UP-SELLING AND CROSS SELLING SOLUTIONS FOR …
UP-SELLING AND CROSS SELLING SOLUTIONS FOR HOSPITALITY
About us
Key figures
o Company founded in 2007 o Hotel consultancy specialized in UP-SELLING AND CROSS-SELLING,
solu8ons, specialist training and loyalty programs o Team with more than 25 years of experience in the hotel industry o More than 100 projects to date o Interna8onal projects o More than 25,000 people trained in more than 16 countries
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Our customers....
1 Hotels
! Front Desk ! Reserva8ons ! F&B ! Sales and Conven8ons
2 Spa & Wellness
3 Restaurants
4 Cruisers
5 Airlines
6 Companies
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Objectives
Consultancy
Knowledge
Profitability
Create NEW PRODUCTS and/or services which
generate REVENUES and/or ADDED VALUE
Increase customer SATISFACTION
KNOW-HOW
CONSTANT training program Create an INTERNAL SALES
culture in HOTELS
TRAINING
Increase REVENUES through customer interaction and greater
customer satisfaction IMPROVE key indicators such as ADR or REVPAR
RESULTS
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Key performance areas
What we analyze in the organization
Consultancy
? Objectives: ? Definition of rooms and products for upselling ? Definition of rates for rooms and services ? Definition of incentives and objectives ? Definition of KPI?s
Tech support applications:
? Online, multi-device platform to monitor project
? Personalized e-learning platform to accompany the project.
Technology
Upselling
Key processes
Training
Consists of:
? Initial sessions in person ? Coaching and reinforcing
accompaniment
? Permanent online training
Monitoring, analysis and
reporting
With the aim of:
? Analyzing changes in global sales per person and per product ? Responding to deviations from targets and redefining products
when required
? Detect new opportunities
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