Examination Correlations With English Discoveries Online
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Technical Support
Client Side
Table of Contents
Client Side 3
System Requirements 3
Trouble Shooting 4
Trouble Shooting: What to do… 4
More info about Internet Explorer Configuration 10
Client Side
System Requirements
To run English Discoveries Online, your computer must meet the following minimum requirements:
Hardware Requirements:
▪ Pentium 200 MHz (megahertz) processor.
▪ 64 MB of free available system RAM (128 MB recommended)
▪ 85 MB of available disk space
▪ 800 x 600, High Color (16-bit) color display or better.
Software Requirements:
▪ Windows 9x/me/2000/XP.
▪ Internet Explorer 5.5 or above.
▪ Flash Player 5.0 or above.
▪ Media Player 6.4 or above
▪ Speech Recognition (optional, can be downloaded from English Discoveries Online website).
Trouble Shooting
Trouble Shooting: What to do…
|Trouble |Solution |
|Browser related issues |
|Important Notice: |[pic] |
|Part of the downloads that are mentioned in | |
|this document can be downloaded from the | |
|site! | |
|Go to “ Downloads “ and let the system to | |
|search for missing components: | |
|Speech Recognition | |
|Microsoft Virtual Machine | |
|Flash Player | |
|4. Media Player | |
|1. I cannot see Idioms, Word Zone, Guided |You will see, for example a picture like this: |
|Tour, Demo, Listening, Placement Test, TV | |
|Slide Show, etc. |[pic] |
| | |
| |This means you need to Install Flash Media Player from Macromedia’s |
| |Website. |
| |After installation close your browser and open it again. |
|2. I have experienced general difficulties |Download Internet Explorer 5.5 or above. |
|using English Discoveries Online |( Version 6.0 recommended ) from the following site: |
| | |
|3. I cannot Log In with my user name and |Check with your administrator if your details are still valid. |
|password, |If you use Internet Explorer Ver. 6.0: |
|My details are being rejected |Make sure that “ Privacy ” is set to “ Medium” |
| | |
| |If you use Internet Explorer Ver. 5.5: |
| |Make sure that “ Security “ is set to “ Medium” |
|4a. I can not see the Practice or the Test. |You should install – “ Microsoft Virtual Machine “ |
| |through the “Downloads“ section of the website. |
|4b. After installing the V.M. I get the |You should disable the Sun V.M. |
|message “Unhandled exception! Abnormal | |
|termination " | |
|5. I don’t see anything! The screen appears|Set your security settings to medium level. |
|like the image below: |If you are using personal firewall software, |
|[pic] |you should check if it is blocking the site upload. |
| |Disable the firewall, Clean temporary Internet files and Cookies ( As |
| |mentioned in paragraph 8 ), |
| |Close the browser and open it again. |
| |If the site loads you should check your firewall setting. |
| | |
| |If you are a user in a network which use a Firewall ask your Administrator|
| |to allow the following Components : |
| |EDO – Fire Wall Reqierments |
| | |
| |Allow: Internet Ports |
| | |
| |1- Java Applets |
| |2- Signed Activex |
| |3- Streaming Video (Net Show Ports) |
| | |
| |Browser Default Setting (Security and Privacy) |
| | |
|6. I don’t see text. I’m just seeing |Set the encoding of your navigator to Western European (ISO). |
|symbols. | |
|7. I can’t see Guided Tour. |Guided Tour doesn’t work with Flash Player version 6. In order to fix the|
| |problem, you’ll have to uninstall Flash Player and install it again. |
| |Download the necessary files from our FTP site: |
| |Flash Uninstaller: |
| | |
| |Flash Installer: |
| | |
| | |
|8. Course malfunction: I only see a blank |Clean your Temporary Internet Files and cookies. |
|screen | |
|Speech recognition |
|9. Problems with Speaking Practice: it loads|Uninstall your Speech Recognition Software and install it again. |
|showing 100%, but I can’t use it. | |
|Streaming Media and Firewall Settings |
|10. I can’t hear the media correctly. |If you’re using Windows XP as your operating system, you’ll need to |
| |install Service Pack 1. This should solve the problem. |
|11. I can’t watch TV videos if I’ve chosen |Ensure that you have installed Media Player 6.4. |
|Modem, ISDN, ADSL or LAN Connection. |If you’re connected to firewall, contact your system administrator and ask|
| |him to open all ports related with streaming and video. |
| |If you’re a corporate user and you’re connected with high-speed lines |
| |(5Mbits and above), streaming is not allowed according with security |
| |policies. Use LAN option, this will download the whole video file (from 5|
| |to 15 MB) to your cache memory. |
|Performance |
