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How we can help youconsumer..auConsumer Affairs VictoriaWe help business and consumers by:informing the community about consumer and business rights and responsibilitieshelping to resolve disputes about building, renting and real estateregistering and licensing businesses and occupationsenforcing and ensuring compliance with Victorian and national consumer laws.Online adviceVisit the Consumer Affairs Victoria website <consumer..au> for advice on:Building and renovatingBuilding, renovating, contracts, domestic building insurance, owner buildersBusiness licensing and regulationConveyancers, debt collectors, estate agents, funeral providers, introduction agents, motor car traders, owners corporation managers, second-hand dealers and pawnbrokers, sex work service providersBuying and selling propertyPreparing to buy or sell, estate agents, auctions, private sales, contracts, inspections, conveyancing, settlementClubs and not-for-profitsIncorporated associations, fundraisers, patriotic fundsMotor carsBuying a new or used car, cooling-off periods, licensed motor car traders, warranties, repairsOwners corporationsOwners corporation managers, committees, meetings, maintenance, rules, complaintsProduct safetyBanned products, safety standards, product recallsRentingLeases, bonds, repairs, inspections, rent increases, property management, rooming houses, caravan parks, movable dwellingsRetirement villagesChoosing a retirement village, contracts, fees and charges, rules, disputes, governance and committeesScamsOnline scams, small business scams, travelling con men, report a scamShoppingRefunds, warranties, lay-bys, contracts, door-to-door sales, telemarketing, online shoppingSmall businessConsumer protection for small businessOnline servicesVisit the Consumer Affairs Victoria website <consumer..au> to:find information on rentinglearn about the Australian Consumer Law and consumer guarantees look up licensed and registered businessesreport a scam or an unlicensed motor car traderraise your concerns about a rooming housemanage your incorporated association with a myCAV account. download forms and publicationsfind out about our regional mobile servicekeep up to date with our news and events page.consumer..au1300 55 81 81 (local call charge)Facebook page of Consumer Affairs Victoria <ConsumerAffairsVictoria>Twitter page of Consumer Affairs Victoria <consumervic>YouTube page of Consumer Affairs Victoria <consumervic>Services from Consumer Affairs Victoria are available regionally. Visit the Consumer Affairs Victoria website <consumer..au> for more information.TISTranslating and Interpreting Service 131 450TTYTextphone or modem users only, ring the National Relay Service (NRS) on 133 677, then quote 1300 55 81 81.Callers who use Speech to Speech Relay dial 1300 555 727, then quote 1300 55 81 81.July 2018Published by Consumer Affairs Victoria121 Exhibition Street Melbourne 3000 ................
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