Directions for Developing Quality Guidelines for a Department



General Guidelines for Vision and Mission Statements

TEC 5133 Total Quality Systems

Vision and mission statements are developed to provide a common base for decision-making in the organization.

• Please demonstrate your understanding the relationship between the statements.

• Refer to the definitions and examples in the textbook.

Guidelines:

Vision Statement:

• Declaration

• Realistic picture

• Concise

Mission Statement:

• Who we are?

• Who are the customers?

• What we do?

• How we do it?

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