Joe Ellers’
Joe Ellers’
Inside Sales
TEST
MODULE 4:
Name: Company:
Note: Follow instructions on web page for what to do with this Test once completed.
List the four primary ways you can convert a reactive call into a proactive call?
1.quantity upsell
panion sell
3.cross-sell
4.dead/slow-moving inventory
What is the definition of up-selling?
Move the customer to the next price point
What is the definition of companion-selling?
Selling items that are used together
What is the definition of cross-selling?
Selling the focus product versus the requested product
What is the “Ultimate Proactivity?”
Calling the customer
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