Directions for Developing Quality Guidelines for a Department
General Guidelines for Vision and Mission Statements
TEC 5133 Total Quality Systems
Vision and mission statements are developed to provide a common base for decision-making in the organization.
• Please demonstrate your understanding the relationship between the statements.
• Refer to the definitions and examples in the textbook.
Guidelines:
Vision Statement:
• Declaration
• Realistic picture
• Concise
Mission Statement:
• Who we are?
• Who are the customers?
• What we do?
• How we do it?
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