CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e

The Role of Gender in Nonverbal Communication, p. 99. The Impact of Culture on Nonverbal Communication, p. 102. Unproductive Behaviors, p. 102--Unprofessional Handshake, p. 103--Fidgeting, p. 103--Pointing a Finger or Other Object, p. 103--Raising Eyebrow, p. 103--Peering Over Glasses, p. 103--Crossing Arms or Putting Hands on Hips, p. 104 ................
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