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Daniel (Dan) K. CasmasSaddle Brook, New Jersey 07663201.674.5781 dcasmas@ hosted O365 domain: Exchange and office 365 subject matter expertArea of Focus: Email AdministrationQUALIFICATION PROFILEComplemented with in-depth knowledge of support, migration, leadership, design and upgrade of various email systems and related areas. Equipped with proven track record of successfully resolving complex technical problems through the delivery of optimal solutions. Adept at identifying and exceeding client’s specific needs, as well as effectively conveying technical information to technical and non-technical staff. Highly skilled at improving overall process and project operations, while optimizing efficiency and reducing workload.AREAS OF EXPERTISETeam Training | Team Leadership | Customer Service and Relations | O365 Administration | SharePoint | OneDrive | Email Systems Design | Email Migration | Email Administration | IronPort Appliance Administrator | Disaster Recovery | Teams | PowerShellPROFESSIONAL EXPERIENCEAXA (Also Known as AXA-Equitable, AXA-Advisors, AXA-Tech, and Equitable) | Jersey City, NJ O365 Team Leader Apr 2006–Sept 2019Render second level and third-level support for approximately 8,000 users. Administrate cloud services. Provide on-call support.Excellent Problem-Solving Skills, leadership, and document development.Worked with SharePoint, OneDrive and Teams administration and diagnostics.Wide-ranging knowledge of IronPort Email Appliance Administration, Tumbleweed Email Appliance (Axway) Administration and Proofpoint Administration.Preside over training and leadership on various procedures and processes, as well as daily operations and teamwork, to staff members.Function as team leader and design partner in the migration from Microsoft Exchange 2010, Microsoft Exchange 2013, Microsoft Exchange 2016 and Microsoft O365. While in close collaboration with the Project Management team and other teams to Migration approximately 8,000 users.Expertly designed and supervise Microsoft System Center Operations Manager (SCOM) 2012, 2015 and 2018.Proficiently recommend and conduct all required maintenance, upgrades, and installations to consistently ensure an optimal messaging environment company wide.Through design and leadership supported users on escalated tickets encompassing mail routing problems, Outlook, Outlook Web Access, Skype, Teams, email clients, Exchange, backup, recovery, as well as other issues.Provide guidance in initiating ongoing disaster recovery design, implementation, and routine testing of Active Directory and messaging systems.Quickly resolve all routine customer inquiries, as well as emergency and operational matters utilizing exceptional customer service orientation.Partner with all other teams in troubleshooting network-related issues for Active Directory, Exchange, and supportive components.Microsoft Soft Office and Microsoft applications knowledge and support.Extensive technical usage of PowerShell.Thorough understanding Skype / Lync / Teams / SharePoint and OneDrive.Participated in gathering and analysis of business requirements for email client software.Two distinct migration projects. First project from Lotus Notes to hosted on premise Exchange and then the second migration project from hosted on premise Exchange to Microsoft Office 365 for approximately 8,000 users. On-call supportDaniel (Dan) K. CasmasSaddle Brook, New Jersey 07663201.674.5781 dcasmas@ hosted O365 domain: RELEVANT EXPERIENCEJP Morgan Chase | New York, NYLotus Notes AdministratorPrice Waterhouse Coopers | New York, NYJunior Lotus Notes AdministratorMagnaCom Data Products | Valley Cottage, NYTechnical Service EngineerEDUCATIONBachelor of Science in Information SystemsCharter Oak State College | New Britain, CTAssociate of Science in Computer ScienceBergen Community College | Paramus, NJCERTIFICATESAdvanced Operating Systems Operations and Administration (2017)Lotus Notes Certification for a Certified Lotus Notes Professional {CLP} (2015)PROFESSIONAL DEVELOPMENTWindows 7 to present Operating Systems (Current)Customer Centric Behavior (2018)TECHNICAL ACUMENOperating Systems: Microsoft Exchange 2010 to present | Windows Desktop OS 2010 to present | Windows Server OS 2010 to present.Software:Microsoft Office Suite 2010 to present | Outlook 2010 to present (subject-matter expert) | Telnet | Microsoft Visio | Adobe | Several Browsers | Lotus Notes | Putty | Apple Platform | Lync/Skype/Teams | Blackberry | Citrix | VMWare | Intune | AirWatch | Sharepoint | OneDrive | PowerShell | IOSHardware:Tumbleweed Email Gateway Appliance | MessageOne Email Gateway Appliance | Printers | Server Builds and OS | IronPort Email Appliance | Desktop Builds and OSNetworks:SMTP | POP | VPN | FTP | TLS ................
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