STATE OF OREGON POSITION DESCRIPTION 11/2019 This …

STATE OF OREGON POSITION DESCRIPTION

Position Revised Date: 11/2019

Agency: Oregon Department of Veterans' Affairs

Facility: Statewide Veteran Services Division

New

Revised

This position is: Classified Unclassified Executive Service Mgmt Svc ? Supervisory Mgmt Svc ? Managerial Mgmt Svc - Confidential

SECTION 1. POSITION INFORMATION

a. Classification Title: Program Analyst 3

b. Classification No: OAS C0862

c. Effective Date:

July 1, 2019

d. Position No:

e. Working Title: g. Section Title:

Tribal Veteran Coordinator Statewide Veteran Services Division

f. Agency No: h. Budget Auth No:

27400

i. Employee Name:

j. Repr. Code:

OAS

k. Work Location (City ? County): Salem - Marion

l. Supervisor Name:

m. Position:

Permanent

Full-Time

Sheronne Blasi, SVS Director

Seasonal

Limited Duration

Part-Time

Intermittent

Academic Year Job Share

n. FLSA:

Exempt

If Exempt: Executive

o. Eligible for Overtime:

Yes

Non-Exempt

Professional

No

Administrative

SECTION 2. PROGRAM AND POSITION INFORMATION

a. Describe the program in which this position exists. Include program purpose, who's affected, size, and scope. Include relationship to agency mission.

ODVA Vision ODVA Mission

ODVA Values

Veterans and their families thrive in Oregon. To serve and honor veterans through leadership, advocacy and strong partnerships. Respect, Integrity, Stewardship and Excellence.

The Statewide Veteran Services Division (SVS) is responsible for providing advocacy and benefits to veterans, their dependents, and survivors. The program provides benefits counseling, claims and appellate representation, certification and training for counties and national service organizations, emergency financial assistance, administers special advocacy veteran programs, veterans grant programs, and other service delivery partnerships across the state. The division is the front line for all veteran benefits, ensuring that veterans obtain all benefits to which they are entitled as a result of their military service.

The division also manages the pass-through funds to County Veterans Service Offices, Tribal Veteran Service Offices, and National Service Organizations. These programs provide both direct assistance statewide

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to veterans, their dependents, and survivors as well as indirect assistance through a statewide network of county, tribal and community partners. SVS assists in the accomplishment of the department's mission to serve and honor veterans through our leadership, advocacy, and strong partnerships.

b. Describe the primary purpose of this position, and how it functions within this program. Complete this statement. The primary purpose of this position is to:

...become the agency point of contact for all tribal veteran advocacy for Oregon Tribal Veterans and their families. The position will develop, plan, implement, manage and evaluate the Oregon Tribal Veteran Service Officer (TVSO) program, providing consultation, advice, assistance and support to Tribal Veteran Officers? accredited tribal veteran representatives by the Office of General Counsel in the U.S. Department of Veteran's Affairs (VA) ? who will provide assistance to veterans who are members of federally recognized Indian tribes, to connect to Federal VA veterans' services.

The position will work extensively with the Federal VA Office of Tribal Government Relations to effectively liaison between federal, to state to tribal council. The position will work with organizations such as the National Archives & Records Administration (NARA), the Affiliated Tribes of Northwest Indians (ATNI) and the National Congress of American Indians (NCAI). This position will be the main source of contact and liaison for interfacing with the state Senate Bill 770 cluster groups and the Legislative Commission on Indian Services to coordinate benefits for tribal veterans at the state level.

The position provides expert policy guidance to the Agency Director and recommends legislative concepts to expand or revise program operations.

SECTION 3. DESCRIPTION OF DUTIES

List the major duties of the position. State the percentage of time for each duty. Mark "N" for new duties, "R" for revised duties or "NC" for no change in duties. Indicate whether the duty is an "Essential" (E) or "Non-Essential" (NE) function.

% of Time N/R/NC E/NE

DUTIES

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Essential Job Expectation: The employee shall comply with all federal, state and local laws, regulations, executive orders and ordinances. The employee expressly agrees to comply with agency business privacy practices to ensure the privacy of client information, which includes but is not limited to compliance with Title ll, Subtitle F of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

60%

N

E

Develop, plan, manage and evaluate the tribal veteran program. Serve as the department point person on all matters relating to tribal veterans and their families:

? Develop program services and standards of operations, including program priorities and strategies, program

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20%

N

20%

N

guidelines, operational procedures, and business practices.

? Design service delivery processes and procedures for the new program. Solve operational problems.

? Assist in the development of administrative rules and policies that guide program operations.

? Administer the ODVA pass-through funding application processes to Tribal Veteran Service Offices (TVSOs).

? Collaborate with tribal partners, other government and private entities to promote the program and standards.

? Work collaboratively with Tribal leadership to establish a tribal veteran office.

? Work with ODVA Training & Certification team to ensure Tribal Veteran Service Officers receive and maintain federal VA accreditation in order to process and file veteran benefit claims.

? Work with ODVA Training, Certification & Outreach team to ensure Tribal Veteran Representatives receive annual training of state and federal veteran's benefits.

? Monitor uses and outcomes of state pass-through funding for Tribal Veteran Offices.

? Act as liaison and advocate for tribal veterans in matters pertaining to the federal VA and Department of Defense (DoD).

? Function as point of contact between tribal veterans and the legislature, ensuring two-way communication.

? Establish a robust outreach program statewide for tribal veterans.

