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Director of Business SupportCandidate Information PackDecember 2020Information Pack ContentsA letter from the Chief ExecutiveEildon Group: Background InformationThe Recruitment and Selection ProcessJob Description: Director of Business Support Person Specification: Director Business SupportSummary of: Terms and Conditions of ServiceJob AdvertisementDownloads available from the Dixon Walter website Information also available on the Eildon Group website .uk including:5 Year Strategic PlanEqualities Monitoring FormStaff StructureA Letter to ApplicantsFrom the Chief Executive of the Eildon GroupDear Candidate,Thank you for your interest in the position of Director of Business Support for the Eildon Group, based in Selkirk in the Scottish Borders.Eildon Housing Association and the Eildon Group have achieved and sustained an impressive record of growth and high-quality service provision over many years. The Director of Business Support is a key position for the Association and is part of a 4 strong Executive Team reporting to our Board of Management. The post-holder will be responsible and accountable for the development and delivery of Eildon’s strategy with respect to Business Support. This includes all aspects of Eildon’s activities relating to finance, audit, risk, digital delivery, business performance and business support activities. As a member of the Executive Team, the Director of Business Support is a key contributor to Eildon’s overall management and policy formulation and the achievement of corporate aims and objectives. As a growing and ambitious organisation it is essential that we continue to deliver service improvements and ensure our on-going long-term viability as we deliver our strategy. The Director of Business Support will ensure that Eildon remains a forward looking and innovative organisation, balancing risks and opportunities, ensuring we secure long term investment through our treasury strategy, and the effective deployment of information and communications technology to help drive our business change processes. In order to inform and encourage your application, we have prepared this candidate information pack which includes important information about the Eildon Group and the recruitment and selection process.For a confidential discussion please contact our recruiting partner Jim Allcroft, Executive Search Consultant Dixon Walter, on jim@dixonwalter.co.uk to arrange an appointment or call 07388 642 631.Your completed application should be submitted to the Dixon Walter by 12 noon on Wednesday 27th January 2021We look forward to considering your application. -161925170815Yours sincerely,right168275Nile IstephanEildon Group: Background Information"The Eildon Group is committed to excellence in the provision of Housing, Care and Support services for the individuals and communities we serve."This information pack contains important information for applicants to consider before submitting an application for the post. It also includes key information about the recruitment and selection process.Eildon Housing Association (EHA) began in 1973 and has grown to the point where the organisation now serves nearly 50 communities in Borders towns, villages and rural areas. Today, EHA is recognised as one of Scotland’s leading housing and care providers. The Eildon Group supports individuals and communities, through the provision of affordable housing, community projects and services for those in need. The Eildon Group is one of Scotland's most innovative not-for-profit group of organisations. The Group is able to provide a wide range of housing and community-based projects and services within the Scottish Borders.This section provides basic information about the Eildon Group Structure, as a whole, and those functions carried out on behalf of the Group Members by the Parent Organisation, Eildon Housing Association Ltd.We are recruiting a new Director of Business Support to contribute to the Executive Team and lead the Business Support Team and the Eildon Group to further success in delivering high quality services to the communities of the Scottish Borders. The Director of Business Support will represent the Group and be able to develop excellent relationships with our customers and partners at local and national level to gain support for the delivery of essential services to our communities.The Group is looking for a proven leader with a record of success who is keen and able to build on our achievements as an exemplar of innovation in rural housing. Eildon is the leading developer in the Scottish Borders and we also deliver agency services to other Housing Associations.We own and manage over 2,500 homes and other property assets including shops, offices and a leased property portfolio in nearly 50 different locations in the Scottish Borders. The Eildon Group has an annual turnover of c?15m. with an annual property investment programme of ?2.5m. In the last 3 years we have delivered a ?51m development programme including 209 new homes, modernised around 200 properties and carried out over 178 adaptations. In the coming 3 years we have a projected spend and homes completed of ?82m and 577 respectively. The Association has a mixed and balanced loan portfolio that reflects the medium and long term funding needs of the business. Recently ?40m long term fixed rate loan finance was secured in the form of a Private Placement. The Eildon Group employ 144 staff and the Director of Business Support has a team of 24.The Group's Vision for the Next 5 YearsOur 5 Year strategy outlines how