Assessments
____Simulations
____Hat Factory
Logistic Structural Training
Task Oriented Skills
Knowledge and Formation
____Workplace Organization
____Professional Boundaries
____Dealing with Change
Goals and Objectives
____Establishing Goals & Objectives
____Innovative Thinking
____Seeking Consensus by Negotiation
Communication Process
____The Communication Process
____Sending Messages
____The Art of Listening
Decision Making Process
____Successful Problem Solving
____Tools and Strategies
____Continuous Process Improvement
Social Structure Training People Oriented Skills
Leading by Example
____Creating a Positive
Impression
____How to Motivate
____Maintaining a High Morale
Sharing and Coaching
____Art of Persuasion
____Conflicts and Office Politics
____Giving and Receiving Feedback
Sharing and Coaching
____Turning Groups into Teams
____Dynamics of a Group
____Coaching and Counseling
Trust & Confidence
____Character Building
____Understanding Diversity
____Create an Environment of
Respect
_____Introduction to Human Resource Management
_____Employment Laws and Regulations
_____Recruitment, Selection and Personnel Planning
_____Testing and Assessment
_____Compensation and Benefits
_____Human Resource Management Applications
_____Principles of Supervision
Workplace Culture (Preparation)
____Mission Statement
____Vision & Core Values
____Strategic Goals & Objectives
Customer Contact Skills
____Defining Your Customers: Who Are They?
____Customer Relations: Where Are You Now?
____Customer Loyalty & Satisfaction: Keep Them Coming Back
____Handling Complaints: Getting Positive Results
____Difficult Customers: Challenges that Create Opportunities
Personal Effectiveness
____Effective Communications - Listening Skills
____Critical Thinking: Getting to the Heart of the Matter
____Problem Solving: Strategies That Work
____Emotional Intelligence: Your Feelings Count
____Interpersonal Skills: Winning Ways
____Teamwork: All For One and One For All
Industry Process Implementation
____Standards and Principles: Understanding the Nuts & Bolts
____Workplace Processes: Systems that Work – How User Friendly Helps Profitability
____Quality Service: Expectations and Needs - What Customers Want
____Creating a Positive Image: Looking to the Future
New Technology
____Web Contacts and Emails: 21st Century Customer Service Skills
____Telephone Techniques: Making it Work
____Call Centers: Best Practices – The Good and The Bad
_____ Basic Electricity
_____ Electrical Troubleshooting
_____ SPC (Applied Statistical Principles and Techniques)
_____ PLC (Programming of Logic Controllers)
_____ CNC (Computer Numerical Control machines) Concepts, Milling, and Turning
_____ Motors and Controls
_____ Hydraulics and Pneumatics
_____ ISO Internal Auditor Certification
_____ ISO Quality/Management Standards
_____ Industry Math
_____ GD and T (Geometric Dimension and Tolerance)
_____ Blueprint Reading
_____ Quality Control
_____ Safety Training (1 to 30)
• Hazardous materials transportation training (DOT)
• Hazardous communication (HAZCOM)
• Hazardous materials operations & emergency response (HAZWOPER)
• Fire extinguisher use (NO HANDS ON COMPONENT)
• First aid/CPR/AED (Red Cross & National Safety
Council formats)
• NSC First Aid/CPR/AED
• NSC CPR/AED
• OSHA top 25 most commonly violated standards
• Safety Plan/Programs assistance
• Workplace safety assessments
• Combustible dust
• Hazardous Recognition
• Chemical Hygiene
• Bloodborne Pathogens
• Lift truck operator training
• Aerial platform training
• Confined space
• OSHA (10 to 30 hours)
• Personal protective equipment
• Flammable materials
• Overhead cranes
• Slings / lifting devices
• Material handling
• Hand / power tool safety
• Fall protection
• Safety committees
• Workplace violence
• Ergonomics
• OSHA inspections
• Machine guarding
• Electrical equipment
• Electrical safe work practices
• Arc Flash(NFPA 70E)
• Walking / working surfaces
• Respiratory protection
• Heat stress
• Outdoor Hazards
_____Introduction to Computers for Beginners
_____Computer Basics for: XP Vista Windows
_____New Technology
_____Internet Fundamentals
Introduction, Intermediate, and Advanced Level Training in:
_____Word
_____Excel
_____PowerPoint
_____Publisher
_____Access
_____Project
Select Course to download information sheet
_____ACC White Belt On-Site Training
_____ACC Yellow Belt Certification Training
_____Lean Office On-Site Training
_____Lean 100 Production Training
_____Green Belt On-Site Project
_____ACC/NCSU Green Belt Training and Certification
_____ACC/NCSU Black Belt Training and Certification
_____ACC/NCSU Black Belt Training and Certification
Select Course to download information sheet
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