? Establish and maintain a social media presence to communicate issue and update information to tribal veteran constituents.

? Ensure expert assistance is provided to tribal veterans for upgrading discharge character of service and applying for and obtaining veteran benefits.

? Serve as the department spokesperson and resource for media requests for information relating to tribal veteran issues.

E

Identify and develop potential issues for legislative action.

? Research trending topics, determining which are actionable

on a state level.

? Develop, in cooperation with department policy coordinator,

potential legislation impacting tribal veterans.

? Testify as necessary, on legislative issues relating to tribal

veterans.

E

Evaluate program services and adapt procedures to improve

operations, quality of systems and program resources. Recommend

changes to program operations, operating procedures or practices.

Identify and resolve systems that conflict in areas of shared

responsibilities. Review program plans from the tribal jurisdiction to

decide compliance with statutory or federal requirements.

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Identify and define the tribal veteran community in Oregon. ? Use all available resources to maintain a database of information

regarding the profile of tribal veterans in the state.

SECTION 4. WORKING CONDITIONS

Describe any on-going working conditions. Include any physical, sensory, and environmental demands. State the frequency of exposure to these conditions. Open office environment with noise from telephones and other office equipment. This position, on occasion, may deal with hostile individuals who may have physical or mental challenges.

Essential job functions required of this position include: ? Ability to sit for extended periods (at computer monitors, document scanners, or desk) ? Ability to carry 25 pounds comfortably, when transporting laptop, projector, flyers, or other media and

materials to meetings and events. ? Normal work hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, with flexibility to cover

evening/weekend meetings and events. ? General office environment with extensive use of computer and phone technology for communication. ? Constant telephone and in-person requests for information. ? Requires dealing with numerous interruptions while working on highly technical information. ? Requires working with multiple priorities and meeting strict deadlines. ? Requires maintaining strict confidentiality of all agency and client files. ? Requires close attention to detail and complete accuracy combined with great efficiency. ? Requires working on a personal computer in a LAN environment and utilizing various software and

database systems. ? Requires a moderate amount of travel. (25%) Must have a valid driver's license and a good driving record.

Technology Used (equipment, hardware, firmware): ? Telephone, Photocopier, Calculator, Facsimile Machine ? Microcomputer Peripheral devices: Color Monitor, Keyboard, CD-ROM drive, Hard drive, Color Laser

Printer, Black and White Laser Printer, Speakers, Pointing Devices (mouse, trackball, etc.) ? Color Document Scanner, Digital Scanner, Digital Camera, Shredder

Hardware/Software Used: ? Microsoft? Windows? Operating Systems, Microsoft? SQL Server Software ? Microsoft? Office Suite (Access?, Excel?, Word?, PowerPoint?, Outlook?)

At the time of appointment the employee must successfully pass a finger-print based criminal history background check through the law enforcement data systems and driving history check through the Department of Motor Vehicles for approval to drive on state business.

SECTION 5. GUIDELINES

a. List any established guidelines used in this position, such as state or federal laws or regulations, policies, manuals, or desk procedures. Oregon Revised Statutes and Oregon Administrative Rules

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Title 38 United States Code Title II, Subtitle F of the Health Insurance Portability and Accountability Act of 19096 (HIPAA) Federal, State, and local laws and ordinances ODVA Policies and Procedures Oregon Statewide Policies SEIU Collective Bargaining Agreement

b. How are these guidelines used?

These guidelines are used to ensure the employee complies with all federal, state, and local laws, regulations, executive orders and ordinances in support of agency operations. The employee expressly agrees to comply with ODVA business privacy practices to ensure the privacy of ODVA client information, which includes but is not limited to, compliance with Title II, Subtitle F of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

SECTION 6. WORK CONTACTS

With whom, outside of co-workers in this work unit, must the employee in this position regularly come in contact?

Who Contacted

How

Purpose

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Native American Indian

In person/telephone/writing Information requests, referrals, project

Tribes of Oregon

coordination

Veteran Organizations

In person/telephone

Information requests, referrals, project

coordination

U.S. Department of

In person/telephone

Information requests, referrals, project

Veteran's Affairs

coordination, planning, partnerships,

announcements

Legislative offices

In person/telephone/writing Information requests, referrals, project

coordination

Congressional offices

In person/telephone

Information requests, referrals

Government: Federal, State, County, Local

Department staff, including SVS Director Service Officers for state, county, national, and tribal entities ODVA Advisory Committee Other State agencies

In person/telephone

In person/telephone In person/telephone/writing

In person/telephone In person/telephone

Information requests, referrals, program information, planning, data, project coordination Information requests, referrals, planning, program assistance Information requests, referrals, research, explaining procedures/policies and providing assistance Information requests, referrals, planning, announcements Information requests, referrals, partnerships

General public

In person/telephone

Information requests

How Often?

Daily/Weekly Daily/Weekly Daily/Weekly

As needed or required Monthly

Daily/Weekly

Daily/Weekly Daily/weekly

As needed or required Daily Daily

SECTION 7. POSITION RELATED DECISION MAKING

Describe the typical decisions of this position. Explain the direct effect of these decisions. This position requires a high degree of independence and receives general supervision from the SWVS Director. Makes decisions that impact program design, development, implementation and management. Conducts studies related to assigned program areas, evaluates information and prepares reports which includes a thorough analysis of the subject and recommendations on a course of action or solution to problem; recommends courses of action and implements those approved by management; responds to inquiries from

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