Examination Correlations With English Discoveries Online



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Technical Support

Client Side

Table of Contents

Client Side 3

System Requirements 3

Trouble Shooting 4

Trouble Shooting: What to do… 4

More info about Internet Explorer Configuration 10

Client Side

System Requirements

To run English Discoveries Online, your computer must meet the following minimum requirements:

Hardware Requirements:

▪ Pentium 200 MHz (megahertz) processor.

▪ 64 MB of free available system RAM (128 MB recommended)

▪ 85 MB of available disk space

▪ 800 x 600, High Color (16-bit) color display or better.

Software Requirements:

▪ Windows 9x/me/2000/XP.

▪ Internet Explorer 5.5 or above.

▪ Flash Player 5.0 or above.

▪ Media Player 6.4 or above

▪ Speech Recognition (optional, can be downloaded from English Discoveries Online website).

Trouble Shooting

Trouble Shooting: What to do…

|Trouble |Solution |

|Browser related issues |

|Important Notice: |[pic] |

|Part of the downloads that are mentioned in | |

|this document can be downloaded from the | |

|site! | |

|Go to “ Downloads “ and let the system to | |

|search for missing components: | |

|Speech Recognition | |

|Microsoft Virtual Machine | |

|Flash Player | |

|4. Media Player | |

|1. I cannot see Idioms, Word Zone, Guided |You will see, for example a picture like this: |

|Tour, Demo, Listening, Placement Test, TV | |

|Slide Show, etc. |[pic] |

| | |

| |This means you need to Install Flash Media Player from Macromedia’s |

| |Website. |

| |After installation close your browser and open it again. |

|2. I have experienced general difficulties |Download Internet Explorer 5.5 or above. |

|using English Discoveries Online |( Version 6.0 recommended ) from the following site: |

| | |

|3. I cannot Log In with my user name and |Check with your administrator if your details are still valid. |

|password, |If you use Internet Explorer Ver. 6.0: |

|My details are being rejected |Make sure that “ Privacy ” is set to “ Medium” |

| | |

| |If you use Internet Explorer Ver. 5.5: |

| |Make sure that “ Security “ is set to “ Medium” |

|4a. I can not see the Practice or the Test. |You should install – “ Microsoft Virtual Machine “ |

| |through the “Downloads“ section of the website. |

|4b. After installing the V.M. I get the |You should disable the Sun V.M. |

|message “Unhandled exception! Abnormal | |

|termination " | |

|5. I don’t see anything! The screen appears|Set your security settings to medium level. |

|like the image below: |If you are using personal firewall software, |

|[pic] |you should check if it is blocking the site upload. |

| |Disable the firewall, Clean temporary Internet files and Cookies ( As |

| |mentioned in paragraph 8 ), |

| |Close the browser and open it again. |

| |If the site loads you should check your firewall setting. |

| | |

| |If you are a user in a network which use a Firewall ask your Administrator|

| |to allow the following Components : |

| |EDO – Fire Wall Reqierments |

| | |

| |Allow: Internet Ports |

| | |

| |1- Java Applets |

| |2- Signed Activex |

| |3- Streaming Video (Net Show Ports) |

| | |

| |Browser Default Setting (Security and Privacy) |

| | |

|6. I don’t see text. I’m just seeing |Set the encoding of your navigator to Western European (ISO). |

|symbols. | |

|7. I can’t see Guided Tour. |Guided Tour doesn’t work with Flash Player version 6. In order to fix the|

| |problem, you’ll have to uninstall Flash Player and install it again. |

| |Download the necessary files from our FTP site: |

| |Flash Uninstaller: |

| | |

| |Flash Installer: |

| | |

| | |

|8. Course malfunction: I only see a blank |Clean your Temporary Internet Files and cookies. |

|screen | |

|Speech recognition |

|9. Problems with Speaking Practice: it loads|Uninstall your Speech Recognition Software and install it again. |

|showing 100%, but I can’t use it. | |

|Streaming Media and Firewall Settings |

|10. I can’t hear the media correctly. |If you’re using Windows XP as your operating system, you’ll need to |

| |install Service Pack 1. This should solve the problem. |

|11. I can’t watch TV videos if I’ve chosen |Ensure that you have installed Media Player 6.4. |

