How to Manage Users- UnitedHealthcare Link Security ...

Link Security How to Manage Users

QUICK REFERENCE

Administrators can set-up new users within Link Security, which is only available to Password Owners and ID Administrators.

Administrators decide during setup the appropriate level of access for each user. Each user must be assigned a Functional Role (what transactions of the website are appropriate for their workflow) and an Access Profile (Tax IDs, specialties and providers for which they need access).

Once approved, the assigned administrator will manage the user by adjusting their Functional Role and Access Profile as needed. Some ways an administrator may manage users within Link Security are outlined below.

Login to Link Security

1. From , click Sign In.

2. Enter your One Healthcare ID and Password, then Sign In.

3. Click Link Security. Only Password Owners and ID Administrators will have access to Link Security.

Manage Users

1. Select the All Users, My Users, Active Users, Pending Users or Deactivated Users tabs to manage users.

2. Sort the list of users by any of the column headings - One Healthcare ID, First Name, Last Name, Employer, etc.



? 2021 UnitedHealthcare Services, Inc. All rights reserved. v20210518

View User

1. Select the checkbox next to the user you wish to view. 2. Select the View User button.

Edit Single User

1. Select the checkbox next to the user you wish to edit. 2. Select the Edit/Approve User button.

3. Edit the contact information, Functional Role, or Access Profile. 4. Select the Save button to complete the edit, or Cancel to start over.

Edit Multiple Users

1. Select the checkbox next to the users you wish to edit or use the Select All link.

2. Select the Edit Multiple Users button.

3. Edit the Address, Primary Administrator and Department for multiple users at one time.

4. Select the Save button to complete the edit, or Cancel to start over.

Re-Activate a User

1. Select the checkbox next to the user you wish to re-activate (User must be in deactivated status).

2. Select the Reactivate User button.

3. View existing information about the user.

4. Enter and confirm a New Password (not available for users who only have a One Healthcare ID).

5. Select the Re-Activate User button to complete the request, or Cancel to start over.

6. An email will be sent to the user advising that their User ID has been re-activated.



? 2021 UnitedHealthcare Services, Inc. All rights reserved. v20210518

Deactivate a User

1. Select the checkbox next to the user you wish to deactivate. 2. View existing information about the user. 3. Select the Deactivate User button to complete the request, or Cancel to start over.

Export User List

1. Select the Export User List link.

2. Select a File Download option (Open, Save, Cancel, More Info). 3. A complete file of all users including Active, Pending and Deactivated will export to Excel.

Search User

1. Search users using Last Name, First Name, or One Healthcare ID.

More Help Resources Have individuals self-register use the Accessing the UnitedHealthcare Provider Portal quick reference. To add new users, see the Link Security: Administrator ? Add New User(s) quick reference. Create and maintain a Functional Role, see the Functional Role quick reference. Create and maintain an Access Profile, see the Access Profile quick reference. Request or approve Multi-TIN Access, see the Multi-TIN Access quick reference.

Find these guides on the Link Security Resource Page or learn more about digital solutions at portal



? 2021 UnitedHealthcare Services, Inc. All rights reserved. v20210518

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