we will build on our strengths, promote continuous improvement, and reflect the challenges and opportunities that we see ahead.Eildon Housing Association will continue to deliver effective, efficient and responsive services to tenants. We will ensure that both new and existing tenants are supported in a way appropriate to their needs and that we follow through on service developments that have been highlighted to us through our recent Customer Satisfaction Survey. We will continue to develop our reactive repairs processes and will, as a result of the age profile of our properties, increasingly invest in a major repairs / component replacement programme. We will continue to meet housing need by developing innovative, high quality new properties across the Borders.Eildon Care and Support will build on our excellent reputation in the delivery of services to people with learning disabilities, older people (including those with dementia), vulnerable single people and people with a physical disability.Eildon Enterprise will continue to deliver the Care and Repair service for the Scottish Borders and will adapt this service in the coming year to respond to funding changes. Eildon Enterprise will also seek to develop other activities, principally focused on emerging opportunities for mid-market rent properties in the Borders.In addition to our planned activities, we remain committed to responding to challenges and opportunities as they emerge. We work closely with a wide range of strategic partners, including as a key partner to the Borders Community Planning Partnership, to ensure we are at the leading edge of new activities.The Group's ValuesIn order to guide how we conduct our business, the Eildon Group has adopted the following corporate valuesCaringWe care about what we do, the people we work with and the customers we serveCommitted We work together to provide affordable, high quality homes, care and support servicesConnected We are part of the communities we serve and believe we can make a real differenceCreative We are ready to meet the challenges of the future with enthusiasm and new ideasThe Recruitment and Selection ProcessFurther information may be downloaded via the Applicant Information Pack located on the right-hand side of this page, or by visiting This is a fantastic opportunity to help shape the future of Eildon Group.For an informal discussion please contact Jim Allcroft, Executive Search Consultant on 07388 642 631 or?jim@dixonwalter.co.ukApplications should be made via email to?jim@dixonwalter.co.uk?by?12 noon on Wednesday 27th January 2021?and must include on separate documentsa letter of application setting out your interest in the role and details of how you?match the person specification;a comprehensive curriculum vitae (CV);details of three referees and your current remuneration (Referees will not be?contacted without your permission);a completed Personal Details Form (located above under the Organisation Logo on the right-hand side of the page)Following receipt of your application you will receive an acknowledgement from Dixon Walter. Within this response you will be required to provide consent under the new general data protection regulations. If you fail to provide this consent your application will not be processed further.Key DatesTo assist applicants to plan their availability for the selection process the following key dates should be noted:Applications should be received by 12 noon on Wednesday 27th January 2021.Selection Interviews:The initial long listing interviews with Dixon Walter are planned to be held by video link throughout the advertised process.Short Listing Decision:The short-listed candidates will be selected for a final interview week which is TBCApplicants invited for short list interview will be notified by telephone and a confirmation letter/e-mail will then be sent with further details pertaining to the interview.Candidates will be required to deliver a 10 minute presentation to the interviewing panel. Job Description: Director of Business SupportThe Director is responsible, and accountable to the Board of Management, for the development and delivery of Eildon’s strategy with respect to business support. This includes all aspects of Eildon’s activities relating to finance, audit, risk, digital delivery, business performance and business support activities. As a member of the Executive Team, the Director is a key contributor to Eildon’s overall management and policy formulation and the achievement of corporate aims and objectives. Main Duties and ResponsibilitiesTo advise the Chief Executive and the Board of Management on all aspects related to the development and delivery of Eildon’s Business Management Strategy, including responsibility for Eildon’s finance, digital delivery, business performance and business support activities.To develop and manage the necessary policies and systems required for the effective delivery of these services to the satisfaction of the Board of Management, relevant funding agencies, auditors, regulators and internal customers and for monitoring sound professional practices and procedures.To direct and manage the finance, digital, business performance and business support departments, with overall responsibility for all people in the Directorate.To provide professional advice on finance, auditing and digital services required for any agency contract or external commissions proposed or undertaken by Eildon.To act as a member of the Executive Team, contributing to the overall policy formulation, direction and management required for Eildon’s activities.Act as Assistant