|Modem, ISDN, ADSL or LAN Connection. |If you’re connected to firewall, contact your system administrator and ask|

| |him to open all ports related with streaming and video. |

| |If you’re a corporate user and you’re connected with high-speed lines |

| |(5Mbits and above), streaming is not allowed according with security |

| |policies. Use LAN option, this will download the whole video file (from 5|

| |to 15 MB) to your cache memory. |

|Performance |

|12. I’m using a modem and the system is too |The first time you use English Discoveries Online, it might be slow, but |

|slow |afterwards it will run faster because all the files the application uses |

| |will be saved on your Temporary Internet Files. If the second time it is |

| |still slow, then: |

| | |

| |Ensure that your minimum modem connection is 40,000 Kbps. |

| |How: In the Start Bar, you will see two little computers. Double-click |

| |them. Your modem speed will be displayed. |

| |Each explore or practice screen should download in 5 seconds. If they |

| |don’t, ensure that Check Setting for newer versions of stored pages is |

| |automatic. If it is, go to Tools Menu/Internet Tools/Advanced and verify |

| |at the Security item that the “Empty temporary internet files when browser|

| |is closed” is unchecked. |

|Sound Compression |

|13. The following message is displayed: |If you use The following Operating System: |

| | |

|”The system has found that the sound |WIN95, WIN98, WIN ME |

|compression component is disabled. This | |

|might create sound problems in the program. |The problem has to do with the Sound Compression (GSM), |

|To activate this component: |Follow the instructions that appear with the error message in order to |

| |enable the sound compression. |

|a. Go to Control Panel > Add/Remove Programs| |

|> Windows Setup. |If you still have the problem or if case your Operating System is Windows |

|b. Click ‘Multimedia’ |2000 or Windows XP, follow the steps below: |

|c. Select ‘Audio Compression’ | |

|d. Follow the instructions on screen. |In My PC click on Properties. |

|e. When done, restart your computer.” |Click on the Hardware tab as is shown in the following picture: |

| | |

|Even though I followed the instructions |[pic] |

|above, I’m still getting the same message. | |

|What should I do? |Then click on Device Manager button. |

| |You will be prompted for your hardware configuration. |

| |Open Sound Settings. |

| | |

| |[pic] |

| | |

| | |

| |Then double-click on Audio Codecs. |

| | |

| |[pic] |

| | |

| |Select msgsm32.dll and click on the Properties button: |

| | |

| |[pic] |

| | |

| |Click on the Settings button: |

| | |

| |[pic] |

| | |

| |Finally set the Compression and Decompression as All rates and press on |

| |Ok. This should solve the problem |

| | |

More information about Internet Explorer Configuration

Clearing Temporary Internet Files

Temporary Internet Files and Cookies should be empty. Or at least there shouldn’t be English Discoveries Online files:

i. In Internet Explorer click on Tools.

ii. Click on Internet options as is shown in the following picture:

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iii. In order to delete Temporary Internet Files (Internet Explorer’s Cache Memory), click on “Delete Files”.

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iv. The following popup will appear

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Select Delete all offline content and then click OK.

Deleting Cookies

In order to delete cookies, in Tools/Internet Options press Delete Cookies:

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The following popup will appear:

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Click OK.

Setting “Check for newer versions of stored pages:” to automatic.

i. On Tools/Internet Options, click on Settings:

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ii. The following dialog will appear:

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Click on Automatically.

Privacy: Write cookies must be enabled

i. In Tools/Internet Options, click on the Privacy tab. The following screen will appear:

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ii. Set the Security Scroll Bar to Medium as is shown in the picture above.

Security: Must be on “ Medium” or “Default”

i. In Tools/Internet Options, click on Security the tab. The following screen will appear:

ii. Set the Security Scroll Bar to Medium as is showed in the picture below.

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Internet Encoding: Western European (ISO)

iii. In View menu, on Encoding click on Western European (ISO) as is shown in the picture below:

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Disabling The “Sun Virtual Machine “

Go to start\Settings\Control Panel

Go to the Control Panel and Click on the Java Plug-in icon as shown below.

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The following Window will appear:

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Click on “Browser“ and uncheck the “Microsoft Internet Explorer“

Click “Apply“.

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