FY 2019 / FY 2017 Annual Performance Plan and Report

FY 2019 / FY 2017

Annual Performance Plan and Report

(APP&R)



February 2018

FY 2019/FY 2017 Annual Performance Plan and Report

Table of Contents

Mission Statement.................................................................................................................................... 10 Overview ................................................................................................................................................... 10 Organizational Chart for the Department of Veterans Affairs.......................................................... 11 Cross-Agency Priority Goals .................................................................................................................. 11 Strategic Goals Overview........................................................................................................................ 11 Management Objectives and Priorities ................................................................................................. 12 VA Priority Goals for FY 2018 ? FY 2019 .............................................................................................. 12 Performance Results and Plans.............................................................................................................. 14 Strategic Goal 1: Empower Veterans to Improve their Well-Being ................................................. 14

Objective 1.1: Improve Veteran wellness and economic security ................................................ 14 Homelessness.................................................................................................................................... 14 Percentage of Veterans reporting employment at discharge from VA homeless residential programs (VHA #604) ................................................................................................................. 15 Percent of participants at risk for homelessness (Veterans and their households) served in Supportive Services for Veteran Families (SSVF) that were prevented from becoming homeless (VHA #606).................................................................................................................. 16 Percent of Veterans discharged from VA-funded residential treatment programs (Grant and Per Diem or Domiciliary Care Homeless Veterans) that discharge to permanent housing (VHA #403) .................................................................................................................... 17 Percent of HUD-VASH vouchers allocated that have resulted in homeless Veterans obtaining permanent housing (VHA #535).............................................................................. 19 Health Care ....................................................................................................................................... 20 Mental Health Balanced Scorecard (VHA #598) ..................................................................... 20 Percent of patients who responded `Yes' on Patient Centered Medical Home survey questions that contribute to the Self-Management Support Composite ("providers support you in taking care of your own health") (VHA #386) ............................................. 21 Patient Safety Indicator (PSI) 90 (VHA# 674) .......................................................................... 21 Benefits .............................................................................................................................................. 22 Vocational Rehabilitation and Employment class success rate (VBA #600)........................ 22 Vocational Rehabilitation and Employment class persistence rate (VBA #601) ................. 23 Vocational Rehabilitation and Employment outcome rate (VBA #602)............................... 23

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Percent of Montgomery GI Bill or Post 9/11 GI Bill participants who successfully completed an education or training program (VBA #494) .................................................... 24 Default Resolution Rate (VBA #226) ......................................................................................... 24 Fiduciary Program: Average Days to Complete Initial Appointment Process (VBA #647) ........................................................................................................................................................ 25 Fiduciary Program: Average Days to Complete Follow-up Field Examinations (VBA #656)............................................................................................................................................... 26 Loan Guaranty: Specially Adapted Housing grantees who believe adaptation obtained under the program has helped them live more independently (VBA #653)....................... 27 Objective 1.2: Increase customer satisfaction through improvements in benefit and service delivery policies, procedures, and interfaces ................................................................................... 27 Health care ........................................................................................................................................ 27 The average rating by patients of their recent VA hospitalization on a scale from 0 to 10 (Inpatient) (VHA #537) ............................................................................................................... 28 Percent of Primary Care patients who respond "Always" and "Usually" regarding their ability to get an appointment for a routine checkup as soon as needed (VHA #677)* ...... 28 Percent of Specialty Care patients who respond "Always" and "Usually" regarding their ability to get an appointment for a routine checkup as soon as needed (VHA #683)* ...... 28 Percent of Primary Care Patients who respond "Always" and "Usually" regarding their ability to get an appointment for needed care right away (VHA #682)* ............................. 29 Percent of Specialty Care Patients who respond "Always" and "Usually" regarding their ability to get an appointment for needed care right away (VHA #680)* ............................. 29 (Composite Measure) The average of the percent "Always" or "Usually" responses for four access measures found in the Patient Centered Medical Home (PCMH) survey and the Specialty Care Consumer Assessment of Health Providers and Systems (CAHPS) Survey. (VHA #681)* ................................................................................................................... 29 The average patient rating VA primary care provider on a scale from 0 to 10 on the Patient Centered Medical Home Survey (VHA #544) ............................................................ 30 The average patient rating of VA specialty care provider on a scale from 0 to 10 on the Specialty Care Survey (VHA #673) ........................................................................................... 31 Veterans' Experience with VA ....................................................................................................... 31 Trust in VA among America's Veterans (VEO #692).............................................................. 32 Benefits ? Claims .............................................................................................................................. 33 Percentage of VA Disability Rating Claims pending more than 125-days (VBA #308)..... 34

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