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To better serve you, please review our sample course list and contact us to discuss your company’s present or future training needs.

CULTURAL LEADERSHIP SERIES

Leadership Millennium Certificate Options

(Course options ranging from 2 - 6 hours – select 1 or multiple) Download Brochure

Human Resources Management Options

(Course options ranging from 2 - 6 hours) Download information sheet

Workplace Cultures: Customer Service Options

(Course options ranging from 2- 4 hours) Download information sheet

TECHNICAL FUNDAMENTAL SERIES

Technical Maintenance Options

(Course options ranging from 20 to 40 hours of technical maintenance) Download information sheet

Technical Basic Specific Options

(Course options ranging from 6 – 12 hours of technical basics specific) Download information sheet

Microsoft® 2003/2007/2010 Computer Options

(8 hour courses) Download information sheet

LEAN/SIX SIGMA SERIES

Lean Six Sigma Training & Certification Options Download Brochure

Contact us to discuss your company’s specific training needs!

Jeff Bright, Assistant to President, Director, Business & Industry Services

P.O. 8000 Graham, NC 27253-8000 336-506-5207 jeffrey.bright@alamancecc.edu

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Corporate and Workforce Training

Sample Training Course List

Growth Structure Training

Enrichment Skills

____Interviewing101 ____Time Management ____Retention Skills ____Managing Stress ____Maximizing Customer

Service ____Effective Team Meetings

____Business Letter Writing ____Preventing Sexual

Harassment ____Recognizing and Rewards ____Disciplining and Dismissing

____ Maintaining Your Energy

Level ____Employee Performance

Appraisal

____Going from Good to Great

____Challenges of the Legal

Environment

Personal Structure Training

Self Oriented Skills

Leadership 1

____Attitude

____Understanding Social

Structure in the Workplace

____Understanding Generation

Gaps in the Workplace

Leadership 2

____Values and Ethics

____Assessments

____Simulations

____Hat Factory

Logistic Structural Training

Task Oriented Skills

Knowledge and Formation

____Workplace Organization

____Professional Boundaries

____Dealing with Change

Goals and Objectives

____Establishing Goals & Objectives

____Innovative Thinking

____Seeking Consensus by Negotiation

Communication Process

____The Communication Process

____Sending Messages

____The Art of Listening

Decision Making Process

____Successful Problem Solving

____Tools and Strategies

____Continuous Process Improvement

Social Structure Training People Oriented Skills

Leading by Example

____Creating a Positive

Impression

____How to Motivate

____Maintaining a High Morale

Sharing and Coaching

____Art of Persuasion

____Conflicts and Office Politics

____Giving and Receiving Feedback

Sharing and Coaching

____Turning Groups into Teams

____Dynamics of a Group

____Coaching and Counseling

Trust & Confidence

____Character Building

____Understanding Diversity

____Create an Environment of

Respect

_____Introduction to Human Resource Management

_____Employment Laws and Regulations

_____Recruitment, Selection and Personnel Planning

_____Testing and Assessment

_____Compensation and Benefits

_____Human Resource Management Applications

_____Principles of Supervision

Workplace Culture (Preparation)

____Mission Statement

____Vision & Core Values

____Strategic Goals & Objectives

Customer Contact Skills

____Defining Your Customers: Who Are They?

____Customer Relations: Where Are You Now?

____Customer Loyalty & Satisfaction: Keep Them Coming Back

____Handling Complaints: Getting Positive Results

____Difficult Customers: Challenges that Create Opportunities

Personal Effectiveness

____Effective Communications - Listening Skills

____Critical Thinking: Getting to the Heart of the Matter

____Problem Solving: Strategies That Work

____Emotional Intelligence: Your Feelings Count

____Interpersonal Skills: Winning Ways

____Teamwork: All For One and One For All

Industry Process Implementation

____Standards and Principles: Understanding the Nuts & Bolts

____Workplace Processes: Systems that Work – How User Friendly Helps Profitability

____Quality Service: Expectations and Needs - What Customers Want

____Creating a Positive Image: Looking to the Future

New Technology

____Web Contacts and Emails: 21st Century Customer Service Skills

____Telephone Techniques: Making it Work

____Call Centers: Best Practices – The Good and The Bad

_____ Basic Electricity

_____ Electrical Troubleshooting

_____ SPC (Applied Statistical Principles and Techniques)

_____ PLC (Programming of Logic Controllers)

_____ CNC (Computer Numerical Control machines) Concepts, Milling, and Turning

_____ Motors and Controls

_____ Hydraulics and Pneumatics

_____ ISO Internal Auditor Certification

_____ ISO Quality/Management Standards

_____ Industry Math

_____ GD and T (Geometric Dimension and Tolerance)

_____ Blueprint Reading

_____ Quality Control

_____ Safety Training (1 to 30)

• Hazardous materials transportation training (DOT)

• Hazardous communication (HAZCOM)

• Hazardous materials operations & emergency response (HAZWOPER)

• Fire extinguisher use (NO HANDS ON COMPONENT)

• First aid/CPR/AED (Red Cross & National Safety

Council formats)

• NSC First Aid/CPR/AED

• NSC CPR/AED

• OSHA top 25 most commonly violated standards

• Safety Plan/Programs assistance

• Workplace safety assessments

• Combustible dust

• Hazardous Recognition

• Chemical Hygiene

• Bloodborne Pathogens

• Lift truck operator training

• Aerial platform training

• Confined space

• OSHA (10 to 30 hours)

• Personal protective equipment

• Flammable materials

• Overhead cranes

• Slings / lifting devices

• Material handling

• Hand / power tool safety

• Fall protection

• Safety committees

• Workplace violence

• Ergonomics

• OSHA inspections

• Machine guarding

• Electrical equipment

• Electrical safe work practices

• Arc Flash(NFPA 70E)

• Walking / working surfaces

• Respiratory protection

• Heat stress

• Outdoor Hazards

_____Introduction to Computers for Beginners

_____Computer Basics for: XP Vista Windows

_____New Technology

_____Internet Fundamentals

Introduction, Intermediate, and Advanced Level Training in:

_____Word

_____Excel

_____PowerPoint

_____Publisher

_____Access

_____Project

Select Course to download information sheet

_____ACC White Belt On-Site Training

_____ACC Yellow Belt Certification Training

_____Lean Office On-Site Training

_____Lean 100 Production Training

_____Green Belt On-Site Project

_____ACC/NCSU Green Belt Training and Certification

_____ACC/NCSU Black Belt Training and Certification

_____ACC/NCSU Black Belt Training and Certification

Select Course to download information sheet

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