|12. I’m using a modem and the system is too |The first time you use English Discoveries Online, it might be slow, but |
|slow |afterwards it will run faster because all the files the application uses |
| |will be saved on your Temporary Internet Files. If the second time it is |
| |still slow, then: |
| | |
| |Ensure that your minimum modem connection is 40,000 Kbps. |
| |How: In the Start Bar, you will see two little computers. Double-click |
| |them. Your modem speed will be displayed. |
| |Each explore or practice screen should download in 5 seconds. If they |
| |don’t, ensure that Check Setting for newer versions of stored pages is |
| |automatic. If it is, go to Tools Menu/Internet Tools/Advanced and verify |
| |at the Security item that the “Empty temporary internet files when browser|
| |is closed” is unchecked. |
|Sound Compression |
|13. The following message is displayed: |If you use The following Operating System: |
| | |
|”The system has found that the sound |WIN95, WIN98, WIN ME |
|compression component is disabled. This | |
|might create sound problems in the program. |The problem has to do with the Sound Compression (GSM), |
|To activate this component: |Follow the instructions that appear with the error message in order to |
| |enable the sound compression. |
|a. Go to Control Panel > Add/Remove Programs| |
|> Windows Setup. |If you still have the problem or if case your Operating System is Windows |
|b. Click ‘Multimedia’ |2000 or Windows XP, follow the steps below: |
|c. Select ‘Audio Compression’ | |
|d. Follow the instructions on screen. |In My PC click on Properties. |
|e. When done, restart your computer.” |Click on the Hardware tab as is shown in the following picture: |
| | |
|Even though I followed the instructions |[pic] |
|above, I’m still getting the same message. | |
|What should I do? |Then click on Device Manager button. |
| |You will be prompted for your hardware configuration. |
| |Open Sound Settings. |
| | |
| |[pic] |
| | |
| | |
| |Then double-click on Audio Codecs. |
| | |
| |[pic] |
| | |
| |Select msgsm32.dll and click on the Properties button: |
| | |
| |[pic] |
| | |
| |Click on the Settings button: |
| | |
| |[pic] |
| | |
| |Finally set the Compression and Decompression as All rates and press on |
| |Ok. This should solve the problem |
| | |
More information about Internet Explorer Configuration
Clearing Temporary Internet Files
Temporary Internet Files and Cookies should be empty. Or at least there shouldn’t be English Discoveries Online files:
i. In Internet Explorer click on Tools.
ii. Click on Internet options as is shown in the following picture:
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iii. In order to delete Temporary Internet Files (Internet Explorer’s Cache Memory), click on “Delete Files”.
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iv. The following popup will appear
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Select Delete all offline content and then click OK.
Deleting Cookies
In order to delete cookies, in Tools/Internet Options press Delete Cookies:
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The following popup will appear:
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Click OK.
Setting “Check for newer versions of stored pages:” to automatic.
i. On Tools/Internet Options, click on Settings:
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ii. The following dialog will appear:
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Click on Automatically.
Privacy: Write cookies must be enabled
i. In Tools/Internet Options, click on the Privacy tab. The following screen will appear:
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ii. Set the Security Scroll Bar to Medium as is shown in the picture above.
Security: Must be on “ Medium” or “Default”
i. In Tools/Internet Options, click on Security the tab. The following screen will appear:
ii. Set the Security Scroll Bar to Medium as is showed in the picture below.
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Internet Encoding: Western European (ISO)
iii. In View menu, on Encoding click on Western European (ISO) as is shown in the picture below:
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Disabling The “Sun Virtual Machine “
Go to start\Settings\Control Panel
Go to the Control Panel and Click on the Java Plug-in icon as shown below.
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The following Window will appear:
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Click on “Browser“ and uncheck the “Microsoft Internet Explorer“
Click “Apply“.
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