Company Secretary, deputising for the Company Secretary in their absence.Drive customer focus and continuous improvement as part of our culture and in our performance for business support. Lead and sustain a culture which supports Eildon’s vision, values, and strategic objectives.As part of the Executive TeamPrepare and present reports to the Board of Management on aspects of finance, internal control and digital. Give advice and make recommendations to the Board and ensure decisions are satisfactorily implemented.Ensure strategies, policies and procedures are devised, implemented, and developed in accordance with required performance standards and in order that Eildon’s aims, and objectives are met.Participate in the development of the 5-Year Strategy; develop, implement, monitor, and evaluate Corporate Business Plans and Departmental objectives, performance standards/indicators and targets.Represent Eildon locally and nationally by attendance at and involvement in relevant meetings, forums and conferences, and in responding to relevant consultation papers. Liaise as necessary with relevant financial, auditing, benchmarking, digital and treasury related organisations.Participate in the preparation of bid and contract documents for consultancy commissions and agency contracts on behalf of Eildon and provide professional advice in relation to finance, auditing, digital and procurement development, for existing contracts.Afford equality of opportunity for access to all users of services and those involved in its delivery in accordance with Eildon’s Equality & Diversity Policy.Always ensure confidentiality in respect of all matters pertaining to all aspects of Eildon’s work and its people.As Directorate HeadAdvise on workforce planning, establishment and structure required to run the Business Support Directorate effectively to ensure Eildon’s responsibilities are met.Hold overall responsibility for the recruitment, supervision, development, motivation, appraisal, and training of business support teams. Implement policies and procedures in relation to these responsibilities in an effective and sensitive manner with particular reference to meeting corporate objectives and to Eildon’s Equality & Diversity Policy.Apply Eildon’s Performance Management Review System, with particular responsibility for the Finance Manager, Business & Performance Manager, Digital Manager and Business Support Coordinator.Ensure that everyone in the directorate is informed and consulted on Eildon’s policies, procedures and developments as appropriate.Finance, Digital and Business Support ManagementDevelop, monitor, review and implement finance, digital, business performance and business support policies, systems, procedures, and documents to ensure good practice.Be responsible for policy development and implementation, performance standards, quality assurance and delivery in the following areas:Budgeting and AccountingPayroll, Pensions and TaxationFinancial Strategy and Corporate Planning Borrowing and Treasury Management Internal Control and AuditingRisk and InsuranceBusiness Continuity and Disaster Recovery Business Improvement & Performance and BenchmarkingDigital Development and Project ManagementData Protection and Freedom of InformationIT Platform and Security General Business Support Liaise with internal customer departments giving advice and support regarding systems delivery in terms of efficiency, internal control, and reporting. Liaise with the Human Resource department regarding development and training of the directorate’s people. Work in partnership with external organisations and funding agencies in the development of sectoral wide strategies. Maintain and develop systems of communication within the department and between Eildon and relevant external agencies.Be responsible for liaison with external and internal outsourced Auditors and for preparation of the response to the annual audit management reports.Undertake other duties that may reasonably be required by the Chief Executive or the Board of Management to ensure the proper administration of the Eildon Group. Person Specification: Director of Business SupportEssentialDesirableEducation and QualificationsGraduate in a relevant professional discipline*Member of CCAB body (CA, ACCA, CIMA, CIPFA) or equivalent professional body*ExperienceSenior management experience in a social housing setting *Leadership of strategic finance function*Design and implementation of finance systems and controls*Project Managing / Overseeing Management Information Systems*Negotiating borrowing requirements*Awareness of Company Secretary role*Staff management*KnowledgeHousing Association regulatory requirements*VAT and other taxes*Payroll*Business Planning / Risk Management*Housing Association regulatory requirements*Skills / AbilitiesStrong verbal and written communication skills*Excellent ICT skills with ability to use Microsoft 365*Well-honed analytical and problem-solving skills*Strong leadership and positive management skills with the ability to share good practice to achieve positive outcomes*Strong verbal and written communication skills*Excellent ICT skills with ability to use Microsoft 365*Personal AttributesAble to demonstrate a clear understanding, personal commitment and positive approach to Eildon’s vision and values and to deliver an effective and valued service to our customers.