University of the District of Columbia

University of the District of Columbia

Office of Planning and Institutional Effectiveness

Institutional Assessment and Outcomes

Website:

Spring 2020 COVID-19 Assessment Report

For questions or comments about this report, please contact: Maria Byrd: Executive Director, Office of Planning and Institutional Effectiveness (OPIE)

mbyrd@udc.edu | (202) 274-6878 Rebecca Graham: Director of Institutional Assessment and Outcomes, OPIE

rebecca.graham@udc.edu | (202) 274-6270

Intentions of this Report Share survey feedback from the UDC community on UDC's immediate response to COVID-19. Feature evidence of, and opportunities for, improvement to UDC's ongoing response to COVID-19.

Highlight evidence of resilience within the UDC community during the pandemic.

Table of Contents

UDC Mission, Vision, and Strategic Plan

2

Survey Participants and Data

3

Institution-Wide Communications

4-5

Technology Platforms

6-8

Remote Teaching and Learning

9-10

Food Security and Employment (Students) 11

Resiliency and Well-Being

12

Final Note: Continuous Improvement

13

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UDC Mission Embracing its essence as a public historically black urban-focused land-grant university in the nation's capital, UDC is dedicated to serving the needs of the community of the District of Columbia, and producing lifelong learners who are transformative leaders in the workforce, government, nonprofit sectors and beyond. UDC Vision All students will achieve their highest levels of human potential. The Equity Imperative ? UDC's Strategic Plan Equity Imperative Goals, Subgoals, & Objectives Addressed in this Report

Goal Two: Increase the Numbers of UDC Degrees and Workforce Credentials Awarded o Subgoal Two (C): Create Environments Conducive to Learning Objective Two (C) (1): Design and Operate Systems and Spaces that Most Effectively Support Teaching and Learning Objective Two (C) (2): Data-Informed Decision-Making

Goal Three: Graduate Transformative Urban Leaders Who are Lifelong Learners o Subgoal Three (A): Enhance Teaching and Learning

2

Data Featured in This Report

To mitigate the spread of COVID-19, UDC moved to remote teaching/learning and expanded telework immediately following Spring Break. This report includes data from two institutionwide surveys distributed to all UDC faculty, staff, and students re: UDC's immediate response to COVID-19. The first survey was distributed April 1 ? April 5, 2020. The second survey was distributed May 7 ? May 15, 2020.

Although survey respondents graciously took the time to share open-ended feedback in the surveys, this report primarily features quantitative findings. Please note, however, that leaders across UDC have reviewed all survey findings to understand the depth of feedback provided and the critical resources needed for the Firebird community's success during the pandemic.

Survey Participants

UDC received 1,418 total responses to the April survey ? 77% of the responses (1,092) were completed by participants.

UDC received 981 total responses to the May survey ? 79% of the surveys (773) were completed by participants.

This report features aggregated data/results and includes partial and completed responses from both surveys.

UDC Role

Faculty Staff* Students Total

April 2020 Responses (Partial and Completed)

188 250 980 1,418

Percent

13% 18% 69% 100%

May 2020 Responses (Partial and Completed)

134 182 665 981

* Includes Administrators, Contractors, and Staff

Percent

14% 18% 68% 100%

3

Feedback on Institution-Wide Communications

Equity Imperative Objective Two (C) (2): Data-Informed Decision-Making

"University-focused dashboards... will increase UDC's capacity to focus on evidence and measurements in ways that allow optimal viewing of critical points of operations, enabling real-time and intuitive data visualization." ? The Equity Imperative (pg. 27)

UDC asked faculty and staff to provide feedback on UDC communications that addressed institutional continuity, specifically the amount, clarity, and timeliness of email and announcements regarding the status of University operations throughout the pandemic. Communication is a critical part of institutional operations. These survey results, which were reviewed in real-time through secure, cloudbased reporting dashboards, helped UDC understand how well we were communicating at the outset of the pandemic. See Tables 1-3 and Charts 1-2 below for the most common responses from both surveys.

Most Common Response (April)x

Most Common Response (May)X

Table 1: Clarity of Communication

Clear Somewhat Not

Clear Clear

April 2020

(N=308)

52%

34%

9%

May 2020

(N=227)

64%

30%

6%

Don't Know

5%

0%

Table 2: Timeliness of Communication

Timely Somewhat Not Don't

Timely Timely Know

April 2020

(N=300)

47%

32%

15% 6%

May 2020

(N=223)

52%

35%

12% 1%

Table 3: Amount/Volume of Communication

Too Just Not Don't

Much Right Enough Know

April 2020

(N=333)

6%

74%

14%

6%

May 2020

(N=263)

6%

79%

14%

1%

Chart 1: Amount/Volume of Communication ("Just Right")

100%

79%

74%

0% Too Much

Just Right

April

Not Enough

May

Don't Know 4

Chart 2: Most Common Responses - Communications (April & May 2020)

Amount: Just Right Clarity: Clear

Timeliness: Timely

52% 47%

52%

74% 79%

64%

Apr-20 May-20

? Between April and May 2020, respondents reported improvement across all three categories of analysis (amount, clarity, and timeliness ? see Chart 2). The biggest opportunity for improvement in UDC communications: timeliness.

? In Summer 2020, UDC shared ongoing updates, including video messages from President Mason, and periodic webinars on the University's status, procedures, and health protocols for Fall 2020.

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