*Ability to work as part of a multi-disciplinary team*Self-motivated*Other RequirementsAble to attend other locations/evening meetings*Car Driver with access to a vehicle*Summary of: Terms and Conditions of ServiceSalaryThe salary for this post is between ?76,014 - ?84,460 per annum Starting salary will depend on qualifications and experience. Progression through the grade range is dependent upon performance in post and the remuneration package is subject to an annual review carried out by the Remuneration Committee.Probationary PeriodConfirmation in post will depend upon the satisfactory completion of a six-month probationary period. Satisfactory references and an Enhanced Level Disclosure Scotland Check are also required. AllowancesA personal transport payment of ?5k per annum will be paid for this post. Business Mileage Rate, currently 45p per mile, is payable for using your own vehicle on Eildon business. This post is classed as an essential car user therefore your vehicle must be insured for business purposes.PensionYou will be eligible to join the Scottish Housing Association’s Defined Contribution Pension Scheme. Employee contributions are variable with employer contributions a maximum of 10% of salary.LeaveThe leave entitlement for this post is 41 days (this includes public holidays).Sickness AllowanceYou will be entitled to sickness allowances as follows:ServiceEntitlementFull PayHalf PayUp to 6 months1 weekNil6 months to 1 yearup to 5 weeksup to 5 weeks1 – 2 yearsup to 9 weeksup to 9 weeks> 2 yearsup to 13 weeksup to 13 weeksNotice PeriodBy Eildon:3 calendar months, subject to statutory minimumBy you:3 calendar monthsOutside WorkOutside work on any matter connected with official duties is not permitted. Prior permission must be obtained before any other paid or unpaid outside work is undertaken.Interview ExpensesWhere you are required to travel to attend interview, we will reimburse reasonable travel and subsistence expenses incurred within the United Kingdom. All expense claims other than car mileage must be supported by receipts. No expenses will be paid if you withdraw or refuse an offer of employment.Relocation PolicyEildon has a Relocation Policy and may make a financial contribution to relocation costs to the successful candidate.Employment PoliciesEildon is ‘Disability Confident’ and fully complies with the criteria set by Job Centre Plus. You are therefore asked to advise us if you consider yourself to have a disability. Please regard this as a positive opportunity to let us give you any help you believe you may require by outlining any aspects of the post which may present some difficulty, and any suggestions you may have for overcoming them. Eildon’s office accommodation is accessible to all. left6098540As part of the selection process for the vacancy you will be asked to provide, in confidence, evidence of entitlement to work in the UK. The successful candidate will be required to undertake an Enhanced Level, Disclosure Scotland Check.-279400-19685000Support a Winning TeamDirector of Business Support?76,014 - ?84,460 pa Selkirk, Scottish BordersThe Eildon Group has built a strong reputation and risen to a position as one of Scotland’s leading Housing Associations. At the heart of our service is a deep commitment to excellence and the provision of high quality, affordable homes, care and support services for the individuals and communities we serve. We’ve achieved and sustained an impressive level of growth and quality service provision because we have an equally impressive collection of talented individuals working with us. Now, we need to add to that list. And that’s where you come in. Resulting from the retirement of our current Director. we are looking for a highly experienced individual to take on the role Director of Business Support (DBS). This is one of the key positions in the organisation and you should have at least 5years’ experience of working at a strategic management level and be used to leading large teams of people. It will be key that you are able to evidence skills that evidence experience in successfully engaging with a Board of Management and partner organisations at the highest levels. This post is also required to perform the Assistant Company Secretary role.The DBS is responsible, and accountable to the Board of Management, for the development and delivery of Eildon’s strategy with respect to Business Support. This includes all aspects of Eildon’s activities relating to finance, audit, risk, digital delivery, business performance and business support activities. As a member of the Executive Team, the Director is a key contributor to Eildon’s overall management and policy formulation and the achievement of corporate aims and objectives. This is a high profile, high responsibility role, and a substantial career step forward with a respected RSL. To be successful, you’ll need:Graduate or equivalent qualifications in a relevant professional disciplineMembership of CCAB body (CA, ACCA, CIMA, CIPFA) or equivalent professional bodyTo evidence extensive experience in the leadership of strategic finance functionExtensive knowledge of the design and implementation of finance systems and controlsExperience in Project Managing / Overseeing Management Information SystemsNegotiating borrowing requirementsPossess an in-depth awareness of Company Secretary roleIn return for your expertise and leadership, we offer an excellent benefits package, including a contributory pension scheme. A Candidate Information Pack is available to download from our recruitment partner Dixon Walter’s website at an informal discussion please contact Jim Allcroft, Executive Search Consultant on 07388 642 631or?jim@dixonwalter.co.ukClosing date: 12 noon on Wednesday 27th January 2021 ................
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